Quest Announces Promotion

Jenny Musson VP of Branch Operations
Quest Federal Credit Union is pleased to announce that Jennifer M. Musson has been promoted to the position of Vice President of Branch Operations – Main Office. Jenny joined Quest in 2005 and since that time has worked in member service, real estate underwriting and various roles in frontline management. “Jenny’s experience and ability to serve our members at the highest level of satisfaction as well as manage staff in a kind and respectful manner makes her a very valuable asset to Quest. We are happy to see her achieve this well-deserved promotion and we look forward to the continuation of outstanding service to our members at our Main Office location” state Matt Jennings, CEO of Quest. Jenny (Prater) and her husband Lee are both lifelong Hardin County residents and they have 3 children, Aliyah, Kyrah and Cohen. Jenny is very active in her church, Only Believe Ministries – Kenton Campus and is a member of their worship team.
Quest Announces Promotion posted on October 31st, 2014 by in News | Permalink

From the CEO – 10/2014

Matt Jennings CEO
Matt Jennings CEO

From the CEO’s Desk,

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union. It seems like every week there is a news story relating to data breaches for large retail vendors, Target, Home Depot, K-Mart, just to name a few. I want to assure our members that at Quest, we take these events very seriously and we are doing all that we can to limit the risk exposure for our members and to help clean up in the aftermath if your card was affected. Most times, your card is not directly compromised but is “potentially” compromised due to being used at one of the retailers or restaurants and to play it safe, we are notified of the potential compromise and then we take the necessary steps to limit our risk by blocking that card and issuing a new one. The process is inconvenient to say the least but the safest play for you the member and Quest as the card provider. If you recall, I listed a few helpful hints last month on how to protect yourself online, this month I would like to offer a few helpful hints if you are notified or are worried you could be affected. As always, we are here to serve so if you have any questions, comments or concerns, just give us a call and any one of our Member Service staff can help explain and resolve the issues.


  • If you are contacted by our card services, they will know your card number and will offer to block your card. If a caller ever asks that you confirm your social security number, card number, etc….THAT IS NOT QUEST. We have your information, our card processor has your information and we will NOT ask you to tell us anything.
  • If your card is potentially compromised, we suggest you agree to have the card blocked immediately or if you are travelling, that you defer until you are able to access your money by a different source than the card in question. We never want to leave any one stranded.
  • Once your card has been blocked, simply call in to any of our branch locations and we will kick start the re-issue process on your behalf and get you a new card ASAP
  • If it is after hours and you believe you have fraud on your card or are simply worried that someone may have compromised your card, visit our website (direct URL below) and do not hesitate to call our card services department and they can tell you recent transactions and assist with a card block.
  • In the event that you lose your card or misplace a wallet, simply call and request a card block and then if you find the card, we can always remove the block. Better safe than sorry.
In closing, I hope you enjoy the changing of the seasons, take a moment to enjoy the fall splendor and spend some time with family and friends! I welcome any comments, suggestions or questions from our members. I can be reached by calling the Main Office or via email at Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities! Matt Jennings Chief Executive Officer
From the CEO – 10/2014 posted on October 17th, 2014 by in From the CEO, News | Permalink

Call for Candidates

Calling all candidates

The Quest Federal Credit Union will hold its Annual Meeting on March 21, 2015 at the Plaza Inn in Mt. Victory at 9:00 am. Any eligible voting member interested in petitioning for inclusion on the 2015 Ballot for Board of Directors or Credit Committee may request a petition packet in writing by contacting the Nominating Committee Chair in writing, no later than November 14, 2014.  All petition packets must be returned in its entirety to the Nominating Committee Chair no later than December 26, 2014. Quest Federal Credit Union Attn: Nominating Committee Chair 12837 St Rt 68 S. Kenton OH 43326 ADDENDUM: Let this addendum serve as notice that per the bylaws of the Quest Federal Credit Union, if there is only one nomination for each board position opening and no candidate by petition, it will be determined that there is no contest by the Nominating and Supervisory Committee and no ballot will be mailed. Thank you, Quest Federal Credit Union
Call for Candidates posted on October 8th, 2014 by in News | Permalink

Data Breach and Compromised Cards


***** UPDATE October 3, 2014 *****
For members that experience difficulties with debit and credit card transactions after the close of business on Friday (10/03/2014) and over the weekend, please use the following contact numbers:
  • Debit/ATM Cards: 1-888-918-7852
  • Visa Credit Cards: 1-800-453-4270
In the event that fraudulent activities are identified by the processing companies, a block may be placed on the card and all transactions will be suspended. Please use the above numbers to contact the processing companies to determine card status. Thank you.
For immediate release — October 2, 2014 We have received notices from our debit and credit card processors regarding at-risk/compromised cards associated with the recent Home Depot Data Breach. Many cards have been compromised in this breach and we are taking steps to close these cards and reduce the risk for fraudulent activities on the identified accounts. We will be reissuing cards to replace the compromised/closed cards. Due the large scope of the Home Depot breach, we’ve been advised that it may take a little longer than normal for the replacement debit cards to arrive in the mail. PINS will be mailed separately, and should be delivered 2-3 days after the plastic card. If you have been impacted by the breach you may have already been contacted by phone by the processing companies. Quest is also notifying all card holders with at risk/compromised cards directly by telephone, to minimize any inconvenience and confusion. We will continue to monitor at-risk/compromised cards for fraud. You should review the activity of your account frequently and report any suspicious activity to us immediately. If you have any questions you may contact the credit union at 419-674-4998 (or toll-free at 1-800-333-9571). These data breach incidents are frustrating for Quest members and Quest Staff/Management alike. The time and expense to reissue cards is considerable but we think it is imperative to make sure your transactions are secure. Quest Federal Credit Union has begun the process of enhancing our card programs with EMV chip enabled cards. EMV chip technology should reduce this type of massive data theft considerably. Please watch your Quest statements, newsletters, and social media for more information on EMV chip cards in 2015. As always, we urge you to be diligent in protecting your personal information. Remember, Quest Federal Credit Union will never ask you to enter or say your card number by email, text or phone. We may call to validate charges for security purposes, however you will not be asked for your card number or for your security code, so you should never give that information out in a contact not initiated by you. There is no need to take any immediate action regarding your Quest Federal Credit Union credit or debit card unless you hear from us or our processing companies – you may continue to use your cards. However, if your card is identified to us as part of the breach, we will contact you regarding the replacement of your card. It is extremely important for you to monitor your account activity very closely.  If you use It’s Me 247 online, mobile and/or text banking, please log in frequently to review your account activity, and report any unusual or unexplained transactions to us immediately.  We recommend that you take advantage of the “Alert” capabilities of It’s Me 247 and subscribe today.  Simply log in and go to Info Center, then click on eAlert Subscriptions.  These automated alerts can give you a “heads up” notice of a low account balance or large withdrawal.  If you do not use our electronic services, please be sure to monitor all of your account statements promptly and thoroughly, and report any discrepancies to us immediately. Your security is very important to us, and we will take all steps necessary to ensure your account and personal information is protected.  If you need assistance please call us at 419-674-4998 or toll-free at 1-800-333-9571.  
Data Breach and Compromised Cards posted on October 2nd, 2014 by in News | Permalink