Quest Federal Credit Union works every day to ensure that all member/owners benefit from the highest quality financial services available. As such, Quest has begun working on a debit & credit card conversion project that will see Quest switch card processing companies and switch credit & debit card providers from VISA to Mastercard.
Update 07/08/2019 – 📢📢 Member/Owners Please Note 📢📢
Today, Monday, July 8, 2019, you may begin activating your new Mastercard Debit & Credit Cards. Cards can be activated from your home phone for best results. At activation time, you will be able to set your new PIN as well.
If you experience any difficulties, please contact Quest Federal Credit Union at 833-307-4199 (please note, this is not the card activation number). Please be patient as we may experience high call volumes. Thank you.
*** MOBILE WALLET ***
Please note, at present, these new cards CANNOT be added to Apple/Android/Samsung Pay or mobile wallet solutions at this time. They will be active for those services as soon as possible, but we had to convert first, then we must test with the services, then we will be allowed to have you add these cards to mobile wallet solutions. We will notify you here and elsewhere when this is available.
*** SECURLOCK EQUIP/CARD CONTROLS ***
For member/owners who were using the SecurLock Equip card control app on your phone, this is another option that will be available after the initial phase of card conversion is complete. We will notify members when this is available. The new version of the app will be very similar, just a different app name to find in your app store, for Apple & Android.
THANK YOU once again for your patience and understanding as we work through this process.
Update 06/28/2019 – 📢📢 Member/Owners Please Note 📢📢 As we approach our credit/debit card conversion date of July 8,2019, you may begin receiving new credit and debit cards in the mail.
- These new cards are not active!
- They will not be active until until July 8, 2019.
- Do not call to activate until July 8, 2019.
- Do not destroy your current VISA cards!
Update 06/13/2019 – ScoreCard Rewards point expiration on 9/8/2019. With the conversion from our current VISA card to the new MasterCard, we will be changing our card rewards platform as well. For all members, using a Quest FCU debit or credit card, you earn points related to purchases. You can login/register to use these points on valuable merchandise, travel rewards, gift cards, discounts at the gas pump, and more.
On September 8, 2019, these points will expire. We highly recommend that you login/register with ScoreCard Rewards and redeem your points. If you have questions, please feel free to contact a branch to discuss. This is a free program for all members with debit and credit cards.
Update 06/12/2019 – Following the successful and completed upgrade of our ATM at the Upper Sandusky branch, we will be continuing our ATM upgrade process. Please plan accordingly, the following schedule of ATM upgrades will be taking place on the dates noted. Generally speaking, the ATM upgrade process will require the ATM to be out of service during business hours on the dates noted.
- 06/24/2019 – Jacob Parrott Branch (101 Jacob Parrott Blvd, Kenton, OH)
- 06/25/2019 – Bellefontaine Branch (900 E Sandusky Ave, Bellefontaine, OH)
- 06/26/2019 – Ada Branch (232 N Main St, Ada, OH)
- 06/27/2019 – Main Branch (12837 US Highway 68, Kenton, OH)
Update 06/05/2019 – As stated previously, ATM conversion work began 06/04/19 on the Upper Sandusky Branch ATM. We have upgraded the terminal and are awaiting some additional configuration changes to ensure full functionality. We apologize for the inconvenience but appreciate your understanding while we work to upgrade our fleet of terminals.
Why are we doing this?
Good question! We are switching card processors and card providers to ensure that our members have the best possible experience when using Quest as their primary financial institution. Our current provider did not meet our high standards due to several lapses in service. That is not fair to our membership.
What can you expect?
Also, a good question! We have been working on this conversion process for months now behind-the-scenes. Now we are approaching several key dates and timelines. Soon you’ll be receiving multiple communications in the mail as well as via email to help you understand what changes are coming. You will also be receiving new credit & debit cards in the mail. On July 8, 2019, we will be making the official switch from our current processor to our new processor.
What do you need to do now?
Not much really. Just be ready and take a look at our communications over the next couple months and you should be well informed. Here are a few things you could do to help ensure a smooth transition.
- Update your contact information – Moved recently? New email address? New phone number?
- Follow us on Facebook – We will be providing updates and up-to-the-minute news once we get going on this project.
- Bookmark this website (questfcu.com), for regular updates and news!
We will be doing everything possible to see that this goes smoothly. Thank you for your understanding as we navigate this transition on your behalf for a better member experience.