Fraud Alert! AEP Phone Calls

Quest Federal Credit Union would like to alert our member/owners that there is a phone scam currently going on.

We were alerted by other member/owners that phone calls have been received in which the caller falsely identifies themselves as an employee of AEP (American Electic Power). The caller says that the member/owner has not paid their electric bill and requests immediate information, potentially including personal and financial information. American Electric Power has been contacted and a representative has stated that this is a scam and that AEP does not make phone calls of this nature regarding past due accounts.

Never provide information via phone or email to suspicious requests for personal information (or PI). Instead, hang up, make a note of the date, time, and content of the phone call and let us know about the call or email so we can monitor and alert other member/owners!

Quest member/owners are encouraged to hang up and disregard the phone calls, should you receive them. Additionally, report these calls to local law enforcement and/or Quest Federal Credit Union if you have accidentally provided personal or financial information to the caller.

Additional Information

Helpful info: Quest FCU Fraud Prevention Info

Tax Identity Theft Awareness

The NCUA (National Credit Union Administration) has updated online resources to help prevent and report identity theft that might occur using threats from criminals supposedly from the Internal Revenue Service.

The online resources page, found here: https://www.mycreditunion.gov/fraud-prevention-center has been updated to assist the public in the prevention and reporting of identity theft. ID theft at this time of year is rampant and Quest Federal Credit Union strongly encourages our members to review this helpful resource and protect themselves from identity theft.

Read more here:NCUA Announcement

Criminals, cyber and “old fashioned”, will attempt to deceive the public into divulging personal and confidential information by using fake contact information and identifying themselves as employees of the IRS.

Never provide information via phone or email to suspicious requests for personal information (or PI). Instead, hang up, make a note of the date, time, and content of the phone call and let us know about the call or email so we can monitor and alert other member/owners!

As always, members who are concerned that they have been the target of this fraudulent activity are encouraged to contact the IRS, local authorities, and/or the credit union to report the incident(s).

Additional Information

Helpful info: Quest FCU Fraud Prevention Info