From the CEO – April 2016

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on our financial progress for the year and to tell you the great news that on April 26th we will break ground for our 5th branch location!

In the fall of 2013 we chartered the County of Wyandot and added them to the roster of communities that we serve along with Hardin and Logan Counties. Wyandot County is a great neighbor to Hardin County with solid infrastructure for building, strong employers and a long standing, very robust farm community, perfect for what we specialize in with our products and services. We welcomed the residents of Wyandot County in 2013 and now we can look forward in the very near future to serving their needs in a new, modern facility located at 1725 E. Wyandot Ave – Upper Sandusky. Watch the website for updates and pictures as we progress through the construction process.

2016 has started strong financially with solid 4%+ loan growth, 3.5%+ membership growth and a 0.80% ROA ratio. This is only due to the strong support that we receive from our member owners and for that we thank you! Stay tuned and I will keep you updated on our financial performance as the year goes along.

In closing, I hope you and your families have a very Safe & Happy Spring Season! I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – April 2016 posted on April 21st, 2016 by in From the CEO | Permalink

Quarterly Newsletter – April 2016

The newest edition of Discovery, Quest Federal Credit Union’s quarterly newsletter is now available.

Click here to read Discovery!

Thank you!

Quarterly Newsletter – April 2016 posted on April 9th, 2016 by in Newsletter | Permalink

2016 Summer Special

Summer Special

Quest Federal Credit Union is offering a rate discount of up to 0.50% OFF on boats, motorcycles, recreational vehicles, personal watercraft, and more!

For qualified borrowers, Quest is offering our great rates and personal service to help you make this summer a great one! For those looking to purchase new or used personal recreational vehicles and toys, or to refinance those from other financial institutions, come to Quest and apply today!

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch
Address: 12837 US 68 S
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321
Contact: Krane Stahler
& Emily Heilman
Jessica Shepherd Jennifer Nelson David Ingles

Rate discount for qualified borrowers only. Rate discount on refinanced items does not apply toward loans currently with Quest Federal Credit Union. Rate discount eligible from 4/11/2016 through 9/2/2016.

2016 Summer Special posted on April 8th, 2016 by in News | Permalink

Public Auction (April 20, 2016)


Quest Federal Credit Union will be holding a public auction on Wednesday, April 20th at 4:00pm. The public auction will be held at our main office located at 12837 US 68 South, Kenton, OH 43326.

For additional information, please contact Angela Newland at 419-675-2442 or by email,

The following items will be available at public auction. All items sold as-is.

  • 2008 Dodge Avenger
  • 2005 Dodge Ram 1500 Reg Cab ST 2 WD xf (SALVAGE TITLE)
  • 2005 Honda Odyssey
  • 2005 Honda Element
  • 2003 Avalanche
  • 2003 Honda Pilot
  • 2001 Chevy Silverado 2500 HD-V8 T-Diesel
  • 2000 Chevy C3500 pickup- V8
  • 1990 Ford E150 Van (NO KEYS; DOES NOT RUN)
  • 2002 Saturn L Series Wagon 4D (NO KEYS; DOES NOT RUN)

Items will be available available for viewing beginning on Thursday April 14, 2015 at the address noted above. Pictures will be posted online as they are made available for viewing.

Thank you.

Public Auction (April 20, 2016) posted on March 23rd, 2016 by in News | Permalink

2016 Annual Meeting Recap

2016 Annual Meeting Recap

Quest Federal Credit Union recently held the 2016 Annual Meeting at the Plaza Inn of Mt. Victory Ohio on Saturday, March 19, 2016.

The Annual Meeting is open to all shareholders of Quest Federal Credit Union and is an opportunity for member/owners to hear from the Board of Directors, Richard “Dick” Wilcox, and Quest CEO, Matthew Jennings; in addition, the Annual Meeting allows membership to hear about the election results for Board of Directors and Credit Committee positions. The Annual Meeting was called to order following breakfast, served by The Plaza Inn staff. During the Annual Meeting, Dick Wilcox gave his remarks about the successes of 2015. Matthew Jennings, CEO, also delivered remarks about the previous years business, goals for 2016, and presented awards to a number of employees & board members. The following employees/board members were presented with Service Awards & Quest Leadership Graduate certificates.

Service Award Recipients

  • Emily Brown, MSS – 5 years
  • Jordan Henry, MSR – 5 years
  • Crystal Linville, MSR – 5 years
  • Sarah Wirbel, Board Member – 10 years
  • Shannon Allmon, VP of AG*Quest Lending – 15 years
  • Beth Delong, MSS – 15 years
  • Jennifer Nelson, VP of Consumer Lending – 20 years
  • Richard “Dick” Wilcox, Board President – 20 years
  • John “Pete” Gunn, Credit Committee – 35 years

Quest Leadership Graduates

  • Nikki Haushalter, Board Member
  • Sarah Wirbel, Board Member
  • Angela Newland, Collections Manager
  • Krane Stahler, Sr. AVP of Lending

Elected Board and Committee

  • Jacqueline “Jackie” Brown, Board Member
  • Terry Minter, Board Member
  • Sarah Wirbel, Board Member
  • Camella “Cam” Hemmerly, Credit Committee
Matthew Jennings, CEO and Richard Wilcox, Board President Chief Executive Officer, Matthew Jennings and Board President, Richard “Dick” Wilcox shared the successes of 2015 and the outlook and plans for 2016 at the Quest Annual Meeting.
Service Award Winners From left to right: Jennifer Nelson (20yrs), Sarah Wirbel (10yrs), Beth Delong (15yrs), Crystal Linville (5yrs), Shannon Allmon (15yrs), Emily Brown (5yrs), Dick Wilcox (20yrs), Jordan Henry (5yrs), & John “Pete” Gunn (35! yrs). Thank you all!!!
Quest Leadership Graduates Krane Stahler, Angela Newland, Nikki Haushalter, and Sarah Wirbel graduated from the 2015-16 Quest Leadership program.
Re-elected board and committee members Board members Jacqueline “Jackie” Brown, Sarah Wirbel, and Terry Minter and Credit Committee member Camella “Cam” Hemmerly were re-elected to their positions on the board and credit committee at the annual meeting.

Thank you to all the member/owners who were present and congratulations to all Quest staff and board members who received service awards and completed the Quest Leadership program. If you were unable to attend, extra copies of the Annual Report are available at branches and for download here: 2016 Annual Report

2016 Annual Meeting Recap posted on March 21st, 2016 by in News | Permalink

Quest’s CIO Takes Chairman Role

Brian Sprang, CIO Photo courtesy of Kenton Times


Written by Tim Thomas, Kenton Times Editor, March 10, 2016 03:31pm

When a planned move to Columbus fell through nearly 16 years ago, Brian Sprang had no way of knowing the opportunities that would come his way in his hometown of Kenton.

Today, Sprang is in his second year as chief information officer at Quest Federal Credit Union in Kenton and is the new board chairman of the Hardin County Chamber and Business Alliance. A 1996 graduate of Kenton High School, he went on to earn a bachelor’s degree in business administration from the University of Toledo in 2000 with an emphasis on information systems.

When the Columbus opportunity failed to materialize, Sprang and his wife Abbey came home to Kenton. Abbey landed at Mary Rutan Hospital in Bellefontaine, where she is coordinator of the radiology department.

Brian was offered a position at Allmax Software in Kenton, where he stayed for 13 years. In June of 2014, Sprang started at Quest, where he is responsible for the company’s information technology and marketing.

Quest CEO Matt Jennings encouraged Sprang to get involved with the Alliance and that led to his becoming vice chairman of the board. A year later at the Alliance’s annual meeting last month, he moved into the chairman’s role.

Sprang’s initial involvement on the Alliance board has been at a time of major investments in Kenton, driven by the expansion of International Paper and the completion of the Kenton Elementary School.

The Sprangs are the parents of a preschooler and first grader who attend KES and he said both kids are excited to be at the new school.

Sprang said of his fast rise up the leadership ladder at the Alliance, “The previous chairman (Tim Street) saw qualities in me to know I could handle the job,” he said.

“It’s a very exciting opportunity. I’m happy to fill my role and responsibility in the next two years,” Sprang said.

He hopes his term will be as successful as the aforementioned growth in 2015.

Sprang believes a new organization structure will be a big benefit to the Alliance. The reform is a “bottom up perspective” with committees representing different areas of the Alliance reporting to the executive board, which he also chairs. The areas include economic development, chamber and tourism, community development and the historic courthouse district.

He said the committee reports “allow the board to have concise, yet fluid discussions” of issues affecting the Alliance.

Sprang also said changes have resulted in a “tighter knit group” on the board, along with fresh perspectives from three new board members.

Sprang is following in the footsteps of his late grandfather, Leo “Barney” Bernard, who was board chairman of its predecessor, the Kenton Chamber of Commerce, in 1960-61.

Sprang said the Alliance wants to pull in members from all communities in the county and work with area Community Improvement Corporations “to foster and develop those relationships.”

“We want to be an ally to the smaller towns and let them know we’re here to help them. We can pool our resources together which is better than working alone,” he said.

Sprang noted one of the discussions at Wednesday’s board meeting was how to improve the Alliance’s partnership with the Ada Chamber of Commerce.

The Alliance also can benefit members through technology. The organization has a new website which allows member businesses to promote themselves.

“We’re putting our best foot forward. Our members see that,” Sprang said.

One thing the Alliance has done to try to increase involvement in the organization is to offer a free one-year individual membership to recent graduates of the Hardin Leadership program, he said.

Sprang believes the county is poised to see more retail and restaurant growth in the next 12 to 18 months, something he thinks will help attract young families to locate in the county.

“I think we have a lot of great things to offer,” he said.

The Sprangs have found that to be the case. They both have family in the area. Brian is choir director at Immaculate Conception Church and the fill-in organist. Both he and Abbey are active runners and Brian enjoys playing indoor soccer on weekends.

“It’s obviously home and we’re very excited to be here,” Sprang said.

Quest’s CIO Takes Chairman Role posted on March 11th, 2016 by in News | Permalink

Card Unload Fee Changes

Fee Change Notice!

Please be aware that effective May 1, 2016, Quest Federal Credit Union will charge the following fees for unloading prepaid cards.

Prepaid Card Unload Fee: $10.00 per unload (Effective May 1, 2016)

Thank you.

Card Unload Fee Changes posted on March 10th, 2016 by in News | Permalink

2016 Scholarship Program

2016 High Schools Scholarships Available!

Once again, Quest Federal Credit Union is offering area high school seniors $500 scholarships for post high school education!

Quest is proud to offer six $500 scholarships, with 2 awards going to seniors at Kenton Senior High School, 2 awards to seniors from Hardin County high schools (excluding Kenton), and 2 awards to seniors from Logan County high schools.

To get your application and learn more about the program, check out the following links:

2016 Scholarship Program posted on March 2nd, 2016 by in News | Permalink

Apple Pay is Here!

Quest Federal Credit Union is pleased to announce that members can add their Quest debit and credit cards for use with Apple Pay! Apple Pay is a secure and convenient way to pay. Apple Pay is free and available to any member with an iPhone 6 or newer, Apple Watch, and/or Apple iPad Air 2 or newer.
Apple Pay is Here! posted on February 22nd, 2016 by in News | Permalink

Bill Pay Conversion

Online Bill Pay

Bill Pay Conversion Coming Soon!

Quest Federal Credit Union is excited to announce that we will be undergoing an upgrade to our It’s Me 247 Bill Pay system in the coming weeks. Take a look at the information below to learn more about the conversion process and features of the new, improved It’s Me 247 Bill Pay system.

Does this affect me?


No, it does not affect you and your online banking experience will not be affected. However, following the conversion on March 24th, 2016, we would like to invite you to check out the new online bill pay feature through It’s Me 247 Online Banking.


Yes, this information and conversion does affect you and you should review this information as soon as possible. In addition to this information, helpful emails will be sent to our current bill pay users to perform the required maintenance to ensure a smooth conversion. Please continue reading.

General Information

Our new system will include features that will make this valuable tool even better, including:

  • Full integration within online banking
  • Full mobile functionality for your phone or tablet
  • Ability to configure email alerts
  • Real-time access to checking account balance
  • Reminders if balance isn’t sufficient to pay bills
  • A more intuitive, user-friendly experience

In order to roll out the enhanced version, we’ll need to temporarily turn off our current It’s Me 247 Bill pay for a short period prior to our upgrade. Beginning March 21st, 2016 and ending March 24th, 2016 you will not have access to It’s Me 247 Bill pay. On March 24th, 2016 we encourage you to log in and check out the new system.

Important Dates

March 20, 2016

This is the last day that the current bill pay system will be available.

March 24, 2016

This is the first day that the new bill pay system will be available.

Conversion Data

The following information is presented as as a guide. Please download the FAQ for detailed information.


Yes, we expect a high percentage of payee information to automatically convert. Please read the FAQ to get more information about what to expect with the conversion.


Yes, we expect that payments already scheduled will process as normal through the end date of March 24, 2016. Please read the FAQ to get more information about what to expect with the conversion.


Yes, we expect recurring payments to convert. However, we do recommend that you review the recurring payments after the conversion to ensure that they have converted properly. Please read the FAQ to get more information about what to expect with the conversion.


Approximately 6 months’ worth of bill pay history is expected to carry over to the new system. YOUR MOST RECENT PAYMENT HISTORY WILL NOT BE AVAILABLE. If you need your most recent payment information, we recommend you download or print off the past months’ history prior to March 21, 2016. Please read the FAQ to get more information about what to expect with the conversion.

From Quest Federal Credit Union:

We would like to thank everyone in advance for their understanding and patience during this conversion process. We did not enter into this process without the understanding that many of our member/owners rely upon the bill pay services offered by the credit union. We realize that this may cause some inconveniences and difficulties as we transition from one system to another. We will make every effort possible to ensure a smooth transition before and after the conversion. We need your help as well, please take time to review this information as well as the information in the FAQ. If you have questions or would like to work with someone from the credit union to ensure that your payment information is converted, please contact us and we will be happy to assist you. Thank you again for your understanding.

Conversion Documents

A “Frequently Asked Questions” (FAQ) document is available for download. This FAQ contains detailed information about the data conversion process. DOWNLOAD DOCUMENT HERE
A “Collecting Payee Information” document is available for download. This document contains detailed information about collecting current PAYEE information through the current bill pay system. DOWNLOAD DOCUMENT HERE
A “Payee Collection Form” document is available for download. This document is a form to help assist in collecting PAYEE information prior to the conversion. DOWNLOAD DOCUMENT HERE

Additional Information

We have made the following videos available to provide more information: Online Bill Pay Videos

Bill Pay Conversion posted on February 5th, 2016 by in News | Permalink