From the CEO – May 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

As you are aware, the COVID-19 pandemic has caused many changes to our daily lives. I am happy to update this article from March with the announcement that as of Wednesday, May 27th Quest has reopened our lobbies to our membership. We will allow members to enter the lobby and you may wear masks at your discretion. As you can imagine, this is never allowed under normal circumstances, for obvious security reasons, but for the safety of our members and our staff, we feel we can make this concession for a period of time to protect all involved. Please note that if you wear your mask into the lobby, we will ask you to remove hats, hoods and sunglasses so we can more easily identify you. During your transaction, we ask that you show us your full face or provide photo identification. Due to State guidelines, we can only permit a defined number of members in the lobby at any one time based on a square footage calculation. Each office is different so we ask for your patience and will thank you in advance as we permit members in and out of the office and uphold the expectation of social distancing.

Our drive thru remains full service for the time being so if our members are most comfortable doing business without entering the lobby. ATM’s will be maintained, fully stocked and available 24/7 at our branch locations and you can visit our website to see other offsite ATM locations. Our online banking and mobile app are always available and easy to use. If you need help or instruction on either digital service, do not hesitate to call and ask and we will be glad to help. The loan department will remain open and the loan staff is available to speak with you over the phone regarding your lending and payment needs. We will be accepting loan appointments but we ask that you call ahead to set a time to come in, again to help with the foot traffic flow in our lobbies. Thankfully, we launched e-signature for our loans several years ago and will maintain the ability to deliver loan documents and funding to our member/owners. Debit and Credit cards are of course a great option for your spending needs. Again, we thank you in advance for your cooperation during these unusual and difficult times.

On the financial side, 2020 continues to be above expectations and our financial performance remains strong. We are currently holding $135m in assets, loans are on pace to surpass 10% growth for the year, membership growth is very strong and delinquency is holding steady at 0.83% which is at or below peer average. Quest remains strong and confident in our financial performance year to date and most recently, received notification that our Bauer 5 Star rating was renewed for another quarter. This marks 59 consecutive quarters with the highest ranking that Bauer awards. Let me be the first to say congratulations and thank you to our member/owners for making this incredibly strong rating possible!

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best as our doors and our broader economy begin to reopen. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – May 2020 posted on May 28th, 2020 by in From the CEO | Permalink

Safe. Smart. Open.

QUEST FCU LOBBIES OPEN!

Safe.Smart.Open.

Quest Federal Credit Union executive management team members and our board of directors are pleased to announce that Quest FCU lobbies will again be open to service our member/owners banking needs.

IN-BRANCH SERVICES RESUME: May 27, 2020

As we open our lobbies to member/owner business on May 27, 2020 at 8:00am, we would like to remind our members that their health and safety, as well as the health and safety of our staff members is our utmost concern. As with many business operations, changes have taken place and this will be our new way of providing service. We will be following the social distancing guidelines and continue to work with our staff and members to ensure we are “Safe. Smart. Open.” for the foreseeable future.

CONTACTLESS BUSINESS

For our most vulnerable and at-risk member/owners, our drive thru services remain open and available to our members with FULL SERVICE options, to provide the most efficient and protective business options. We welcome you to continue using the drive thru. Additionally, our online banking and mobile banking solutions are continuously available for members.

IN-LOBBY BUSINESS

The following steps have been taken to ensure the health and safety of our members and staff:

  • Lobbies have been marked for safe distance and occupancy will be limited to ensure that members are not put into positions of crowding.
  • Protective shields are available at all teller stations and will help to minimize contact.
  • Masks are not required to enter, but members who wish to wear a mask may do so. Members should be ready to present proper identification or temporarily remove the mask for identification purposes.
  • Additionally, should a member wear a mask, we may respectfully request that hats, hoods, sunglasses, and other coverings be removed to ensure proper identification and safety.
  • Hand sanitizer stations are present in all branch lobbies.
  • Appointments can be made for loan services, please contact your branch for appointment options.
  • Branch staff will be cleaning, sanitizing, and working diligently to stop the spread of COVID-19.

Thank you for your patience as we work through these new business practices. We are excited to welcome our member/owners back to our branches, we ask for your understanding and work with us to provide service beyond expectation.


Matthew Jennings, CEO
Quest Federal Credit Union

Safe. Smart. Open. posted on May 27th, 2020 by in News | Permalink