Card Conversion Project

Card Conversion Project

Important Information!

Quest Federal Credit Union works every day to ensure that all member/owners benefit from the highest quality financial services available. As such, Quest has begun working on a debit & credit card conversion project that will see Quest switch card processing companies and switch credit & debit card providers from VISA to Mastercard.

Why are we doing this?
Good question! We are switching card processors and card providers to ensure that our members have the best possible experience when using Quest as their primary financial institution. Our current provider did not meet our high standards due to several lapses in service. That is not fair to our membership.

What can you expect?
Also, a good question! We have been working on this conversion process for months now behind-the-scenes. Now we are approaching several key dates and timelines. Soon you’ll be receiving multiple communications in the mail as well as via email to help you understand what changes are coming. You will also be receiving new credit & debit cards in the mail. On July 8, 2019, we will be making the official switch from our current processor to our new processor.

What do you need to do now?
Not much really. Just be ready and take a look at our communications over the next couple months and you should be well informed. Here are a few things you could do to help ensure a smooth transition.

  • Update your contact information – Moved recently? New email address? New phone number?
  • Follow us on Facebook – We will be providing updates and up-to-the-minute news once we get going on this project.
  • Bookmark this website (, for regular updates and news!

We will be doing everything possible to see that this goes smoothly. Thank you for your understanding as we navigate this transition on your behalf for a better member experience.

Card Conversion Project posted on May 20th, 2019 by in News | Permalink

Logan Co. Teacher Awards

Logan County Teacher of the Year Awards

Bellefontaine, OH — May 10, 2019 — Quest Federal Credit Union recently held a teacher appreciation and awards luncheon. The awards luncheon was previously organized by the Rotary Club of Bellefontaine. This year’s event, sponsored by Quest FCU, recognized teachers in Logan County.

Award nominations were received online from the community and evaluated by the Supervisory Committee of Quest Federal Credit Union. Awards were based on student, teacher, and peer feedback. The following winners were selected from over 115 nominations.

  • Ryan Gilbert, Hi-Point Career Center
  • Christina Mann, Riverside Local Schools
  • Spencer Reames, Benjamin Logan Schools
  • Doug Reprogle, Indian Lake Local Schools
  • Tara Gastineau, Bellefontaine City Schools

Quest Federal Credit Union would like to thank these award winners, as well as those nominated, for being excellent leaders in the education of the students of Logan County. Quest is proud to support the education of the children in the communities served by Quest FCU. Thank you for being a positive influence in the lives of the students you teach every day. We look forward to making this program an annual event and would also like to expand the awards to include those teaching in Hardin and Wyandot Counties.

award winners photo

Award winners, left to right, Ryan Gilbert (Hi-Point Career Center), Christina Mann (Riverside Local Schools), Spencer Reames (Benjamin Logan Schools), Doug Reprogle (Indian Lake Local Schools), Tara Gastineau (Bellefontaine City Schools)

Logan Co. Teacher Awards posted on May 13th, 2019 by in News | Permalink

Board and Committee Updates 2019

Board and Committee Changes

April 30, 2019 – Quest Federal Credit Union announces the following changes to the board of directors and credit committee.

Following the retirement of Terry Minter from the Board of Directors, Camella “Cam” Hemmerly has been appointed to serve the remainder of Terry Minter’s term, expiring in 2022. The Board of Directors unanimously approved the appointment.

Following the appointment of Cam Hemmerly to the Board of Directors, Travis King was appointed from the Board Development Committee (non-voting) to the Credit Committee to serve the remainder of Cam Hemmerly’s term, expiring in 2022. The Board of Directors unanimously approved the appointment.

Quest Federal Credit Union would again like to thank Terry Minter for his many years of service and welcome Cam to the Board of Directors and Travis to the Credit Committee.

Board and Committee Updates 2019 posted on May 1st, 2019 by in News | Permalink