From the CEO – January 2016

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on our financial progress for the year and to invite you to our Annual Meeting on March 19th.

2015 was another strong year for Quest financially and in areas of owner growth, product development and continuing our trend of leading edge e-commerce. As you have probably noticed, www.questfcu.com underwent a renovation this year and our website is better than ever. Net Worth ended the period at 10.35%, ROA was a very solid 1.05% for the year and our loan portfolio grew at a 13.90% pace. We are now 13,019 owners strong which represents owner growth of 2.81%. Beyond the financials, our staff remains highly trained and motivated to provide the best service possible and several new products and services were launched to enhance your ownership experience. MoneyDesktop is a tremendous tool for your personal financial planning and My Virtual StrongBox is another free service for digital storage of documents through our online banking system. In the coming months you will hear more about ProDoc and eDoc. This service provides digital signature capture for our owners as well as electronic delivery of loan documents to make your experience with Quest as convenient as possible.

Thank you to all of our owners for your continued patronage, without your support, the success we achieved in 2015 would not be reality.

In closing, I hope you and your families have a very Safe & Happy Winter Season and I want to personally invite you to attend our Annual Meeting on March 19th at the Plaza Inn of Mt. Victory. The meeting will be held over breakfast and you will have the opportunity to hear from our Board President, CEO and Nominating Chairman. I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – January 2016 posted on January 29th, 2016 by in From the CEO | Permalink

Fraud Alert – AEP Phone Calls

Fraud Alert! AEP Phone Calls

Quest Federal Credit Union would like to alert our member/owners that there is a phone scam currently going on.

We were alerted by other member/owners that phone calls have been received in which the caller falsely identifies themselves as an employee of AEP (American Electic Power). The caller says that the member/owner has not paid their electric bill and requests immediate information, potentially including personal and financial information. American Electric Power has been contacted and a representative has stated that this is a scam and that AEP does not make phone calls of this nature regarding past due accounts.

Never provide information via phone or email to suspicious requests for personal information (or PI). Instead, hang up, make a note of the date, time, and content of the phone call and let us know about the call or email so we can monitor and alert other member/owners!

Quest member/owners are encouraged to hang up and disregard the phone calls, should you receive them. Additionally, report these calls to local law enforcement and/or Quest Federal Credit Union if you have accidentally provided personal or financial information to the caller.

Additional Information

Helpful info: Quest FCU Fraud Prevention Info

Fraud Alert – AEP Phone Calls posted on January 27th, 2016 by in News | Permalink

Tax Season – Identity Theft Awareness

Tax Identity Theft Awareness

The NCUA (National Credit Union Administration) has updated online resources to help prevent and report identity theft that might occur using threats from criminals supposedly from the Internal Revenue Service.

The online resources page, found here: http://www.mycreditunion.gov/Protect/Pages/taxidtheft.aspx has been updated to assist the public in the prevention and reporting of identity theft. ID theft at this time of year is rampant and Quest Federal Credit Union strongly encourages our members to review this helpful resource and protect themselves from identity theft.

Read more here:NCUA Announcement

Criminals, cyber and “old fashioned”, will attempt to deceive the public into divulging personal and confidential information by using fake contact information and identifying themselves as employees of the IRS.

Never provide information via phone or email to suspicious requests for personal information (or PI). Instead, hang up, make a note of the date, time, and content of the phone call and let us know about the call or email so we can monitor and alert other member/owners!

As always, members who are concerned that they have been the target of this fraudulent activity are encouraged to contact the IRS, local authorities, and/or the credit union to report the incident(s).

Additional Information

Helpful info: Quest FCU Fraud Prevention Info

Tax Season – Identity Theft Awareness posted on January 26th, 2016 by in News | Permalink

2016 Annual Meeting

AnnualMeetingNotice2016

Join us for the 2016 Quest Federal Credit Union Annual Meeting!

All member/owners are invited to attend. The meeting will be held at the Plaza Inn of Mt. Victory. Breakfast will be served at 9:00am with the meeting to follow.

Tickets are $5.00 each and are available for purchase at each Quest FCU branch location. Please join us as we review the achievements of 2015 and discuss the future of Quest Federal Credit Union.

Review the biographies for Quest’s 2016 Board of Directors and Credit Committee nominees.

Explore the Possibilities!

2016 Annual Meeting posted on January 12th, 2016 by in News | Permalink

Quarterly Newsletter – January 2016

The newest edition of Discovery, Quest Federal Credit Union’s quarterly newsletter is now available.

Click here to read Discovery!

Thank you!

Quarterly Newsletter – January 2016 posted on January 11th, 2016 by in Newsletter | Permalink