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From the CEO – 8/2014

Matt Jennings CEO

Matt Jennings CEO

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union. I would like to take this opportunity to bring our members up to speed with anything that may be happening at Quest.

Back to school is a busy season for our members with school clothes shopping, buying supplies and getting the family back on the school clock with earlier bed times, plenty of running to practices and events and of course, homework! Quest has been doing it’s homework, tackling issues like increased online fraud protection, new technology for Debit and Credit cards and enhancing the products that we offer our members at the best price possible, most of the time FREE of charge.

If you are a user of our online banking product, you have been receiving emails about an upgrade and enhancement that is coming at the end of August that will help Quest help our members use this amazing tool more safely and create an environment that protects your assets and personal information. Simply stated, you will no longer be able to use your account number as your username. Its ME 24/7 will ask you to change your username to something unique to you; it can be a combination of a name, pets name, hobby, sports team, whatever you may choose. I encourage you to take action on this prior to the end of the month so you do not experience interruptions in your service.

AG*Quest, our agricultural suite of loans is growing like a weed, no pun intended, during the dog days of summer! Shannon Allmon is quickly advancing our products and services into a full line of lending products that meets or exceeds the needs of family farms of most all sizes. Quest offers lines of credit, machinery and real estate loans of varying terms. Call or stop in to talk to Shannon and find out what AG*Quest can do to help you “explore the possibilities!”

If you haven’t checked out our new ID Protect product, this is a must for all of our members! Regardless if you shop online or not, we all have risk associated with identity theft and it is one of the fastest growing fraud related crimes in the world. Quest offers a simple to use, very inexpensive (free for loan customers) identity theft coverage that offers you credit report monitoring, lost or stolen credit/debit card support and identity recovery insurance if you are a victim of ID theft. I encourage you to check out this service on our website or simply ask one of our knowledgeable Member Service Representatives to explain and sign you up. It is insurance that is worthwhile and could be a game changer if you fall victim to this ever expanding crime.

So as you put the kids back on the bus and start back into the swing of school, be safe, watch out for kids walking and riding bikes and enjoy this late summer transition to fall. I welcome any comments, suggestions or questions from our members. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings
Chief Executive Officer

Quest Announces New Community Relations VP

Jolene Bailey VP of Public Relations VP of Branch Operations, Ada

Jolene Bailey
VP of Community Relations

Quest Federal Credit Union is pleased to announce that Jolene L. Bailey has been named the Vice President of Community Relations. Jolene began her career with Quest in August 2010 as the Vice President of Branch Operations – Ada and will maintain these dual positions moving forward.

“Jolene has done an outstanding job for Quest running our Ada branch and brings with her many years of retail management experience. It was a natural progression for Jolene to move into Community Relations when this position became available and we are looking forward to exciting new programs as Jolene gets up to speed with her duties” stated Matthew Jennings, CEO of Quest. Jolene received her Enterprise Risk Management certification from the Credit Union National Association in June of 2013 along with other credit union related training certificates.

Jolene is a lifelong Hardin County resident, graduating from Ridgemont High School and attended classes at Wright State University. Jolene’s husband is Bart and her children are Jordan and Spence. She is a member of St. Johns United Church of Christ in Kenton and serves as a Board Member at LifeWorks Community School, ReStore of Ada and the Ada Area Chamber of Commerce.

Titus Promoted to CAO

Sherrill Titus Chief Accounting Officer

Sherrill Titus
Chief Accounting Officer

Quest Federal Credit Union is pleased to announce that Sherrill Titus has been promoted to the position of Chief Accounting Officer. Quest serves Hardin, Logan and Wyandot counties with four branch locations in Kenton, Ada and Bellefontaine. Sherrill began her career with the credit union in 1988 as a Teller and after receiving her degree in Accounting was promoted to Teller Supervisor and later held the position of Accountant.

“Sherrill brings many years of finance accounting experience and performs at the highest level using daily accounting methods. Quest can boast outstanding audit and examination results thanks to the diligent and very accurate work that Sherrill provides. We are fortunate to have her caliber of accounting skills on our staff” stated Matthew Jennings, CEO of Quest.

Sherrill is a graduate of Kenton Senior High School and Rhodes State Community College. Her family includes her husband Roger and daughters Stacy (Tyler Craig) and Ashley (Zach Heilman) and a granddaughter, Aubrey Craig. Sherrill is involved locally as Treasurer of the Hardin County United Way.

ATM Deposit Security Tips

Quest Federal Credit Union would like to remind members and account holders about Empty Envelope fraud.

Empty-envelope fraud is an attempt to perform ATM deposits using envelopes that are either completely empty or hold deposits of cash or checks for amounts that are less than what they have keyed in at the ATM. Individuals will attempt to have the account holder make the deposit and then immediately ask for withdrawal of the monies deposited, usually with a promise to pay the account holder a small amount for the help. This act is fraudulent behavior and is punishable by law.

Therefore, it is important to remember these helpful security measures that everyone can take to ensure that you are not a victim of fraud.

  • Do not accept and/or deposit envelopes prepared by anyone other than yourself.
  • Do not accept deposit envelopes prepared by others regardless of the content as any check contained therein could also be fraudulently written.
  • If there are parked cars or suspicious individuals hanging around the ATM, regardless of time-of-day, we recommend that you drive away and contact the credit union or local law enforcement.

Thank you for taking the time to learn about ATM Deposit Security. Should you have any questions or would like to speak to someone, please contact Quest Federal Credit Union at 800-333-9571 or 419-674-4998.

Project Home 2014

It is that time of year again! Quest Federal Credit Union is pleased to bring back, #ProjectHome to help someone spruce up their #UglyRoom with $500.00 toward your remodel.

Project Home 2014

Send us pics of your #UglyRoom and we’ll post them online for all to see and vote on. Top 5 ugliest rooms by the start of the Hardin County Fair on Sept. 2nd will be entered to win. Votes received online and at the Hardin County Fair will be used to determine the winner of the $500.00 cash for your remodel.

  • Pictures can be submitted to us via email or Facebook, contact us for help at questadmin@questfcu.com.
  • Pictures accepted for contest entry between August 1st, 2014 and September 1st, 2014.
  • Contact Quest Federal Credit Union for more details.

College Resource Center

Quest Federal Credit Union is pleased to announce our NEW College Resource Center! The College Resource Center is designed to provide new or current students, recent college graduates, and parents with the information, tools, and news necessary to navigate your way through the student loan process.

Ask How We Can Help Fund Your Future!

Whether you are a new or current college student or the parent of a new or current college student, the College Resource Center can help you learn more about the processes involved in college planning, grant options, securing student loans and more! Visit the site to view college planning resources, webinars, loan calculators, and news articles.

Let Us Help You Succeed After College!

If you are a recent graduate, the College Resource Center can help you too! Visit the College Resource Center to learn about options available to you for student loan consolidation and debt management. Visit the site to read about consolidation eligibility requirements, webinars, loan calculators, and other helpful news.

Get started today! The College Resource Center is available to existing and prospective members of Quest FCU for free! Please visit often as new content is posted frequently to help keep you informed!

From the CEO – 7/2014

Matt Jennings CEO

Matt Jennings CEO

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union. I would like to take this opportunity to bring our members up to speed with changes that are taking place and to answer a few questions about Quest and our plans for the near future.

It is my pleasure to introduce Nikki Haushalter, RPh – PharmD as our newest member of our Board of Directors. Mrs. Haushalter joins Quest with many years of service to the YMCA, Hardin Memorial Hospital and several other area boards. She is a registered Pharmacist and is married to David and their children are Alex and Max. Nikki and her family reside in Kenton and Indian Lake, making a great representation of both Hardin and Logan Counties.

Quest had an opening due to a recent resignation and following that event; the Board simply relied on our planning and succession procedure and selected an outstanding candidate from a running list of names that we keep handy just for such an occurrence. Please keep in mind that the person that resigned only did so to take a job internally with Quest and as staff members, we are not allowed to both be employed full time and serve on the Board of Directors.

As you can see, Quest Federal Credit Union is undergoing a bit of an “extreme makeover” but it will never change the way we serve our members or the commitment to the communities that we call home. Our members can rest assured knowing that from the top down, our Board of Directors, Management Team and Staff are continually working to make Quest the best it can be and Mrs. Haushalter is more proof that we will recruit the best candidates for not only our staff but for our Board of Directors as well.

Nikki, welcome to the family and we look forward to your insight and guidance, always moving forward!

I welcome any comments, suggestions or questions from our members. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings
Chief Executive Officer

Quest Announces COO

Tammy Sherman - Chief Operations Officer

Tammy Sherman – Chief Operations Officer

Quest Federal Credit Union is pleased to announce that Tammy L. Sherman has been promoted to the position of Chief Operations Officer. Quest serves Hardin, Logan and Wyandot counties with four branch locations in Kenton, Ada and Bellefontaine. “Tammy brings 20 years of member service and branch operation experience to her new position. The branch she has managed for the last 13 years performs at the highest level of service, satisfaction and volume. Based on her experience and overall performance at the branch level, we are thrilled to have Tammy leading our Branch Operations at all of our locations and look forward to her leadership and applying her expectation of outstanding member service to our entire operation” stated Matthew Jennings, CEO of Quest.

Tammy is a lifelong resident of Hardin County, graduating from Kenton Senior High School and beginning her career with the former Kenton Rockwell Standard Federal Credit Union in 1994. Tammy’s husband is Joe Sherman and her children are Jenna and Tye. Tammy is a member of the Salem United Church of Christ, Kenton Area Swim Team Treasurer and was named 2014 Volunteer of the Year for Kenton Little League and Home Run Memorial Park.

VP of AG*Quest Lending

Shannon Allmon VP of AG*Quest

Shannon Allmon
VP of AG*Quest

Quest Federal Credit Union is pleased to announce that Shannon Allmon has been promoted to the position of Vice President of AG*Quest Lending.  Shannon joined the Quest team in August 2001 and has served in various roles, most recently as the Vice President of Community Relations.

“Shannon brings to her new position years of qualified member service experience as well as her knowledge of agriculture rooted in her lifelong involvement in the family farm where she is an active operator along with her father, husband and brother.  We believe that Shannon is highly qualified to work with farm families to enhance their business operation” stated Matt Jennings, CEO of Quest.

Shannon is married to Darrel and they have daughter (Kylie).  Shannon has been a lifelong resident of Hardin County and has served as a 4-H Advisor for the Taylor Creek Lads and Lassies since 1997.  The family currently farms 800 acres where they also raise beef cattle and hogs.  Quest Federal Credit Union offers short and intermediate term machinery loans, lines of credit and long term real estate loans tailored to the needs of today’s modern farm family.  Call Shannon any time to make an appointment to discuss how AG*Quest can assist with the financial service needs of your operation.  Quest Federal Credit Union – Explore the Possibilities!

Quest Sponsors Campbell Racing

Quest Federal Credit Union is pleased to sponsor and support Campbell Racing. Campbell Racing team has three team drivers, Gary Campbell, Darin Collins, and Ron Coleman. The team is enjoying a fantastic start to the racing season and sees Gary Campbell currently sitting in 3rd place with 640 points. Darin Collins is in 13th place with 482 points and Ron Coleman, new to the team this year, in 27th place with 106 points after two races. The team races at Waynesfield Raceway in the Performance Powder Coating AMSA Mini Sprints in Waynesfield, OH. Races are held every Saturday from May through September.

Quest invites the public to come and visit with Gary Campbell and see his cars. Stop by the Logan County branch in Bellefontaine on July 22nd and the Main branch in Kenton on July 23rd.

Quest would like to offer congratulations and continued success to the team this racing season!

For race schedule and details, check out: http://www.waynesfieldmotorsportspark.com/

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