IDProtect Enhanced Service
Important Fee & Benefits Notice
IMPORTANT CHANGES TO IDProtect® SERVICE (Effective Date: 8/3/2026)
IDProtect identity theft protection service is being enhanced with valuable new benefits. Please review the important information below regarding these improvements and associated fee changes.
NEW MONTHLY FEE
| Your Account Type | Current Fee | New Fee 9/1/2026 |
|---|---|---|
| Monthly Paying Members | $4.00 per month | $5.00 per month |
| Loan Product Holders | FREE (Complimnetary) | FREE (While loan is active) |
| After Loan Payoff | $4.00 per month | $5.00 per month (auto-continues unless you cancel) |
SIX POWERFUL NEW BENEFITS ADDED TO YOUR SERVICE
In addition to all your existing identity theft protection, you now receive:
| New Benefit | Description |
|---|---|
| Cyber Recovery | Access to dedicated cyber advocate to assist with cyber issues such as ransomware, extortion, cyberbullying, phishing, virus or malicious software removal, social media cleanup and data restoration and more. |
| Credit Score Simulator | Interactive tool to see how financial decisions impact your credit score before you make them |
| Dark Web Monitoring | Continuous scanning of dark web sites for your personal information with instant alerts |
| Cellular Telephone Protection | Up to $400 of replacement or repair costs if cell phone stolen or damaged; up to two claims per benefits program enrollee per twelve-month period; $50 deductible’ covers up to four phones listed on the cellular telephone bill. (Cellular telephone bill must be paid through a Quest FCU account.) |
| Roadside Assistance | 24-hour emergency roadside assistance services |
| Telehealth Plan | Access to telemedicine and teletherapy services provided by board-certified physicians and licensed mental and behavioral health professionals through online health portal, and discounts on prescriptions and lab testing. (cover is available for the Benefits Program Enrollees only) |
YOUR COMPLETE PROTECTION PACKAGE
Identity Theft Protection:
- Up to $10,000 Identity Theft Expense Reimbursement Coverage
- Fully Managed Identity Theft Resolution Services with dedicated fraud specialists
- Daily credit file monitoring and automated alerts of key changes to credit reports
- Identity monitoring of 1,000+ databases and public records
- NEW: Dark Web Monitoring
Credit & Financial Tools:
- Single bureau credit reports and credit score
- NEW: Credit Score Simulator
Technology & Lifestyle Benefits:
- NEW: Cyber Recovery Assistance
- NEW: Cellular Telephone Protection
- NEW: 24/7 Roadside Assistance
- NEW: Telehealth Plan Access
WHAT YOU NEED TO DO
IF YOU CURRENTLY PAY MONTHLY, you may
- CONTINUE ENHANCED SERVICE (No Action Required)
The new fee of $5.00 per month automatically takes effect on 9/1/26. You’ll enjoy all enhanced benefits listed above starting 8/3/26. - CANCEL SERVICE
Contact us by 8/31/26 to cancel and avoid the new fee:- Phone: 1-800-333-9571
- In Person: Visit any Quest Federal Credit Union branch
IF YOU HOLD A LOAN PRODUCT WITH US:
- WHILE LOAN IS ACTIVE
Your IDProtect service remains complimentary (FREE). All new benefits are included at no cost to you. - CANCEL SERVICE
Your enhanced service continues automatically at $5.00 per month unless you choose to cancel.
QUESTIONS OR NEED ASSISTANCE?
Quest Federal Credit Union
Phone: 1-800-333-9571 | Website: https://questfcu.com | Visit any branch location
IDProtect Benefits Center
Phone: 1-877-610-7889 | Hours: M-F, 8:30 AM – 5:00 PM EST
24/7 Emergency Support
Lost/Stolen Cards & Roadside Assistance: 1-877-610-7889
IMPORTANT REMINDERS
- Canceling IDProtect does not affect your membership account, or other credit union services
- Loan holders: Service remains free while loan is active – no action required
- You can cancel anytime with no penalty
- All benefits are available to you, joint account owners, and eligible family members*
Thank you for being a valued member of Quest Federal Credit Union. We’re committed to providing you with comprehensive protection and valuable benefits.
* Eligible Family Members include spouses, persons qualifying as domestic partner, children under 25 years of age, and parent(s) of the account holder who are residents of the same household. Complete terms, conditions, and exclusions available in your IDProtect Benefits Guide. Insurance products are not insured by the NCUA or any Federal Government Agency; not a deposit of or guaranteed by the credit union or any credit union affiliate.