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Summer Skip-A-Pay
(7/1/15 - 8/31/15)
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Agricultural loans to fit YOUR needs.

Latest News

Bellefontaine Drive-Thru Upgrades Planned

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(Artist rendering only, drive thru will remain 2 lanes, new mechanical parts as well as 15-inch video monitors will be installed as part of upgrade)

Please be aware that beginning on Tuesday, August 4th Quest Federal Credit Union will be undergoing an upgrade process for our drive-thru at the Bellefontaine/Logan Co. branch. (900 E Sandusky Ave. Bellefontaine, OH 43311)

The upgrade will begin on Tuesday and continue throughWednesday. During this time the drive-thru lanes will be unavailable. The upgrade should be completed by end of day Wednesday and will allow us to begin use on Thursday.

This upgrade will improve the efficiency of drive-thru services for staff and provide our members with an improved services as well.

We apologize for any inconvenience this may cause and appreciate your patience while we perform this work. If you have any questions or comments, please let us know and we’ll do our best to assist you during this upgrade.

Thank you again,

Quest Federal Credit Union
Explore the Possibilities

Generation Impact Academy

Generation-Impact-Academy

Quest Federal Credit Union had the privilege of working with the participants of Generation Impact Academy. The students of Generation Impact Academy, ranging from 14-18, were taught various life skills throughout the program. Quest Federal Credit Union provided financial education information and helped the attendees learn about the impact of their financial decisions through the Finances 101 game. Finances 101 offers participants an opportunity experience real-world scenarios and finance decisions through fun and exciting life-experiences.

Congratulations to the graduates of Generation Impact Academy! Good luck to you all!

From the CEO – July 2015

Matt Jennings CEO

Matt Jennings CEO

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on our financial progress for the year and to highlight a few initiatives that we will be focusing on in the coming months.

Financially, Quest is having another very solid year. Net Worth is at 10.12% for the period ending June 30th with loan growth continuing to perform above expectation with an expansion rate of 7.43%. If this trend holds, we will see +15% loan growth for the 2nd consecutive year. Return on Assets or ROA is very stable and steady at 0.96% which is above the industry standard. Our delinquency rate fluctuates between 1.20% and 1.50% which is very normal for our business model and continues to hold in that desired range. All told, 2015 is on budget and on track for another fantastic year thanks to the patronage of our owners!

A few exciting initiatives that we will be working towards in the second half of 2015 include upgraded graphics on our ATM’s making them easier to identify and use, expanding our network of shared ATM’s with NO FEES and the launch of an updated website that will be like none other in our market. As you have come to expect from Quest, we are continually looking for new and better ways to deliver our products and services to our members and rest assured that our work, or in this case Quest for better products and services continues!

In closing, I hope you enjoy and your families have a very Safe & Happy Summer Season. I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings
Chief Executive Officer

Back to School Skip-A-Pay

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Need extra cash for your summer vacation? Need extra cash for back-to-school shopping?

Quest Federal Credit Union is pleased to announce to our membership that from July 01, 2015 through August 31, 2015, the Skip-A-Pay option is available!

Skip-A-Pay

With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans

* Real estate loans, HELOC, AG*Quest loans, and unsecured lines of credit (VISA credit card) accounts are not eligible for Skip-A-Pay.

2015_Summer_Skip_Pay_School

Common Questions:

Will the payment I’m skipping extend my loan term?

  • Yes, the maturity date of your loan will be extended by one month.

Will the loan continue to accrue interest for the month I skipped?

  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.

Are there fees associated with the Skip-A-Pay program?

  • Yes, a $20 fee will be charged for each loan payment that is skipped.

When can I skip a payment?

  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.

Is the Skip-A-Pay program effective forever?

  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.

Will my automatic transfers (AFT or ACH) be stopped for this month?

  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.



AG*Quest

2015KentonTimesAgTab

AG*Quest offers our members excellent financing products to fit your agricultural and farming needs. Here are some of our products for your farm or agricultural business.

  • Small Machinery Purchases – Single item utility equipment as well as consolidated equipment loans for short and intermediate terms. Annual, semi-annual, quarterly and monthly payment options.
  • Farm Vehicles and Stock Trailers – Annual payments available and fixed rates.
  • Small Operating Loans – Annual and mulit-year revolving lines of credit. Ability to transfer payments online with free bill pay. Secured and unsecured* with reasonable underwriting standards including recent tax returns and balance sheet data.
  • Barns – Small utility barns up to large machinery facilities with fixed interest rates and flexible terms. Real estate secured for full tax deductibility and flexible payment terms.

Contact Shannon Allmon (800-333-9571 or sallmon@questfcu.com) for more information.

 

From the CEO – March 2015

Matt Jennings CEO

Matt Jennings CEO

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

Quest held its Annual Meeting on Saturday, March 21st. Beyond summarizing our accomplishments in 2014 and our goals for 2015, it was my great pleasure to recognize Staff and Board Members for their years of service to Quest. The details are on our homepage but I wanted to add that it speaks highly of Quest as an employer and as an organization that we can boast such a rich tradition of retaining high quality employees and productive board members. All of those honored contribute to the success of your credit union and I want to congratulate and thank them once again for their service, dedication and loyalty.

A topic that we discussed at our Board and Management Planning Session was what does it mean to be a member of Quest? As you all know, to become a member of our credit union, you must live, work, worship or attend school within the boundaries of Hardin, Logan or Wyandot Counties or be an immediate family member of someone who is a member. We want you to know, being a member of Quest is much more than just belonging to the credit union, it in fact makes you an OWNER of your credit union. You may ask how do I own the credit union? As a cooperative financial institution, all members that maintain their $5 share are the owners of our buildings, the equity in our balance sheet, the technology we deploy and the strong reputation that we have built over the last 45+ years. This philosophy of ownership is taken seriously at every level of our organization and allow me to be the first to say, Welcome to Ownership!

In closing, I hope you enjoy and your families have a very Safe & Happy Spring Season. I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings
Chief Executive Officer

2015 Quest Annual Meeting Recap

Quest Federal Credit Union held the 2015 Annual Meeting on Saturday, March 21, 2015 at the Plaza Inn of Mt. Victory. The Annual Meeting is open to all shareholders of Quest Federal Credit Union and is an opportunity for member/owners to hear from the Board of Directors, Richard “Dick” Wilcox, and Quest CEO, Matthew Jennings; in addition, the Annual Meeting allows membership to hear about the election results for Board of Directors and Credit Committee positions.

The Annual Meeting was called to order following breakfast, served by The Plaza Inn staff. During the Annual Meeting, Dick Wilcox gave his remarks about the successes of 2014. Matthew Jennings, CEO, also delivered remarks about the previous years business, goals for 2015, and presented awards to a number of employees & board members.

The following employees/board members were presented with Service Awards:

  • Angela Newland, 5 years
  • Tracy Hollinger, 5 years
  • Jolene Bailey, 5 years
  • Michelle Brooks, 5 years (not pictured)
  • Jenny Musson, 10 years (not pictured)
  • Karla Lowe, 10 years
  • Deb Houser, 15 years
  • Paige Wallace, 15 years
  • Vickie Roszman, 20 years
  • Allen Barrett, 25 years
(pictured left to right) Karla Lowe, Jolene Bailey, Vickie Roszman, Angela Newland, Tracy Hollinger, Deb Houser, Allen Barrett, Paige Wallace

(pictured left to right) Karla Lowe, Jolene Bailey, Vickie Roszman, Angela Newland, Tracy Hollinger, Deb Houser, Allen Barrett, Paige Wallace

The following employees were presented with Certificates of Completion, having completed the Quest Federal Credit Union Leadership program:

  • Beth Delong
  • Jennifer Musson (not pictured)
  • Kelsey Ralston
  • Crystal Linville (not pictured)
Beth Delong, Kelsey Ralston

Beth Delong, Kelsey Ralston

Thank you to all the member/owners who were present and congratulations to all Quest staff and board members who received service awards and completed the Quest Leadership program. If you were unable to attend, extra copies of the Annual Report are available at branches and for download here: 2015 Annual Report

From the CEO – January 2015

Matt Jennings CEO

Matt Jennings CEO

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

2014 proved to be another very strong year in areas of membership and loan growth as well as overall financial performance for Quest. Membership grew by 4%, loans grew at a very brisk pace of 18% fueled by strong Ag lending, auto and real estate mortgages, taking our Loans/Shares Ratio to a robust 73%, up from 61% at year-end 2013. Our Net Worth grew by 0.89% ending the year at 10.04%. Return on Average Assets or ROA ended the year at 0.96% which is on target for our annual budget and achieves the correct balance between income and expense for Quest. Year end 2014 assets were steady for the year, as expected, ending at $86.8 million.

For more detailed information, we invite you to attend our Annual Member/Owner Meeting on March 21st, 8:30am at the Plaza Inn in Mt. Victory. If you are unable to attend, keep an eye on our website and we will provide our Annual Report very soon.

In closing, we thank our member/owners for their continued patronage. The financial performance that we achieved in 2014 is thanks to your support and we look forward to expanding our relationship with you, our member/owners into 2015 and beyond! I wish you all the best in this New Year and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings
Chief Executive Officer

Financial Fitness 2015

2015FinancialFitness_Rotating

Would you like to get Financially Fit as well as Physically Fit in 2015?

Let Quest Federal Credit Union assist you in getting Financially Fit this year. Stop in at any Quest branch to speak with a member of our financial fitness team to help you with:

  • Credit Score Restoration
  • Budgeting
  • Debt Management
  • Financial Guidance

Schedule your meeting today, for FREE, and let us help you get 2015 started on the right foot!

Contact us today!

Toll Free: 800-333-9571

Location:Main OfficeJacob Parrott BranchAda BranchBellefontaine Branch
Address:12837 US 68 S
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
Phone:419-674-4998419-675-2322419-634-0031937-599-1321
Contact:Krane StahlerJessica ShepherdJennifer NelsonJordan Henry



Fraud Prevention Awareness

In an ongoing effort to alert our member/owners about the very real threat of online fraud, threats, and cybersecurity, we would like to direct you to the following short videos available on YouTube. Please take a few minutes to watch these videos and raise your awareness; feel free to share this and help us educate as many of our members, friends, and family as we can. Thank you!

NCUA Consumer Report: Frauds, Scams and Cyberthreats – Part I

NCUA Consumer Report: Frauds, Scams and Cyberthreats – Part II

The videos are also available for viewing on the following permanent page at http://questfcu.com/services/fraud-prevention-videos/