Bill Pay Conversion

Online Bill Pay

Bill Pay Conversion Coming Soon!

Quest Federal Credit Union is excited to announce that we will be undergoing an upgrade to our It’s Me 247 Bill Pay system in the coming weeks. Take a look at the information below to learn more about the conversion process and features of the new, improved It’s Me 247 Bill Pay system.

Does this affect me?

I DO NOT USE BILL PAY NOW.

No, it does not affect you and your online banking experience will not be affected. However, following the conversion on March 24th, 2016, we would like to invite you to check out the new online bill pay feature through It’s Me 247 Online Banking.

I DO USE BILL PAY NOW.

Yes, this information and conversion does affect you and you should review this information as soon as possible. In addition to this information, helpful emails will be sent to our current bill pay users to perform the required maintenance to ensure a smooth conversion. Please continue reading.

General Information

Our new system will include features that will make this valuable tool even better, including:

  • Full integration within online banking
  • Full mobile functionality for your phone or tablet
  • Ability to configure email alerts
  • Real-time access to checking account balance
  • Reminders if balance isn’t sufficient to pay bills
  • A more intuitive, user-friendly experience

In order to roll out the enhanced version, we’ll need to temporarily turn off our current It’s Me 247 Bill pay for a short period prior to our upgrade. Beginning March 21st, 2016 and ending March 24th, 2016 you will not have access to It’s Me 247 Bill pay. On March 24th, 2016 we encourage you to log in and check out the new system.

Important Dates

March 20, 2016

This is the last day that the current bill pay system will be available.

March 24, 2016

This is the first day that the new bill pay system will be available.

Conversion Data

The following information is presented as as a guide. Please download the FAQ for detailed information.

PAYEES/BILLERS

Yes, we expect a high percentage of payee information to automatically convert. Please read the FAQ to get more information about what to expect with the conversion.

PAYMENTS ALREADY SCHEDULED

Yes, we expect that payments already scheduled will process as normal through the end date of March 24, 2016. Please read the FAQ to get more information about what to expect with the conversion.

REPEATING/AUTOMATED PAYMENTS CONVERT

Yes, we expect recurring payments to convert. However, we do recommend that you review the recurring payments after the conversion to ensure that they have converted properly. Please read the FAQ to get more information about what to expect with the conversion.

PAYMENT HISTORY

Approximately 6 months’ worth of bill pay history is expected to carry over to the new system. YOUR MOST RECENT PAYMENT HISTORY WILL NOT BE AVAILABLE. If you need your most recent payment information, we recommend you download or print off the past months’ history prior to March 21, 2016. Please read the FAQ to get more information about what to expect with the conversion.

From Quest Federal Credit Union:

We would like to thank everyone in advance for their understanding and patience during this conversion process. We did not enter into this process without the understanding that many of our member/owners rely upon the bill pay services offered by the credit union. We realize that this may cause some inconveniences and difficulties as we transition from one system to another. We will make every effort possible to ensure a smooth transition before and after the conversion. We need your help as well, please take time to review this information as well as the information in the FAQ. If you have questions or would like to work with someone from the credit union to ensure that your payment information is converted, please contact us and we will be happy to assist you. Thank you again for your understanding.

Conversion Documents

A “Frequently Asked Questions” (FAQ) document is available for download. This FAQ contains detailed information about the data conversion process. DOWNLOAD DOCUMENT HERE
A “Collecting Payee Information” document is available for download. This document contains detailed information about collecting current PAYEE information through the current bill pay system. DOWNLOAD DOCUMENT HERE
A “Payee Collection Form” document is available for download. This document is a form to help assist in collecting PAYEE information prior to the conversion. DOWNLOAD DOCUMENT HERE

Additional Information

We have made the following videos available to provide more information: Online Bill Pay Videos

Bill Pay Conversion posted on February 5th, 2016 by in News | Permalink

New ATM Deployed!

Did you know?!?

Quest Federal Credit Union recently deployed an ATM at the Department of Motor Vehicles Kenton office. This ATM is accessible at the following address. 1021 Lima Street #101, Kenton, OH 43326.

This ATM is fee free for Quest members and is open to the public during business hours. Thank you and feel free to share!

BMV ATM
BMV ATM
New ATM Deployed! posted on February 2nd, 2016 by in News | Permalink

2016 Logan County Scholarships Available

2016LoganCountyScholarship

Quest Federal Credit Union recognizes, rewards, and supports the pursuit of higher education in our community. Quest is making available two (2) $500 scholarships for those students attending school in Logan County who will be continuing their education following graduation.

 ELIGIBILITY

  • 3.0 GPA or higher
  • Will attend an 2- or 4-year accredited university, college, or technical school
  • Credit Union membership is NOT required

SELECTION PROCESS

  • Your application will be evaluated by the Quest Federal Credit Union Scholarship Committee and you will be notified no later than May 31st, 2016

 APPLICATION DEADLINE

Mail to:

Quest Federal Credit Union Scholarship Committee
c/o Quest Federal Credit Union
12837 State Route 68
Kenton, OH 43326

2016 Logan County Scholarships Available posted on February 1st, 2016 by in News | Permalink

2016 Hardin County Scholarships Available

2016HardinCountyScholarship

Quest Federal Credit Union recognizes, rewards, and supports the pursuit of higher education in our community. Quest is making available two (2) $500 scholarships for those students attending school in Hardin County who will be continuing their education following graduation.

 ELIGIBILITY

  • 3.0 GPA or higher
  • Will attend an 2- or 4-year accredited university, college, or technical school
  • Credit Union membership is NOT required

SELECTION PROCESS

  • Your application will be evaluated by the Quest Federal Credit Union Scholarship Committee and you will be notified no later than May 31st, 2016

 APPLICATION DEADLINE

Mail to:

Quest Federal Credit Union Scholarship Committee
c/o Quest Federal Credit Union
12837 State Route 68
Kenton, OH 43326

2016 Hardin County Scholarships Available posted on February 1st, 2016 by in News | Permalink

2016 Kenton High School Scholarships Available

Scholarship Available

Quest Federal Credit Union recognizes, rewards, and supports the pursuit of higher education in our community. Quest is making available two (2) $500 scholarships for those students attending school at Kenton Senior High School who will be continuing their education following graduation.

 ELIGIBILITY

  • 3.0 GPA or higher
  • Will attend an 2- or 4-year accredited university, college, or technical school
  • Credit Union membership is NOT required

SELECTION PROCESS

  • Your application will be evaluated by the Quest Federal Credit Union Scholarship Committee and you will be notified no later than May 31st, 2016

 APPLICATION DEADLINE

Mail to:

Quest Federal Credit Union Scholarship Committee
c/o Quest Federal Credit Union
12837 State Route 68
Kenton, OH 43326

2016 Kenton High School Scholarships Available posted on February 1st, 2016 by in News | Permalink

From the CEO – January 2016

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on our financial progress for the year and to invite you to our Annual Meeting on March 19th.

2015 was another strong year for Quest financially and in areas of owner growth, product development and continuing our trend of leading edge e-commerce. As you have probably noticed, www.questfcu.com underwent a renovation this year and our website is better than ever. Net Worth ended the period at 10.35%, ROA was a very solid 1.05% for the year and our loan portfolio grew at a 13.90% pace. We are now 13,019 owners strong which represents owner growth of 2.81%. Beyond the financials, our staff remains highly trained and motivated to provide the best service possible and several new products and services were launched to enhance your ownership experience. MoneyDesktop is a tremendous tool for your personal financial planning and My Virtual StrongBox is another free service for digital storage of documents through our online banking system. In the coming months you will hear more about ProDoc and eDoc. This service provides digital signature capture for our owners as well as electronic delivery of loan documents to make your experience with Quest as convenient as possible.

Thank you to all of our owners for your continued patronage, without your support, the success we achieved in 2015 would not be reality.

In closing, I hope you and your families have a very Safe & Happy Winter Season and I want to personally invite you to attend our Annual Meeting on March 19th at the Plaza Inn of Mt. Victory. The meeting will be held over breakfast and you will have the opportunity to hear from our Board President, CEO and Nominating Chairman. I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – January 2016 posted on January 29th, 2016 by in From the CEO | Permalink

Fraud Alert – AEP Phone Calls

Fraud Alert! AEP Phone Calls

Quest Federal Credit Union would like to alert our member/owners that there is a phone scam currently going on.

We were alerted by other member/owners that phone calls have been received in which the caller falsely identifies themselves as an employee of AEP (American Electic Power). The caller says that the member/owner has not paid their electric bill and requests immediate information, potentially including personal and financial information. American Electric Power has been contacted and a representative has stated that this is a scam and that AEP does not make phone calls of this nature regarding past due accounts.

Never provide information via phone or email to suspicious requests for personal information (or PI). Instead, hang up, make a note of the date, time, and content of the phone call and let us know about the call or email so we can monitor and alert other member/owners!

Quest member/owners are encouraged to hang up and disregard the phone calls, should you receive them. Additionally, report these calls to local law enforcement and/or Quest Federal Credit Union if you have accidentally provided personal or financial information to the caller.

Additional Information

Helpful info: Quest FCU Fraud Prevention Info

Fraud Alert – AEP Phone Calls posted on January 27th, 2016 by in News | Permalink

Tax Season – Identity Theft Awareness

Tax Identity Theft Awareness

The NCUA (National Credit Union Administration) has updated online resources to help prevent and report identity theft that might occur using threats from criminals supposedly from the Internal Revenue Service.

The online resources page, found here: http://www.mycreditunion.gov/Protect/Pages/taxidtheft.aspx has been updated to assist the public in the prevention and reporting of identity theft. ID theft at this time of year is rampant and Quest Federal Credit Union strongly encourages our members to review this helpful resource and protect themselves from identity theft.

Read more here:NCUA Announcement

Criminals, cyber and “old fashioned”, will attempt to deceive the public into divulging personal and confidential information by using fake contact information and identifying themselves as employees of the IRS.

Never provide information via phone or email to suspicious requests for personal information (or PI). Instead, hang up, make a note of the date, time, and content of the phone call and let us know about the call or email so we can monitor and alert other member/owners!

As always, members who are concerned that they have been the target of this fraudulent activity are encouraged to contact the IRS, local authorities, and/or the credit union to report the incident(s).

Additional Information

Helpful info: Quest FCU Fraud Prevention Info

Tax Season – Identity Theft Awareness posted on January 26th, 2016 by in News | Permalink

2016 Annual Meeting

AnnualMeetingNotice2016

Join us for the 2016 Quest Federal Credit Union Annual Meeting!

All member/owners are invited to attend. The meeting will be held at the Plaza Inn of Mt. Victory. Breakfast will be served at 9:00am with the meeting to follow.

Tickets are $5.00 each and are available for purchase at each Quest FCU branch location. Please join us as we review the achievements of 2015 and discuss the future of Quest Federal Credit Union.

Review the biographies for Quest’s 2016 Board of Directors and Credit Committee nominees.

Explore the Possibilities!

2016 Annual Meeting posted on January 12th, 2016 by in News | Permalink

Quarterly Newsletter – January 2016

The newest edition of Discovery, Quest Federal Credit Union’s quarterly newsletter is now available.

Click here to read Discovery!

Thank you!

Quarterly Newsletter – January 2016 posted on January 11th, 2016 by in Newsletter | Permalink