Member Assistance Program

Member Assistance Program

ASSISTANCE MAY BE AVAILABLE FOR MEMBERS OF QUEST FCU IMPACTED BY THE CURRENT GOVERNMENT SHUTDOWN.

As a member/owned financial cooperative, Quest FCU is committed to the credit union philosophy of “people helping people”, especially during times of hardship due to extreme circumstances. Quest FCU may be able to assist federal government employees during the current government shutdown.

If you are a federal employee and are experiencing an interruption to your income or are in need of emergency funds due to the shutdown, please feel free to contact Quest as services may be available to help you with your financial needs. We may have options to assist you with your current Quest FCU loan payments and we can provide you with access to personal loans that may allow for deferred payment or other interest saving options to provide financial support.

To access these options:

  • Contact Quest FCU at 800-333-9571 and ask to speak to a loan officer. Refer to this message or to your current situation as a federal employee.
  • Stop by any of our 5 branch locations and ask to speak to a loan officer.
  • Email us at contactus@questfcu.com and we will have a member of our lending team contact you at your convenience.

Quest FCU understands that everyone’s needs are different during this difficult time and this is not something that you can budget for. We are here to support you during this unexpected situation.

(For participation in this offer of assistance, please be ready to present necessary documentation citing employment, income verification, or other supporting documentation. Thank you for your understanding.)

Member Assistance Program posted on January 17th, 2019 by in News | Permalink

Quarterly Newsletter – January 2019

Discovery has landed!

The newest edition of Discovery, Quest Federal Credit Union’s quarterly newsletter is now available.

Click here to read Discovery!

Please note: The date for the annual meeting has been changed to April 6, 2019. Discovery Newsletter was updated to reflect the new date. Thank you.,

Thank you!

Quarterly Newsletter – January 2019 posted on January 4th, 2019 by in Newsletter | Permalink

2019 Annual Meeting

AnnualMeetingNotice2019

Join us for the 2019 Quest Federal Credit Union Annual Meeting on April 6, 2019!

All member/owners are invited to attend our 50th Annual Meeting. The meeting will be held at the Hardin County Fairgrounds Community Building. Breakfast will be served at 9:00am with the meeting to follow.

Tickets are $0.50 per member attending, or $5.00 for each non-member attending. Tickets can be purchased in advance and include breakfast (provided by The Plaza Inn Restaurant, please purchase by April 1, 2019. Tickets may not be available at the door.

Please join us as we review the achievements of 2018 and discuss the future of Quest Federal Credit Union, as well as celebrate the past 50 years of service to our member/owners and communities!

Review the biographies¬†for Quest’s 2019 Board of Directors nominees.

Explore the Possibilities!

2019 Annual Meeting posted on January 3rd, 2019 by in News | Permalink

From the CEO – January 2019

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

2019 marks a special date in our history as this will be our 50th year serving our member/owners and the communities we call home. The Kenton Rockwell Standard Federal Credit Union was founded in 1969 and since that time has grown to serve 3 counties and 14,000 members with $118m in assets. During our first 50 years we have changed our name to encompass Hardin County and following our merger with the Logan Community FCU, we became Quest Federal Credit Union. Our name and trademarked compass logo has become a staple in our communities, is recognizable all across our great state and epitomizes our desire to continually search for the best products and services we can offer to our member/owners.

Save the date of March 16th for our 50th Annual Meeting where we will kick off our anniversary celebration. Throughout the year we will offer specials in honor of our 50th that will provide a reward and a thank you to all of our member/owners for your continued patronage. We are excited and I am confident you will be as well.

A quick update on our 2018 financials. As we round out the 4th quarter, we are proud to announce that we have surpassed and sustained $118m in assets, we have 11% loan growth and 7% share growth for the year and our ROA or return on assets is set to hit our goal of 0.80%. Delinquency remains low for our peer group finishing at 1.10% and our member/owner growth is at 3.50%. This marks another great year for Quest with clean and concise audit and exam results and also marks our 54th consecutive period with a Bauer 5 Star Rating. Our strong financial performance is a testament to the vision of our Board, the diligence of our management team, the efficient work of our Staff and the loyalty of our member/owners.

As we embark on a new year, the Board and Staff of Quest want to wish our member/owners health, happiness and all the best in 2019. We look forward to celebrating with you as we progress through our 50th year!

In closing, I welcome any comments, suggestions or questions from our member-owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – January 2019 posted on January 2nd, 2019 by in From the CEO | Permalink