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From the CEO – 9/2014

Matt Jennings CEO

Matt Jennings CEO

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

AG*Quest is a hit! Shannon Allmon, VP of AG*Quest Lending is still playing catch up from business contacts made at the Hardin County Fair and based on early returns, your credit union’s venture into expanding our agricultural lending is making an immediate impact. In the last three months, Quest has booked over $2.5million in agricultural loans and the demand continues to grow. AG*Quest is a product that was asked for in both Hardin and Logan Counties for several years. As the credit union grew and expanded and looked for opportunity to better serve our members and communities, agricultural lending and services became our focus. I am happy to report that AG*Quest is our fastest growing loan product, we offer operating lines of credit, equipment financing, building and animal production facility financing and long term real estate lending. Stop by or call Shannon and explore the possibilities of what AG*Quest can do for you and your family farm operation.


  • Online banking users will experience a security upgrade, I recommend you check our website (click here for more information) and make the necessary account changes today to avoid disruptions in service. This is for your safety and security.
  • If you haven’t enrolled, please check out ID Protect coverage. This is one of the best tools on the market to monitor, track and if the need arises, heal your credit in the event of identity theft. This product not only watches for future risk but will also help you recover in the unfortunate event that you fall victim. Best part, if you are a current loan customer of Quest, it’s absolutely FREE. If you are not, the cost is only $4 monthly to protect your entire household! Compare this to other national brands and I believe you will find, it’s another great reason to be a member of Quest.

In closing, I hope you enjoy the changing of the seasons, take a moment to enjoy the fall splendor and spend some time with family and friends! I welcome any comments, suggestions or questions from our members. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings
Chief Executive Officer

Easy Pay Contest Winner!

Quest Federal Credit Union would like to congratulate our member, David Lawrence for winning an Apple iPad Air during our recent Easy Pay contest. David won the iPad from Quest and CU*Answers and was drawn randomly from among the thousands of other nationwide entrants from the CU*Answers sponsored contest.

Congratulations again David and thank you for being a member with Quest Federal Credit Union!


Quest CIO Brian Sprang with winner David Lawrence.

New VP of Branch Operations

Andrea Good VP of Branch Operations

Andrea Good
VP of Branch Operations

Quest Federal Credit Union is pleased to announce the promotion of Andrea Good to Vice President of Branch Operations – Jacob Parrott office and VP of Compliance. Andrea has served as the VP of Compliance for several years and was elevated to VP of Branch Operations in June. Andrea began her career with Quest in October 2002 where she started as a part time Member Service Representative. Since that time, Andrea has served as the Teller Supervisor, Loan Processor, Collection Manager, Compliance and Collection Manager and most recently as VP of Compliance and Collection. “Andrea has a broad base of credit union experience including member service, compliance, collection and staff management. Her skill set lends itself to managing the staff, insuring that we are compliant in all areas and managing our member experience in our highest traffic branch” stated Matthew Jennings, CEO of Quest. “We look forward to her continued success in providing the best possible member service experience” continued Jennings.

Andrea resides in Hardin County, is a graduate of Argos Community High School (IN) and is married to Jeff and they have two children, Grant and Mya. Andrea is active as the Treasurer of Kenton Midget Football, Hardin County Hospice, a member of Lady of Constellation Catholic Church, American Legion Ladies Auxiliary, Life Member of the VFW Auxiliary and she coaches soccer for the Hardin County YMCA.

Hardin County Fair 2014 – Winners announced!

Quest Federal Credit Union would like to congratulate the following winners:

  • Terri Reams – $250 VISA Gift Card
  • Brian Crabtree – Sony PlayStation 4
  • Charles McCullough – $500 cash in the Ugly Room Contest!

Thanks to all who entered the contests and stopped by our booth at the Hardin County Fair!

Wallace promoted to CFO

Paige Wallace Chief Financial Officer

Paige Wallace
Chief Financial Officer

Quest Federal Credit Union is pleased to announce the promotion of Paige E. Wallace to the executive positon of Chief Finance Officer. Paige began her career with Quest in 2000 as a Member Service Representative and has held the positions of Administrative Assistant, Main Office Manager and most recently, Vice President of Finance and IT.

“Paige has developed into a tremendous asset to Quest, learning our operations from the ground up and working in our finance department for the last several years. With her education and credit union finance background, we are more than comfortable with her ability to forecast our financial future and use that information to assist in making finance related business decisions” stated Matthew Jennings, CEO of Quest.

Paige is a lifelong resident of Hardin County and achieved her Bachelor of Arts in Finance from the University of Findlay in 2005. Paige holds several other technical certifications including attending IT Networking classes at Marion Technical College and IRA Certification from CUNA Mutual Group. Paige (Cronley) is married to Russell Wallace and they have one son, Collin. Paige is the Finance Chair of the Hardin County Relay for Life and a member of the Kenton Rotary Club.

From the CEO – 8/2014

Matt Jennings CEO

Matt Jennings CEO

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union. I would like to take this opportunity to bring our members up to speed with anything that may be happening at Quest.

Back to school is a busy season for our members with school clothes shopping, buying supplies and getting the family back on the school clock with earlier bed times, plenty of running to practices and events and of course, homework! Quest has been doing it’s homework, tackling issues like increased online fraud protection, new technology for Debit and Credit cards and enhancing the products that we offer our members at the best price possible, most of the time FREE of charge.

If you are a user of our online banking product, you have been receiving emails about an upgrade and enhancement that is coming at the end of August that will help Quest help our members use this amazing tool more safely and create an environment that protects your assets and personal information. Simply stated, you will no longer be able to use your account number as your username. Its ME 24/7 will ask you to change your username to something unique to you; it can be a combination of a name, pets name, hobby, sports team, whatever you may choose. I encourage you to take action on this prior to the end of the month so you do not experience interruptions in your service.

AG*Quest, our agricultural suite of loans is growing like a weed, no pun intended, during the dog days of summer! Shannon Allmon is quickly advancing our products and services into a full line of lending products that meets or exceeds the needs of family farms of most all sizes. Quest offers lines of credit, machinery and real estate loans of varying terms. Call or stop in to talk to Shannon and find out what AG*Quest can do to help you “explore the possibilities!”

If you haven’t checked out our new ID Protect product, this is a must for all of our members! Regardless if you shop online or not, we all have risk associated with identity theft and it is one of the fastest growing fraud related crimes in the world. Quest offers a simple to use, very inexpensive (free for loan customers) identity theft coverage that offers you credit report monitoring, lost or stolen credit/debit card support and identity recovery insurance if you are a victim of ID theft. I encourage you to check out this service on our website or simply ask one of our knowledgeable Member Service Representatives to explain and sign you up. It is insurance that is worthwhile and could be a game changer if you fall victim to this ever expanding crime.

So as you put the kids back on the bus and start back into the swing of school, be safe, watch out for kids walking and riding bikes and enjoy this late summer transition to fall. I welcome any comments, suggestions or questions from our members. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings
Chief Executive Officer

Quest Announces New Community Relations VP

Jolene Bailey VP of Public Relations VP of Branch Operations, Ada

Jolene Bailey
VP of Community Relations

Quest Federal Credit Union is pleased to announce that Jolene L. Bailey has been named the Vice President of Community Relations. Jolene began her career with Quest in August 2010 as the Vice President of Branch Operations – Ada and will maintain these dual positions moving forward.

“Jolene has done an outstanding job for Quest running our Ada branch and brings with her many years of retail management experience. It was a natural progression for Jolene to move into Community Relations when this position became available and we are looking forward to exciting new programs as Jolene gets up to speed with her duties” stated Matthew Jennings, CEO of Quest. Jolene received her Enterprise Risk Management certification from the Credit Union National Association in June of 2013 along with other credit union related training certificates.

Jolene is a lifelong Hardin County resident, graduating from Ridgemont High School and attended classes at Wright State University. Jolene’s husband is Bart and her children are Jordan and Spence. She is a member of St. Johns United Church of Christ in Kenton and serves as a Board Member at LifeWorks Community School, ReStore of Ada and the Ada Area Chamber of Commerce.

Titus Promoted to CAO

Sherrill Titus Chief Accounting Officer

Sherrill Titus
Chief Accounting Officer

Quest Federal Credit Union is pleased to announce that Sherrill Titus has been promoted to the position of Chief Accounting Officer. Quest serves Hardin, Logan and Wyandot counties with four branch locations in Kenton, Ada and Bellefontaine. Sherrill began her career with the credit union in 1988 as a Teller and after receiving her degree in Accounting was promoted to Teller Supervisor and later held the position of Accountant.

“Sherrill brings many years of finance accounting experience and performs at the highest level using daily accounting methods. Quest can boast outstanding audit and examination results thanks to the diligent and very accurate work that Sherrill provides. We are fortunate to have her caliber of accounting skills on our staff” stated Matthew Jennings, CEO of Quest.

Sherrill is a graduate of Kenton Senior High School and Rhodes State Community College. Her family includes her husband Roger and daughters Stacy (Tyler Craig) and Ashley (Zach Heilman) and a granddaughter, Aubrey Craig. Sherrill is involved locally as Treasurer of the Hardin County United Way.

ATM Deposit Security Tips

Quest Federal Credit Union would like to remind members and account holders about Empty Envelope fraud.

Empty-envelope fraud is an attempt to perform ATM deposits using envelopes that are either completely empty or hold deposits of cash or checks for amounts that are less than what they have keyed in at the ATM. Individuals will attempt to have the account holder make the deposit and then immediately ask for withdrawal of the monies deposited, usually with a promise to pay the account holder a small amount for the help. This act is fraudulent behavior and is punishable by law.

Therefore, it is important to remember these helpful security measures that everyone can take to ensure that you are not a victim of fraud.

  • Do not accept and/or deposit envelopes prepared by anyone other than yourself.
  • Do not accept deposit envelopes prepared by others regardless of the content as any check contained therein could also be fraudulently written.
  • If there are parked cars or suspicious individuals hanging around the ATM, regardless of time-of-day, we recommend that you drive away and contact the credit union or local law enforcement.

Thank you for taking the time to learn about ATM Deposit Security. Should you have any questions or would like to speak to someone, please contact Quest Federal Credit Union at 800-333-9571 or 419-674-4998.

Project Home 2014

It is that time of year again! Quest Federal Credit Union is pleased to bring back, #ProjectHome to help someone spruce up their #UglyRoom with $500.00 toward your remodel.

Project Home 2014

Send us pics of your #UglyRoom and we’ll post them online for all to see and vote on. Top 5 ugliest rooms by the start of the Hardin County Fair on Sept. 2nd will be entered to win. Votes received online and at the Hardin County Fair will be used to determine the winner of the $500.00 cash for your remodel.

  • Pictures can be submitted to us via email or Facebook, contact us for help at questadmin@questfcu.com.
  • Pictures accepted for contest entry between August 1st, 2014 and September 1st, 2014.
  • Contact Quest Federal Credit Union for more details.