Press Release – From Matt Jennings, CEO


For immediate release

November 24, 2015

Kenton, Ohio — The Quest Federal Credit Union staff members and board of directors would like to extend our deepest appreciation to the City of Kenton Police Department, the Hardin County Sherriff’s Department and the Lima office of the Federal Bureau of Investigation for their rapid response to our call for assistance. Matt Jennings, CEO of Quest commented “We deeply appreciate the quick response time of all local law enforcement agencies in our moment of need. We cannot express enough how quick and professional the response was on our behalf from the Kenton PD and Sheriff’s Department. It makes us feel very secure in knowing that our local law professionals are ready to help all of our community at a moment’s notice. The Quest family would also like to say thank you to the community for the offers of help and support. It is a testament to the community that we live in that there was genuine concern for the safety of our employees. We are happy to report that although shaken by the incident, all staff members involved handled themselves with incredible professionalism in the face of adversity and everyone is safe, secure and unharmed. The annual training provided by our Security Officer in conjunction with local law enforcement worked near flawlessly and though you never wish to find yourself in this situation, it is best to be prepared and able to insure the safety of all involved.” Jennings continued “Due to the nature of the ongoing investigation, we are not at liberty to discuss or disclose any details of the incident and we will refer all questions to the Kenton Police Department. If any one does have information they feel may be helpful, please feel free to pass that along to the Kenton Police Department or the Hardin Sheriff’s Department.”

Quest will reopen our Jacob Parrott location on Wednesday, November 25th with normal business hours.


Press Release – From Matt Jennings, CEO posted on November 24th, 2015 by in From the CEO, News | Permalink

Jacob Parrott Office Update

Important Update

Quest Federal Credit Union would like to inform the public that the Jacob Parrott Branch office is temporarily closed due to a robbery. The incident is under investigation by local law enforcement and the FBI. The branch will remain closed until further notice.

All staff and members present are safe and the branch is secure. Any community members with information, please contact the Hardin County Sherriff’s office at 419-673-1268. Thank you for your concern.

** UPDATE **

The Hardin County Sheriff’s Office will be posting official images in a short period of time. Please follow their page for updates and sharing.

Also, no member data was compromised.

Jacob Parrott Office Update posted on November 24th, 2015 by in News | Permalink

From the CEO – November 2015

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on our financial progress for the year and to highlight several initiatives that we will be focused on in the coming months. 2015 is shaping up to finish strong with very favorable growth in the areas of membership, loans, deposits and net income. Our net worth is very strong at 10.0% with Return on Assets (ROA) coming in at 1.02% annualized. Through solid planning, strong budgeting and continual monitoring by management and the directors, Quest continues to outperform our forecasts, building a steadily increasing balance sheet that benefits all of our Member Owners. Check back in shortly after the New Year and I will be sure to update you on our year end results and I encourage all of our Owners to attend our Annual Meeting to receive a copy of our annual report and hear the details of our, YOUR success.

By now I am sure that you have noticed our new and improved website and I hope you are enjoying the results of the many months of planning and work that went into the development of the site. Quest prides itself on being a market leader of e-Services and our website is no exception. Although, most changes comes with a bump or two in the road, this website reboot was as smooth as we imagined it would go. Brian Sprang, our CIO put countless hours into design, flow and feel of the site not to mention the time editing and making the site whole prior to launch. Again, I hope you are enjoying the new site and navigating without too much issue. Thanks to Brian for a job well done!

Speaking of e-Services, watch for a few changes coming to our online bill pay product in the future. We will be sure to give our Owners advance notice of any sweeping changes but as is necessary from time to time, technology changes and so will our products and services, online banking is no exception. I am confident that you will learn the updated version with relative speed and will thoroughly enjoy the enhancements that you will see coming in the 1st quarter of 2016.

In closing, I hope you and your families have a very Safe & Happy Holiday Season and a prosperous New Year. I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – November 2015 posted on November 20th, 2015 by in From the CEO, News | Permalink

2015 Holiday Skip-A-Pay

SkipAPayHoliday2014 Quest Federal Credit Union is pleased to announce to our membership that from November 1, 2015 through December 31, 2015, the Skip-A-Pay option is available!


With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans
* Real estate loans, HELOC, AG*Quest loans, and unsecured lines of credit (VISA credit card) accounts are not eligible for Skip-A-Pay.

Common Questions:

Will the payment I’m skipping extend my loan term?
  • Yes, the maturity date of your loan will be extended by one month.
Will the loan continue to accrue interest for the month I skipped?
  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.
Are there fees associated with the Skip-A-Pay program?
  • Yes, a $20 fee will be charged for each loan payment that is skipped.
When can I skip a payment?
  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.
Can I skip a payment during the Back-to-School and Holiday Skip-A-Pay windows?
  • No, members are only permitted to skip 1 payment annually for each loan held by a member.
Is the Skip-A-Pay program effective forever?
  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.
Will my automatic transfers (AFT or ACH) be stopped for this month?
  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.
2015 Holiday Skip-A-Pay posted on November 1st, 2015 by in Holiday 2015, News, Rotating | Permalink