Thanksgiving Holiday 2016

Thanksgiving Holiday 2016

Quest Federal Credit Union will be closed on Thursday, November 24, 2016 in observance of the Thanskgiving Holiday.

Please note that all branches will be closed, but members will still have access to online banking as normal. Additionally, all branches will reopen on Friday, November 25, 2016 with regular business hours, from 7:30am – 5:00pm, with extended drive-thru hours until 5:30pm.

Thank you and we hope you have a wonderful holiday with friends and family!

Thanksgiving Holiday 2016 posted on November 16th, 2016 by in News | Permalink

2016 Holiday Loan Special

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Apply online to save $$$! For eligible borrowers, a rate reduction of 0.50% is available for Holiday/Christmas Loans applied for online.

Click here to begin!

Instead of using your high-interest credit cards for holiday gifts, why not apply for a low-interest Holiday Loan from Quest?

If you’re interested but need more information, contact our loan officers today at any of our 5 locations.

Kenton – Main Branch

12837 State Route 68 Kenton, OH 43326

Ph: 419-674-4998

Kenton – Jacob Parrott Branch

101 Jacob Parrott Blvd. Kenton, OH 43326

Ph: 419-675-2322

Bellefontaine Branch

900 E. Sandusky Ave Bellefontaine, OH 43311

Ph: 937-599-1321

Ada Branch

232 N. Main Street Ada, OH 45810

Ph: 419-634-0031

Upper Sandusky Branch

1725 E Wyandot Ave. Upper Sandusky, OH 43351

Ph: 419-835-1101

2016 Holiday Loan Special posted on November 1st, 2016 by in News | Permalink

2016 Holiday Skip-A-Pay

SkipAPayHoliday2014 Quest Federal Credit Union is pleased to announce to our membership that from November 1, 2016 through December 31, 2016, the Skip-A-Pay option is available!

Skip-A-Pay

With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans
* Real estate loans, HELOC, AG*Quest loans, and unsecured lines of credit (VISA credit card) accounts are not eligible for Skip-A-Pay.

Common Questions:

Will the payment I’m skipping extend my loan term?
  • Yes, the maturity date of your loan will be extended by one month.
Will the loan continue to accrue interest for the month I skipped?
  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.
Are there fees associated with the Skip-A-Pay program?
  • Yes, a $20 fee will be charged for each loan payment that is skipped.
When can I skip a payment?
  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.
Can I skip a payment during the Back-to-School and Holiday Skip-A-Pay windows?
  • No, members are only permitted to skip 1 payment annually for each loan held by a member.
Is the Skip-A-Pay program effective forever?
  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.
Will my automatic transfers (AFT or ACH) be stopped for this month?
  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.
 
2016 Holiday Skip-A-Pay posted on November 1st, 2016 by in News | Permalink

From the CEO – October 2016

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on the exciting news of the Grand Opening of our 5th full service branch location in Upper Sandusky, Wyandot County.

In the fall of 2013 we chartered the County of Wyandot and added them to the roster of communities that we serve along with Hardin and Logan Counties. Wyandot County is a great neighbor to Hardin County with solid infrastructure for building, strong employers and a long standing, very robust farm community, perfect for what we specialize in with our products and services. We welcomed the residents of Wyandot County in 2013 and now we have completed our much anticipated expansion to the area located at 1725 E. Wyandot Ave – Upper Sandusky. Our new branch features a full service ATM, Drive-Thru, member services and a loan officer. The staff is well trained and very friendly and ready to serve all of your banking needs

On behalf of the Board of Directors and Staff of Quest, I would like to wish the Upper Team all the best! Lisa Bricely will be serving as the VP of Branch Operations, Sarah Hammock is the Member Service Supervisor and she is assisted by Samuel Albert, Member Service Representative. Misty Hurley is a fully trained and NMLS registered lender and is on site daily to serve the loan needs of our new and existing Wyandot County member owners. Stop by and say hello and I believe you will find the staff to be everything you have come to expect in top tier service from Quest.

The 3rd quarter of 2016 is in the books and we are having another solid year. Loan growth is at 12.53%, 3.5%+ membership growth and a 0.74% ROA ratio. This is a credit to the strong support that we receive from our member owners and for that we thank you! Stay tuned and I will keep you updated on our financial performance following the close of the 4th quarter.

IIn closing, I hope you and your families have a very Safe & Happy Holiday Season! I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – October 2016 posted on October 26th, 2016 by in News | Permalink

PRESS RELEASE: GRAND OPENING

FOR IMMEDIATE RELEASE:

Quest Federal Credit Union Opens Fifth Branch

Upper Sandusky, OH – October 25, 2016 – Quest Federal Credit Union celebrated the grand opening of its newest branch, located in Upper Sandusky, serving the residents of Wyandot County. A ribbon-cutting ceremony was held on Tuesday, October 25, 2016. The event was held after hours at the fifth branch location for Quest Federal Credit Union, it’s first in Wyandot County.

“Wyandot County is a great neighbor to Hardin County with solid infrastructure for building, strong employers, and a long-standing, very robust farm community, perfect for what we specialize in with our products and services,” stated Matthew Jennings, Chief Executive Officer.

Wyandot County was chartered by Quest Federal Credit Union in 2013. From that time, all those who live, work, worship, or attend school were eligible to join Quest Federal Credit Union as members. In late 2015, the Board of Directors at Quest Federal Credit Union unanimously voted, approving the budget and plans to move forward with the expansion efforts to build a brand new, fully-staffed branch location in Upper Sandusky.

The new branch, located at 1725 E. Wyandot Ave, Upper Sandusky, features a full-service, next generation ATM, drive-thru service, technology bar with iPad kiosk for technology training, complete member services, and a NMLS registered loan officer in Misty Hurley.

Board President, Richard “Dick” Wilcox added, “On behalf of the Board of Directors, I’d like to welcome the public here in Wyandot County to check out our new location and wish our new staff members, including Lisa Bricely (VP of Branch Operations), the best as we begin and continue to serve residents here in Wyandot County.”

For more information on Quest Federal Credit Union, or the new Upper Sandusky Branch, contact Brian Sprang (bsprang@questfcu.com) or Jolene Bailey (jbailey@questfcu.com), at 800-333-9571, or visit www.questfcu.com.

Established in 1969 as Kenton Rockwell Standard Federal Credit Union, Quest Federal Credit Union is a member-owned financial cooperative open to anyone who lives, works, worships, and/or attends school in Hardin, Logan, and Wyandot Counties.

Contact:
Brian Sprang
bsprang@questfcu.com
12837 US Highway 68
Kenton, OH
Ph: 800-333-9571 x1116
###

grand opening photo Photo credit: Upper Sandusky Chamber of Commerce
PRESS RELEASE: GRAND OPENING posted on October 26th, 2016 by in News | Permalink

New Fee: Guaranteed Foreign Check Processing

Fee Change Notice!

Please be aware that effective December 1, 2016, Quest Federal Credit Union will charge the following fees for guaranteed processing of foreign checks.

Guaranteed Foreign Check Processing Fee: $25.00 per check (Effective December 1, 2016)

Thank you.
New Fee: Guaranteed Foreign Check Processing posted on October 1st, 2016 by in News | Permalink

Andrea Good, CCO

Good promoted to Chief Compliance Officer

Andrea Good, Chief Compliance Officer

Quest Federal Credit Union is pleased to announce that Andrea L. Good has been promoted to the position of Chief Compliance Officer.

Andrea began her career with Quest in 2002 as a Member Service Representative and began her upward migration by becoming fully trained in collection management, bankruptcy proceedings and became a Certified Compliance Officer by the Credit Union National Association. “Compliance has become a piece of our business that of course is required from a regulatory standpoint but that we take very seriously to insure that our members and their assets are protected with fully legal and compliant documents and account procedures whether that be deposits or loans. Andrea has worked very hard to become certified and I am excited to watch her progression into an executive level position” stated Matt Jennings, CEO of Quest FCU. He continued “The Chief Compliance Officer will have supervision of all documentation, policy and procedure for the credit unions operations as well as oversight of the lending and collection staff”. Andrea is a resident of Kenton, is married to Jeff and they have two children, Grant and Mya.

Quest is a federally insured credit union (NCUA) with a charter that encompasses Hardin, Logan and Wyandot counties. Quest currently has 13,000 members in the communities that we serve with $97 million in asset holdings.

Andrea Good, CCO posted on September 2nd, 2016 by in News | Permalink

Labor Day Closing 2016

2016_LaborDay_Closing

In advance of the Labor Day Holiday, Quest would like to inform our member/owners that we will be closed on Monday, September 5th. Enjoy the holiday safely with friends and family. We will be open Tuesday September 6th with regular hours from 8am-4:30pm.

Labor Day Closing 2016 posted on August 30th, 2016 by in News | Permalink

Upper Sandusky Branch Progress Report – 07/22/2016

Upper Sandusky 07/2/2016

July 22, 2016 – Upper Sandusky Progress Report

We’ve seen a tremendous amount of work completed this week with regard to framing and getting the site ready to rough-in electrical, windows, brick work, and more. The drive-thru has taken shape and we’re excited to share the progress with you!

1725 E Wyandot Ave. Upper Sandusky, OH 43351 Map it!
The location is on old US 30 at the US 23 exit, next to Taco Bell.

We’ll be sure to post more progress reports as the building gets further along! Check back often!

Aerial Photo

Exterior – Front of building

Aerial Photo

Exterior – Drive-thru

Aerial Photo

Interior

Aerial Photo

Interior

Interested in becoming a member? Apply online today!

Upper Sandusky Branch Progress Report – 07/22/2016 posted on July 22nd, 2016 by in News | Permalink

Upper Sandusky Branch Progress Report – 07/06/2016

Upper Sandusky 07/06/2016

Just a quick note to update our member/owners on the progress at our Upper Sandusky branch build.

Our build team of contractors are making some really excellent progress on the new branch build in Upper Sandusky. As you can see in the photos below, the interior and exterior walls are up, the trusses are set, the drive-thru has taken shape, the building is wrapped and they are absolutely rocking and rolling on the build.

1725 E Wyandot Ave. Upper Sandusky, OH 43351 Map it!
The location is on old US 30 at the US 23 exit, next to Taco Bell.

We’ll be sure to post more progress reports as the building gets further along! Check back often!

Aerial Photo

Exterior

Aerial Photo

Exterior

Aerial Photo

Interior framing

Aerial Photo

Drive-thru

Interested in becoming a member? Apply online today!

Upper Sandusky Branch Progress Report – 07/06/2016 posted on July 6th, 2016 by in News | Permalink