From the CEO – December 2024

From the CEO’s Desk

Hello, my name is Matt Jennings, and I am the Chief Executive Officer of Quest Federal Credit Union, and I hope this letter finds you all well.

Quest is rounding out the year and we are performing quite well. Currently we have ROA of 0.77% year to date, Net Worth stands at 9.22% and our Loans to Shares are very strong at 76.53%. Delinquency is higher than we prefer at 0.92% but with that said, there are a few struggling loans that will return to performing and this number will be less than half of what it is now. Assets ended October at $196.5m, which has been $11m in growth since year end. All in all, Quest is growing, and we are financially strong.

Once our card transition was completed, we began issuing our cash back rewards program on credit cards and reward points on debit cards. Check out your regular shares for the cash back rewards that are posted to your account monthly. We are excited to announce and launch our Quest Tiered Rewards Program that pays you in points for nothing more than using your credit union! You can accumulate points for most all products and services that Quest offers and then use those points for Quest Swag, interest bumps on CD’s, or offsetting costs of card replacement, fee reductions, etc. Check out your points by logging into online banking or by inquiring with the frontline Member Service Representatives at any of our convenient branch locations. You can also check out our new online store for Explorer Tier Rewards point redemptions – go to: https://store.questfcu.com and have a look!

I am very pleased to report that Quest members have responded well to the new Treasurer of State’s Home Buyer Plus Program. The program is designed to encourage savings for a down payment or closing costs on a home. It doesn’t have to be a first home and can be used for any primary residence as long as the member is an Ohio resident age 18 or older and the home to be purchased is located in Ohio. If you haven’t explored this opportunity and if you are planning for a home purchase in the future, please check out the website or feel free to stop at any office and the Member Service Representatives would be happy to answer any questions you may have and facilitate the account opening process.

Check out the Ohio Homebuyer Plus Program details!

If you have not already, please check out our Exploration Podcast series which you can find on our website or by visiting the podcast app on your smart phone and searching Quest Exploration. We have built a robust library covering many topics that you may find of interest or that can be used for self help for such things as online banking, learning how to apply for loans, student loans and much more.

Listen to Exploration!

In closing, thank you for your patronage, and the Board of Directors and Staff would like to wish you all the best. We view Quest as a big family, and we are here to help! Thank you and I welcome any comments, suggestions or questions from our member owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

Matthew Jennings, CEO
Quest Federal Credit Union

From the CEO – December 2024 posted on December 1st, 2024 by questadmin in News | Permalink

Alert – Home Warranty Scam

Quest Federal Credit Union members have reported receiving a letter from “Home Warranty Division” (or similar), requesting a payment by phone to activate or renew Home Warranty coverage. The letter attempts to deceive people into thinking their coverage is expiring and they need to take action right away.

This is a nationwide scam. Please DO NOT respond to this offer.

The letter may list Quest Federal Credit Union, as QUEST FCU, (or other mortgage lenders) in order to deceive homeowners. At the bottom, it may also say “Not affiliated with QUEST FCU”

No action is needed, and we recommend you shred or recycle this letter. if you have further questions, please do not hesitate to contact your local branch of Quest Federal Credit Union, or reach us at 800-333-9571.

Tips to avoid common scans:

Stop. If you receive a phone call, letter, email or other solicitation that you don’t recognize, never give out your account number, social security number, or other sensitive information.
Inspect. Read the small print. Solicitations for services will often make it sound like you owe money, but may disclose “this is not a bill” or “we are not affiliated” with your service provider.
Verify. If the phone call, letter, or email claims to be from a company you work with, such as Quest Federal Credit Union, you should always contact them at phone number or email address that you can verify is legitimate.

Alert – Home Warranty Scam posted on October 29th, 2024 by questadmin in News | Permalink

Holiday Cash Back

This Holiday Season, when you make retail purchases with your Quest FCU Credit Card, earn 2.5% Cash Back for every retail shopping purchase over $1. Earn additional cash back from 11/01/2024 through 12/31/2024.

For cardholders, no additional steps are required, cash back rewards are automatically turned on for you! Simply make retail shopping purchases with your Quest FCU Credit Card and you’ll earn 2.5% cash back!

Don’t have a Quest FCU Credit Card? Apply online today and begin earning cash back with your first purchase! Apply Online Today!

Holiday Cash Back posted on October 22nd, 2024 by questadmin in News | Permalink

Call for Candidates 2024

Calling all candidates

The Quest Federal Credit Union will hold its Annual Meeting on March 15th, 2025 at the Memorial Park Golf Course – Kenton, OH at 9:00 am catered by the Plaza Inn Restaurant. Any eligible voting member interested in petitioning for inclusion on the 2025 Ballot for Board of Directors or Credit Committee may request a petition packet in writing by contacting the Nominating Committee Chair in writing, no later than November 15, 2024. All petition packets must be returned in its entirety to the Nominating Committee Chair no later than December 13, 2024.

Quest Federal Credit Union
Attn: Nominating Committee Chair
12837 US Highway 68
Kenton OH 43326

ADDENDUM – Call For Candidates (Election by Acclamation): Let this addendum serve as notice that per the bylaws of the Quest Federal Credit Union, if there is only one nomination for each board position opening and no candidate by petition, it will be determined that there is no contest by the Nominating and Supervisory Committee and no ballot will be mailed. Thank you, Quest Federal Credit Union

Call for Candidates 2024 posted on September 30th, 2024 by questadmin in News | Permalink

From the CEO – October 2024

From the CEO’s Desk

Hello, my name is Matt Jennings, and I am the Chief Executive Officer of Quest Federal Credit Union, and I hope this letter finds you all well, and enjoying the early fall weather and beautiful change of colors of the trees and crops.

Quest is rounding out the third quarter and we are performing quite well. Currently we have ROA of 0.72% year to date, Net Worth stands at 9.29% and our Loans to Shares are very strong at 78.18%. Delinquency is higher than we prefer at 1.08% but with that said, there are a few struggling loans that will return to performing and this number will be less than half of what it is now. Assets ended August at $191.5m, which is $8m in growth since year end. All in all, Quest is growing, and we are financially strong.

The card transition was a great success. There were a few hiccups but nothing that caused any long term disruption to members and most of those were ATM and card settings that we needed to adjust and tweak. I want to thank the staff for doing an amazing job working through this transition that will carry Quest and our members forward for many years.

I am very pleased to announce that Quest is a participating financial institution in the Treasurer of State’s Home Buyer Plus Program. Originally we were one of the first nine to assist the State of Ohio in launching the program and we are beginning to open accounts for our members. The program is designed to encourage savings for a down payment or closing costs on a home. It doesn’t have to be a first home and can be used for any primary residence as long as the member is an Ohio resident age 18 or older and the home to be purchased is located in Ohio. If you haven’t explored this opportunity and if you are planning for a home purchase in the future, please check out the website or feel free to stop at any office and the Member Service Representatives would be happy to answer any questions you may have and facilitate the account opening process.

Check out the Ohio Homebuyer Plus Program details!

Listen to Exploration!

Matt Jennings, Chief Executive Officer

Matthew Jennings, CEO
Quest Federal Credit Union

From the CEO – October 2024 posted on September 24th, 2024 by questadmin in From the CEO | Permalink

Fall 2024 CD Special

Quest Federal Credit Union is offering a Share Certificate special for a 12-month and 18-month deposits!

Looking to earn a little money with your money? Look no further. Quest Federal Credit Union is offering a CD special beginning 09/01/2024.

Special rates are as follows: 4.25% APY for 12-month deposits or 4.65% APY for 18-month deposits. 12 month CD 4.169% APR/4.25% APY; 18 month CD 4.554% APR/4.65% APY; min. bal. $10,000; No rollovers at maturity, dividends added to certificate monthly. No additional deposits allowed, penalty for early withdrawal. APR = Annual Percent Rate / APY = Annual Percent Yield; Available 9/1/24-9/30/24 (subject to change). Contact Quest FCU for details.

Location:	Main Office	Jacob Parrott Branch	Ada Branch	Bellefontaine Branch	Upper Sandusky Branch	Indian Lake Branch
Address:	12837 US 68 S Kenton, OH 43326	101 Jacob Parrott Blvd Kenton, OH 43326	232 N. Main St. Ada, OH 45810	900 E Sandusky Ave. Bellefontaine, OH 43311	1725 E Wyandot Ave. Upper Sandusky, OH 43351	148 W Main St. Russells Point, OH 43348
Phone:	419-674-4998	419-675-2322	419-634-0031	937-599-1321	419-835-1101	937-810-1018

* APY = Annual Percentage Yield.

Fall 2024 CD Special posted on September 1st, 2024 by questadmin in News | Permalink

PRESS RELEASE: Credit Committee Changes

FOR IMMEDIATE RELEASE:

Kenton, OH — Quest Federal Credit Union is announcing the appointment of Austin Oglesbee and Jennifer Hattery to the organization’s Credit Committee. Mark Light and Travis King both have relocated out of state and have resigned their positions. “Quest would like to thank Travis and Mark for their many years of dedication and volunteerism to our credit union. Both were passionate about assisting our members in achieving their financial goals” stated Matt Jennings, CEO of Quest.

Austin Oglesbee began his training with Quest in 2022 as a Board Intern and has learned several areas of operation of the credit union and was a solid fit for the credit committee based on his education and business background. Austin is a graduate of Upper Scioto Valley school and achieved an associate’s degree from Rhodes State College. For the last 11 years, Austin has worked as the Sales Manager for WIWA which is an industry leader in industrial coatings along with operating the family farm with his father and brother. Austin is married to Brittanie, and they have a 9-year-old son and a 4-year-old daughter.

Jennifer Hattery also began her career with Quest serving as a Board Intern since 2022. Jennifer has experience in many business and professional areas and proved to be a quick study and a strong candidate for the Credit Committee. Jennifer is a graduate of Kenton Senior High School and currently works as the Adult Programming Coordinator for the Mary Lou Johnson Hardin County District Library and also serves as an Assistant with the United Way of Hardin County. Jennifer and her husband Brian reside in Kenton with their four daughters and are active members of the Abundant Life Assembly of God Church among several other area organizations. Jennifer’s passion for her community and giving back is a product of working in the family business of her parents, Tom and Cathy Taylor, who were the former owners of BR Brunson’s Family Restaurant where Jennifer interacted with many customers and organizations in our community.

Sarah Wirbel, President of the Board stated “Quest is pleased to have tremendous volunteer interns that are learning something new all the time and are always open to learning more about the operations of the credit union and the duties of our Board and Committees. Austin and Jennifer have caught on very quickly and are going to do great things for our community and our members serving on our Credit Committee”.

The Credit Committee role is to set and manage the lending and other related policies of the credit union along with reviewing loans and insuring loan quality standards are adhered to by the loan department. A Credit Committee member is an elected position and with the mid-term departure of Light and King, the Board of Directors took the action of appointment to keep the Credit Committee strong and functioning as intended.

For more information about Quest Federal Credit Union, go to https://questfcu.com or find us on Facebook at https://www.facebook.com/Questfederalcu.

###

Austin Oglesbee, Credit Committee
Quest Federal Credit Union

Jennifer Hattery, Credit Committee
Quest Federal Credit Union

PRESS RELEASE: Credit Committee Changes posted on August 28th, 2024 by questadmin in News | Permalink

From the CEO – July 2024

From the CEO’s Desk

Hello, my name is Matt Jennings, and I am the Chief Executive Officer of Quest Federal Credit Union and I hope this letter finds you all well and in good health.

Our thoughts and prayers continue to go out to the entire Indian Lake community for your continued progress in recovering from the recent tornado damage. If you have been affected by the storm and need assistance with short term financing personally or for your business, please reach out to one of the Loan Officers and we would be happy to help. We have two options for emergency funding at a reduced rate and extended term.

Financially speaking, we are nearing the mid-year mark for 2024 and Quest is performing quite well. Currently we have ROA of 0.58%, Net Worth stands at 9.01% and our Loans to Shares is very strong at 76.86%. Delinquency is higher than we prefer at 0.97% but with that said, there are a few struggling loans that will return to performing and this number will be less than half of what it is now. Assets ended May at $192.4m, which is $8m in growth since year end. All in all, Quest is growing, and we are financially strong.

The card transition is mostly complete and we want to thank our member owners for your cooperation during the last several weeks. I believe for most all, the transition was a non-event which is exactly what we were hoping for and thanks to the fantastic execution by our staff, the non-event proved to be the case. There will be several tweaks that we will be making to card settings and ATMs as we find minor fixes that need addressed over the coming days and weeks, but we can confidently say that our card transition was a huge success. We are certain that you will notice improved card services and better card controls, which are now included in Its Me 24/7 online banking. If you need help with the card control settings, do not hesitate to reach out to one of our frontline staff members and they would be happy to assist you.

Listen to Exploration!

Matt Jennings, Chief Executive Officer

Matthew Jennings, CEO
Quest Federal Credit Union

From the CEO – July 2024 posted on June 24th, 2024 by questadmin in From the CEO | Permalink

ScoreCard Points Expiration (2024)

Rewards Points Expire Soon!

Reward yourself! The ScoreCard Rewards point program ended recently. You’re on the clock! You have until 7/31/2024 to redeem your points for valuable merchandise and travel rewards. Visit www.scorecardrewards.com to redeem today!

ScoreCard Points Expiration (2024) posted on May 23rd, 2024 by questadmin in News | Permalink

Tornado Relief Available

Attention Member/Owners – For those who have been impacted by the tornado on 3/14/2024, please note that Quest Federal Credit Union is here to help!

For those who were affected by the tornado and might need financial assistance in the form of a loan, until insurance or other assistance is available, Quest FCU is offering $2500 as a loan at 7.99% APR fixed interest rate for all borrowers (regardless of credit score) for 24-months. Payments will begin 90 days from the date the loan is opened. Applications will be taken online or in person, contact our loan officers today for more details.

Additional Assistance May Be Available

One-time loan payment skips may be available, contact us for more details.
Interest-only payment deferments may also be available, see us for info.

LOAN OPTION AVAILABLE THROUGH 5/31/2024. APR = Annual Percentage Rate

Tornado Relief Available posted on March 25th, 2024 by questadmin in News | Permalink