Summer Skip-A-Pay 2021


Need extra cash for your summer vacation? Need extra cash for back-to-school shopping?

Quest Federal Credit Union is pleased to announce to our membership that from July 01, 2021 through September 30, 2021, the Skip-A-Pay option is available!


With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans

* Real estate loans, HELOC, AG*Quest loans, and unsecured lines of credit (Mastercard credit card) accounts are not eligible for Skip-A-Pay.


Common Questions:

Will the payment I’m skipping extend my loan term?
  • Yes, the maturity date of your loan will be extended by one month.
Will the loan continue to accrue interest for the month I skipped?
  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.
Are there fees associated with the Skip-A-Pay program?
  • Yes, a $35 fee will be charged for each loan payment that is skipped.
When can I skip a payment?
  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.
Is the Skip-A-Pay program effective forever?
  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.
Will my automatic transfers (AFT or ACH) be stopped for this month?
  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.
Summer Skip-A-Pay 2021 posted on July 1st, 2021 by in News | Permalink

Quest Promotion for Richardson


Ada, Ohio – May 20, 2021 – Quest Federal Credit Union is pleased to announce that Kayla Richardson is being promoted to the VP of Branch Operations – Ada. Kayla will assume the duties of office management effective immediately training under the departing VPBO, Patty King. “Kayla started with Quest over 7 years ago and has worked at every level of member service including her most recent position as Call Center Coordinator. I am very pleased to see one of our own move into a high-level management position and it speaks volumes to the hard work Kayla has put in and the culture that we have built at Quest” stated Tammy Sherman, Chief Operations Officer. Matt Jennings, Chief Executive Officer of Quest commented “We are sad to see Patty leave but understand that family and a family business come first. Patty has been a great asset to us and we wish her all the best in this new chapter of her life”.

Quest Federal Credit Union has 5 branch locations in Hardin, Logan and Wyandot counties serving 15,000 members and holding $178m in assets.


Kayla Richardson
Quest Promotion for Richardson posted on May 20th, 2021 by in News | Permalink

From the CEO – April 2021

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

I hope this letter find you enjoying spring weather even though as I write this there is snow on the ground in late April. No worries, its Ohio so I am quite certain that the weather will change multiple times over the next few days. Lobbies are open and we are back to full service in person and through our drive ups. Its great to have members back inside where we can engage far easier than over a phone. Thank you all for your willingness to bear with us through difficult times. We learned a tremendous lesson of how we can still maintain operations even without face-to-face contact and again, we thank you for working through this process. Hopefully, we are back open for good and we can all return to more normal very, very soon.

I have several topics to offer an update on for our members. First, Quest was approached by the Board of the UAP Employees FCU located in the Triumph Thermal plant in Forest, Ohio about a potential merger. I am happy to announce that on April 15th, the members of UAP voted overwhelmingly to become a part of the Quest family. We are working diligently now to merge the member data into our system and hope to have that finalized by mid-May. We look forward to offering our new UAP members the full line of products and services that Quest members have come to expect. Second, we continue to plan for our expansion at Indian Lake. As you know, cost of construction is high and ever increasing but we are working with our general contractor, W. Lewis Construction to manage that cost and make sure that we stay within our designated budget to keep the project on schedule for completion by spring 2022.

Our Board of Directors met on April 20th for their monthly and annual re-organizational meeting. Sarah Wirbel was re-elected as President, Allen Barret as Vice President, Karen Breidenbach as Secretary and Cam Hemmerly as Treasurer. Credit Committee will be chaired by David Sturgeon this year and Randy Buxton will serve as Chair of the Supervisory Committee.

The new year is off to a strong start financially and Q1 showed stronger than normal loan growth, very high deposit growth due to tax season and the third round of stimulus payments and member growth has been exceptional. Please contact any of our branch locations for all your savings, loan or mobile banking needs and I will keep you posted as the year progresses on our financial performance.

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best for a safe, healthy and successful 2021. We view Quest as one big family and we are here to help, so if there is anything that we can do to make your quality of life better, do not hesitate to ask! Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – April 2021 posted on April 27th, 2021 by in From the CEO | Permalink

Spring Loan Special

Summer Special

Quest Federal Credit Union is offering a rate discount of 0.50% OFF on cars, trucks, boats, motorcycles, recreational vehicles, personal watercraft, and more!

For qualified borrowers, Quest is offering our great rates and personal service to help you make this summer a great one! Already have a new car, motorcycle, boat, RV, or other toy loan, bring it to Quest and let us refinance it for you, you’ll still earn the rate discount!

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch Upper Sandusky Branch
Address: 12837 US Highway 68
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
1725 E Wyandot Ave.
Upper Sandusky, OH 43351
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321 419-835-1101
Contact: Krane Stahler
& Emily Heilman
Jessica Shepherd
& Anthony Wack
Jennifer Nelson Chasidy Pond Richard “Rick” Clark

Rate discount for qualified borrowers only. Rate discount on refinanced items does not apply toward loans currently with Quest Federal Credit Union. Rate discount eligible from 4/20/2021 through 6/20/2021.

Spring Loan Special posted on April 20th, 2021 by in News | Permalink



Forest, OH – April 16, 2021 – The members of UAP Employees Federal Credit Union have voted to merge their balance sheet and memberships into Quest Federal Credit Union. A vote was held with a final tabulation taking place on April 15th at the UAW Local 1033 Union Hall. The merger effective date will be April 30th, 2021.

The Board of Directors of UAP FCU approached the Board of Quest in the fall of 2020 about the potential of partnering in a merger to enhance offerings to their members. The Quest Board of Directors welcomed the opportunity to bring the UAP members into the Quest family. Board President Sarah Wirbel stated “We are very happy to have the opportunity to bring the UAP members into our credit union and we look forward to serving their needs as we move forward together”. Quest Federal Credit Union offers a full line of financial products and services including loans of all types, mobile and online banking, instant issue card services and many more. “I believe that the UAP members will see a tremendous benefit by becoming members of Quest. Not only do we offer multiple branch locations across the region but we have a large network of ATM’s and shared branching locations that make banking easy and free just about anywhere you work or travel. Member benefits and keeping the cost of those benefits as low as possible is at the heart of every decision we make and I am pleased that we can now offer those same benefits to our new UAP members” commented Matt Jennings, CEO of Quest.

UAP Employees FCU is located in the Triumph Thermal plant in Forest. Quest Federal Credit Union was founded in 1969 as the Kenton Rockwell Standard Federal Credit Union and from that time has grown to 15,000 members and $175m in assets serving a three county area including Hardin, Logan and Wyandot counties.

Brian Sprang
12837 US Highway 68
Kenton, OH
Ph: 800-333-9571 x1116

PRESS RELEASE: UAP FCU MERGER posted on April 16th, 2021 by in News | Permalink

Public Auction – April 21, 2021


Quest Federal Credit Union is announcing a public auction on April 21, 2021 @ 4:00pm for the following items:

  • 2016 Hyundai Accent- Red, (rebuilt salvage title) Mileage: 70,407
  • 2006 GMC Sierra- Tan, Mileage: 246,141
  • 2006 Pontiac G-6- Grey, Mileage: 206,490
  • 2004 Ford F150 XLT Super Crew 4WD- Black, Mileage: 159,535
  • 2003 Chevrolet Silverado 2500 HD LS 4WD- Green, Mileage: 164,387
  1. Vehicles will be available for viewing on 4/16/2021 at our Main Office, address below
  2. In the event of severe weather, auction will be held indoors
  3. All vehicles sold “as is”, we reserve the right to reject any and all bids

For additional info, contact:

Angela Newland @ 419-675-2442

Matt Jennings @ 419-674-4998

Auction location:

Quest Federal Credit Union
12837 US Highway 68
Kenton, OH 43326

Public Auction – April 21, 2021 posted on April 12th, 2021 by in News | Permalink

May 2021 Fee Changes

Fee Change Notice!

Please be aware that effective May 1, 2021, Quest Federal Credit Union will charge the following fees.

Credit Card Replacement Fees

  • Standard Credit Card Replacement: $7.00 per card
  • Expedited Credit Card Replacement: $25.00 per card

Incoming Wire Fees

  • Incoming Wire Fees: $5.00 per wire

Thank you.

May 2021 Fee Changes posted on April 1st, 2021 by in News | Permalink

2021 Scholarship Program


Quest Federal Credit Union recognizes, rewards, and supports the pursuit of higher education in our community. Quest is making available nine (9) $500 scholarships for those high school students who will be continuing their education following graduation.


  • 3.0 GPA or higher
  • Will attend an 2- or 4-year accredited university, college, or technical school
  • Students in Hardin, Logan, or Wyandot counties are eligible, also if you reside outside these counties, but have a parent or grandparent that is a Quest member you are eligible.
The eligibility requirements have changed from the 2016 program. If you have questions about eligibility, please DO NOT HESITATE to contact us and ask! Contact Us or email us at


  • Your application will be evaluated by the Quest Federal Credit Union Scholarship Committee and you will be notified no later than May 31st, 2021


Mail to:

Quest Federal Credit Union Scholarship Committee
c/o Quest Federal Credit Union
12837 US Highway 68
Kenton, OH 43326

2021 Scholarship Program posted on March 4th, 2021 by in News | Permalink

Safe. Smart. Open.



Quest Federal Credit Union executive management team members and our board of directors are pleased to announce that Quest FCU lobbies will again be open to service our member/owners banking needs.


As we open our lobbies to member/owner business on March 8, 2021 at 8:00am, we would like to remind our members that their health and safety, as well as the health and safety of our staff members is our utmost concern. As with many business operations, changes have taken place and this will be our new way of providing service. We are still following all applicable health board advisories from federal, state, and local agencies. We will be following the social distancing guidelines and continue to work with our staff and members to ensure we are “Safe. Smart. Open.” for the foreseeable future.


For our most vulnerable and at-risk member/owners, our drive thru services remain open and available to our members with FULL SERVICE options, to provide the most efficient and protective business options. We welcome you to continue using the drive thru. Additionally, our online banking and mobile banking solutions are continuously available for members.


The following steps have been taken to ensure the health and safety of our members and staff:

  • Lobbies have been marked for safe distance and occupancy will be limited to ensure that members are not put into positions of crowding.
  • Protective shields are available at all teller stations and will help to minimize contact.
  • Masks are required per state health orders. Members should be ready to present proper identification or temporarily remove the mask for identification purposes.
  • Additionally, while wearing a mask, we may respectfully request that hats, hoods, sunglasses, and other coverings be removed to ensure proper identification and safety.
  • Hand sanitizer stations are present in all branch lobbies.
  • Appointments can be made for loan services, please contact your branch for appointment options.
  • Branch staff will be cleaning, sanitizing, and working diligently to stop the spread of COVID-19.

Thank you for your patience as we work through these new business practices. We are excited to welcome our member/owners back to our branches, we ask for your understanding and work with us to provide service beyond expectation.

Matthew Jennings, CEO
Quest Federal Credit Union

Safe. Smart. Open. posted on March 4th, 2021 by in News | Permalink

2021 Annual Meeting


Annual Meeting Reminder!

On Saturday, March 20, 2021 at 9:00am, Quest Federal Credit Union will be hosting our Annual Meeting virtually. Due to COVID-19 and social distancing guidelines, in-person attendance is restricted. For members who wish to attend virtually, we are offering virtual access through Zoom. Meeting registration information provided below. All member/owners are invited to attend our 2021 Annual Meeting.

Please join us as we review the achievements of 2020 and discuss the future of Quest Federal Credit Union.



Review the biographies for Quest’s 2021 Board of Directors nominees.

Explore the Possibilities!

2021 Annual Meeting posted on February 17th, 2021 by in News | Permalink