Reporting Fraud

If you have received a suspicious email, you may forward it to: reportfraud@questfcu.com.

Please remember that Quest Federal Credit Union will never call or email you requesting your personal account information (we already have that).  Beware of calls or emails requesting account numbers, credit or debit card numbers, social security numbers, usernames or PIN numbers.  Typically these emails will claim that you have to respond quickly or your account/cards will be closed or blocked.

 Card Compromises:

What is a card compromise?  A compromise is when there is a “potential” or “factual” compromise of your card information.  

 

How does this happen?  Generally it happens when an online vendor, point of sale retailer or even a card swipe machine at a gas station, for example, has been compromised or breached.  Normally there has been no fraudulent activity but due to the card number being breached, there is potential.  If 1, 2 or 10 cards are compromised, that doesn’t mean that all cards have been compromised. 

 

How will you know?  If Quest is made aware during normal business hours, you will receive a call at your phone number on record with us directly from one of our members service rep’s.  If after hours, our card servicer will call you on your number of record and at NO TIME WILL QUEST OR OUR CARD SERVICER ASK YOU FOR YOUR INFORMATION, we have that on file and will not ask you for this information.  At that time we will explain your options and work to restore your card services with the utmost speed and efficiency. 

 

What if I do get a call and they ask for my card number?  Without a doubt, it’s a scam, do not disclose any information and terminate the call.  If you did disclose information, contact Quest or our card servicer and we will assist you. 

 

If you have any further questions, please call one of our four locations or card services.  The number is displayed on your card, can be obtained from our automated phone system and is listed on our website. 

 

You can report phishing emails:

               The Federal Trade Commission, spam@uce.gov

               The company that the email reportedly came from, companies may have a “to report abuse” email address.

Just remember to include the entire original email with its original header information when you forward to the FTC or other entity when reporting phishing.

For more information on scams, visit the FBI’s website, http://www.fbi.gov/scams-safety/fraud/fraud or the NCUA’s website, http://ncua.gov/Resources/FraudAlert/index.aspx. 

Quest does use activity monitoring on the Debit and Credit Cards issued through the Credit Union.  However, when the monitoring service contacts you they will not ask for your card number or PIN, they will simply verify your most recent transactions. 

To report your Debit/ATM or Credit Card lost or stolen, you can call any of the branch offices during regular business hours.  If you need to report a card lost or stolen after hours:

Debit/ATM Cards:  1-888-918-7852

Visa Credit Cards: 1-800-453-4270

Follow the most recent scams at: Slam the Online Scam

Consumer Federation Fraud Video or visit the Consumer Federation of America website

Past editions of Staying Safe Online: