July 4th Holiday Closing

Holiday Closing Announcement!

Please note that Quest Federal Credit Union locations will be closed in observance of the July 4th holiday on Monday, July 4, 2016. We will reopen on Tuesday July 5. 2016 at 8:00am with normal business hours (8:00am – 4:30pm).

Have a happy and safe Fourth of July!

July 4th Holiday Closing posted on June 24th, 2016 by in News | Permalink

Quest Pocket2Pocket


ANYONE, ANYWHERE*, ANYTIME – Send money securely!

Ever needed to send someone money but don’t have cash, check, or another way to pay? Now you can with Quest’s Pocket2Pocket payments! With the use of Pocket2Pocket, you can send money to ANYONE, ANYWHERE, ANYTIME with your Quest debit card! Text or email your family and friends for just $1.00 per transaction to send money safely and securely using your Quest debit card. Your recipient will be able to receive your money immediately!

What you need!

  • A Quest debit card** to send funds
  • A phone number to send SMS text messages OR a valid email address

What they need!

  • A phone number to receive SMS text messages OR a valid email address
  • A valid debit card*** to receive funds

Additional Features

  • Create a profile for storage of user information
  • Create contacts for quick send options
  • View transaction history for all transactions sent and received

Technical Requirements

Quest’s Pocket2Pocket mobile payment transfer is available on most mobile devices and computers with a connection to the internet.

* Funds can only be transferred to recipients within the United States of America. No International transfers available.

** Only Quest Federal Credit Union debit cards with the VISA or MasterCard logo can be used to perform Pocket2Pocket transfers. Quest ATM and Credit Cards are not eligible for transfer.

*** Recipient is not required to use a Quest Federal Credit Union debit card to receive funds. Funds can be received to any valid debit card. Additionally, recipient is not required to give any personal information to sender prior to transfer being started.

 Transfer  Money Now!
 Transfer  Money Now!
Quest Pocket2Pocket posted on June 16th, 2016 by in News | Permalink

Upper Sandusky Branch Progress Report – 6/13/16

Upper Sandusky 06/13/2016

Our branch in Upper Sandusky is coming along on schedule and we now have vertical progress! Two walls are up after some excellent weekend work by our contractors and you can also see the steel erected for the drive thru.

Quest Federal Credit Union is very excited to be making such great progress on the building and project in Upper Sandusky and we want to share this excitement with our current member/owners as well as any prospective member/owners in Wyandot, Logan, and Hardin Counties! We’ll do our best to provide progress reports and pictures as we go and we look forward to the opening of our FIFTH branch. If you’re interested in checking out the progress, check it out at the following address.

1725 E Wyandot Ave. Upper Sandusky, OH 43351 Map it!
The location is on old US 30 at the US 23 exit, next to Taco Bell.

We’ll be sure to post more progress reports as the building gets further along! Check back often!

Aerial Photo

Aerial photo of site

Aerial Photo

Footers in the ground, foundation ready to be poured

Aerial Photo

Vertical progress

Aerial Photo

Vertical progress

Interested in becoming a member? Apply online today!

Upper Sandusky Branch Progress Report – 6/13/16 posted on June 13th, 2016 by in News | Permalink

From the CEO – April 2016

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on our financial progress for the year and to tell you the great news that on April 26th we will break ground for our 5th branch location!

In the fall of 2013 we chartered the County of Wyandot and added them to the roster of communities that we serve along with Hardin and Logan Counties. Wyandot County is a great neighbor to Hardin County with solid infrastructure for building, strong employers and a long standing, very robust farm community, perfect for what we specialize in with our products and services. We welcomed the residents of Wyandot County in 2013 and now we can look forward in the very near future to serving their needs in a new, modern facility located at 1725 E. Wyandot Ave – Upper Sandusky. Watch the website for updates and pictures as we progress through the construction process.

2016 has started strong financially with solid 4%+ loan growth, 3.5%+ membership growth and a 0.80% ROA ratio. This is only due to the strong support that we receive from our member owners and for that we thank you! Stay tuned and I will keep you updated on our financial performance as the year goes along.

In closing, I hope you and your families have a very Safe & Happy Spring Season! I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – April 2016 posted on April 21st, 2016 by in From the CEO | Permalink

Quarterly Newsletter – April 2016

The newest edition of Discovery, Quest Federal Credit Union’s quarterly newsletter is now available.

Click here to read Discovery!

Thank you!

Quarterly Newsletter – April 2016 posted on April 9th, 2016 by in Newsletter | Permalink

2016 Summer Special

Summer Special

Quest Federal Credit Union is offering a rate discount of up to 0.50% OFF on boats, motorcycles, recreational vehicles, personal watercraft, and more!

For qualified borrowers, Quest is offering our great rates and personal service to help you make this summer a great one! For those looking to purchase new or used personal recreational vehicles and toys, or to refinance those from other financial institutions, come to Quest and apply today!

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch
Address: 12837 US 68 S
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321
Contact: Krane Stahler
& Emily Heilman
Jessica Shepherd Jennifer Nelson David Ingles

Rate discount for qualified borrowers only. Rate discount on refinanced items does not apply toward loans currently with Quest Federal Credit Union. Rate discount eligible from 4/11/2016 through 9/2/2016.

2016 Summer Special posted on April 8th, 2016 by in News | Permalink

Public Auction (April 20, 2016)


Quest Federal Credit Union will be holding a public auction on Wednesday, April 20th at 4:00pm. The public auction will be held at our main office located at 12837 US 68 South, Kenton, OH 43326.

For additional information, please contact Angela Newland at 419-675-2442 or by email, anewland@questfcu.com.

The following items will be available at public auction. All items sold as-is.

  • 2008 Dodge Avenger
  • 2005 Dodge Ram 1500 Reg Cab ST 2 WD xf (SALVAGE TITLE)
  • 2005 Honda Odyssey
  • 2005 Honda Element
  • 2003 Avalanche
  • 2003 Honda Pilot
  • 2001 Chevy Silverado 2500 HD-V8 T-Diesel
  • 2000 Chevy C3500 pickup- V8
  • 1990 Ford E150 Van (NO KEYS; DOES NOT RUN)
  • 2002 Saturn L Series Wagon 4D (NO KEYS; DOES NOT RUN)

Items will be available available for viewing beginning on Thursday April 14, 2015 at the address noted above. Pictures will be posted online as they are made available for viewing.

Thank you.

Public Auction (April 20, 2016) posted on March 23rd, 2016 by in News | Permalink

2016 Annual Meeting Recap

2016 Annual Meeting Recap

Quest Federal Credit Union recently held the 2016 Annual Meeting at the Plaza Inn of Mt. Victory Ohio on Saturday, March 19, 2016.

The Annual Meeting is open to all shareholders of Quest Federal Credit Union and is an opportunity for member/owners to hear from the Board of Directors, Richard “Dick” Wilcox, and Quest CEO, Matthew Jennings; in addition, the Annual Meeting allows membership to hear about the election results for Board of Directors and Credit Committee positions. The Annual Meeting was called to order following breakfast, served by The Plaza Inn staff. During the Annual Meeting, Dick Wilcox gave his remarks about the successes of 2015. Matthew Jennings, CEO, also delivered remarks about the previous years business, goals for 2016, and presented awards to a number of employees & board members. The following employees/board members were presented with Service Awards & Quest Leadership Graduate certificates.

Service Award Recipients

  • Emily Brown, MSS – 5 years
  • Jordan Henry, MSR – 5 years
  • Crystal Linville, MSR – 5 years
  • Sarah Wirbel, Board Member – 10 years
  • Shannon Allmon, VP of AG*Quest Lending – 15 years
  • Beth Delong, MSS – 15 years
  • Jennifer Nelson, VP of Consumer Lending – 20 years
  • Richard “Dick” Wilcox, Board President – 20 years
  • John “Pete” Gunn, Credit Committee – 35 years

Quest Leadership Graduates

  • Nikki Haushalter, Board Member
  • Sarah Wirbel, Board Member
  • Angela Newland, Collections Manager
  • Krane Stahler, Sr. AVP of Lending

Elected Board and Committee

  • Jacqueline “Jackie” Brown, Board Member
  • Terry Minter, Board Member
  • Sarah Wirbel, Board Member
  • Camella “Cam” Hemmerly, Credit Committee
Matthew Jennings, CEO and Richard Wilcox, Board President Chief Executive Officer, Matthew Jennings and Board President, Richard “Dick” Wilcox shared the successes of 2015 and the outlook and plans for 2016 at the Quest Annual Meeting.
Service Award Winners From left to right: Jennifer Nelson (20yrs), Sarah Wirbel (10yrs), Beth Delong (15yrs), Crystal Linville (5yrs), Shannon Allmon (15yrs), Emily Brown (5yrs), Dick Wilcox (20yrs), Jordan Henry (5yrs), & John “Pete” Gunn (35! yrs). Thank you all!!!
Quest Leadership Graduates Krane Stahler, Angela Newland, Nikki Haushalter, and Sarah Wirbel graduated from the 2015-16 Quest Leadership program.
Re-elected board and committee members Board members Jacqueline “Jackie” Brown, Sarah Wirbel, and Terry Minter and Credit Committee member Camella “Cam” Hemmerly were re-elected to their positions on the board and credit committee at the annual meeting.

Thank you to all the member/owners who were present and congratulations to all Quest staff and board members who received service awards and completed the Quest Leadership program. If you were unable to attend, extra copies of the Annual Report are available at branches and for download here: 2016 Annual Report

2016 Annual Meeting Recap posted on March 21st, 2016 by in News | Permalink

Quest’s CIO Takes Chairman Role

Brian Sprang, CIO Photo courtesy of Kenton Times


Written by Tim Thomas, Kenton Times Editor, March 10, 2016 03:31pm

When a planned move to Columbus fell through nearly 16 years ago, Brian Sprang had no way of knowing the opportunities that would come his way in his hometown of Kenton.

Today, Sprang is in his second year as chief information officer at Quest Federal Credit Union in Kenton and is the new board chairman of the Hardin County Chamber and Business Alliance. A 1996 graduate of Kenton High School, he went on to earn a bachelor’s degree in business administration from the University of Toledo in 2000 with an emphasis on information systems.

When the Columbus opportunity failed to materialize, Sprang and his wife Abbey came home to Kenton. Abbey landed at Mary Rutan Hospital in Bellefontaine, where she is coordinator of the radiology department.

Brian was offered a position at Allmax Software in Kenton, where he stayed for 13 years. In June of 2014, Sprang started at Quest, where he is responsible for the company’s information technology and marketing.

Quest CEO Matt Jennings encouraged Sprang to get involved with the Alliance and that led to his becoming vice chairman of the board. A year later at the Alliance’s annual meeting last month, he moved into the chairman’s role.

Sprang’s initial involvement on the Alliance board has been at a time of major investments in Kenton, driven by the expansion of International Paper and the completion of the Kenton Elementary School.

The Sprangs are the parents of a preschooler and first grader who attend KES and he said both kids are excited to be at the new school.

Sprang said of his fast rise up the leadership ladder at the Alliance, “The previous chairman (Tim Street) saw qualities in me to know I could handle the job,” he said.

“It’s a very exciting opportunity. I’m happy to fill my role and responsibility in the next two years,” Sprang said.

He hopes his term will be as successful as the aforementioned growth in 2015.

Sprang believes a new organization structure will be a big benefit to the Alliance. The reform is a “bottom up perspective” with committees representing different areas of the Alliance reporting to the executive board, which he also chairs. The areas include economic development, chamber and tourism, community development and the historic courthouse district.

He said the committee reports “allow the board to have concise, yet fluid discussions” of issues affecting the Alliance.

Sprang also said changes have resulted in a “tighter knit group” on the board, along with fresh perspectives from three new board members.

Sprang is following in the footsteps of his late grandfather, Leo “Barney” Bernard, who was board chairman of its predecessor, the Kenton Chamber of Commerce, in 1960-61.

Sprang said the Alliance wants to pull in members from all communities in the county and work with area Community Improvement Corporations “to foster and develop those relationships.”

“We want to be an ally to the smaller towns and let them know we’re here to help them. We can pool our resources together which is better than working alone,” he said.

Sprang noted one of the discussions at Wednesday’s board meeting was how to improve the Alliance’s partnership with the Ada Chamber of Commerce.

The Alliance also can benefit members through technology. The organization has a new website which allows member businesses to promote themselves.

“We’re putting our best foot forward. Our members see that,” Sprang said.

One thing the Alliance has done to try to increase involvement in the organization is to offer a free one-year individual membership to recent graduates of the Hardin Leadership program, he said.

Sprang believes the county is poised to see more retail and restaurant growth in the next 12 to 18 months, something he thinks will help attract young families to locate in the county.

“I think we have a lot of great things to offer,” he said.

The Sprangs have found that to be the case. They both have family in the area. Brian is choir director at Immaculate Conception Church and the fill-in organist. Both he and Abbey are active runners and Brian enjoys playing indoor soccer on weekends.

“It’s obviously home and we’re very excited to be here,” Sprang said.

Quest’s CIO Takes Chairman Role posted on March 11th, 2016 by in News | Permalink

Card Unload Fee Changes

Fee Change Notice!

Please be aware that effective May 1, 2016, Quest Federal Credit Union will charge the following fees for unloading prepaid cards.

Prepaid Card Unload Fee: $10.00 per unload (Effective May 1, 2016)

Thank you.

Card Unload Fee Changes posted on March 10th, 2016 by in News | Permalink