Ramge Appointed to Board Seat

Ramge Appointed to Board Seat

FOR IMMEDIATE RELEASE

Kenton, OH – Quest Federal Credit Union announced on November 17th the appointment of Brandon Ramge to their Board of Directors. Brandon attended the The Ohio State University earning an Associate of Arts Degree. At one time Brandon pursued a firefighting career, completed the EMT program, and earned certification in Professional Firefighting I & II. Brandon has served on the Strategic Development Committee of Quest since 2017 and when a vacancy was created by a retirement from the board, Brandon was selected to fill the position. “Brandon has been a tremendous asset to our Strategic Development Committee, learning multiple roles and taking a strong interest in finances over the last several years. We are excited to have him join our Board and look forward to working with him in the future” stated Board President, Sarah Wirbel.

Brandon previously worked in production management positions in the automotive part supply industry and is currently going into his 8th year as owner and operator of a small business that provides cleaning services to bars and restaurants, locally and in surrounding communities. Matt Jennings, CEO of Quest said “the Strategic Development Committee was formed to begin the long term training process that it takes for Board Members to fully understand their role in our operations, to learn the history of Quest and the credit union industry, and our philosophy towards community development as well as credit union growth strategies. Brandon exemplifies the dedication it takes to learn, develop, and grow as a volunteer leader at Quest”. Brandon is a lifelong resident of Kenton and a member of Immaculate Conception Catholic Church. He is married to Amber and they have two children, Cadon and Brylee.

Ramge Appointed to Board Seat posted on November 19th, 2020 by in News | Permalink

From the CEO – November 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

As you are aware, the COVID-19 pandemic has caused many changes to our daily lives and recently, Quest’s Executive Management Team with support of our Board of Directors, made the tough decision to close our lobbies effective Monday, November 16th. The health and safety of our member/owners and staff was at the forefront of our decision making process and Quest is simply doing our part to help slow the upward spike in cases this fall.

As we had to do in the spring, our drive thru’s will remain completely open, we are all available over the phone for all products and services. ATM’s will be maintained, fully stocked and available 24/7 at our branch locations and you can visit our website to see other offsite ATM locations. The loan department will remain open and the loan staff is available to speak with you over the phone regarding your lending and payment needs. Thankfully, we launched e-signature for our loans several years ago and will maintain the ability to deliver loan documents and funding to our member/owners. Debit, Credit and ATM cards are of course a great option for your spending needs and we encourage our member/owners to download our mobile apps for your convenience. If you need assistance with mobile applications or online banking, please give us a call and we will be happy to assist. We thank you for your understanding.

On a brighter note, 2020 continues to be a great year financially. We are currently holding $156m in assets, loans are on pace to surpass 15% growth for the year, membership growth is very strong and delinquency is very good at 0.51% which is at or below peer average. All told, Quest remains strong and confident in our financial performance year to date and most recently, received notification that our Bauer 5 Star rating was renewed for another quarter. This marks 61 consecutive quarters with the highest ranking that Bauer awards. Let me be the first to say congratulations and thank you to our member/owners for making this incredibly strong rating possible!

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best, together we will overcome this pandemic and please do not hesitate to ask one of our amazing staff members if there is something you need or if we can help in any way. We view Quest as one big family and we are here to help. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – November 2020 posted on November 13th, 2020 by in News | Permalink

2020 Holiday Skip a Pay

SkipAPayHoliday2020

It’s back! Quest Federal Credit Union is pleased to announce to our membership that from November 1, 2020 through January 31, 2021, the Skip-A-Pay option is available again for a limited time!

Skip-A-Pay

With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans

* Real estate loans, HELOC, AG*Quest loans, and secured/unsecured lines of credit (including Quest credit card) accounts are not eligible for Skip-A-Pay.

Go to Online Banking Now!

Common Questions:

Will the payment I’m skipping extend my loan term?
  • Yes, the maturity date of your loan will be extended by one month.
Will the loan continue to accrue interest for the month I skipped?
  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.
Are there fees associated with the Skip-A-Pay program?
  • Yes, a $35 fee will be charged for each loan payment that is skipped.
When can I skip a payment?
  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.
Can I skip a payment during the Back-to-School and Holiday Skip-A-Pay windows?
  • No, members are only permitted to skip 1 payment annually for each loan held by a member.
Is the Skip-A-Pay program effective forever?
  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.
Will my automatic transfers (AFT or ACH) be stopped for this month?
  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.
2020 Holiday Skip a Pay posted on November 1st, 2020 by in News | Permalink

2020 Holiday Loan Special

Holiday Loan Banner

Apply online to save $$$! For eligible borrowers, a rate reduction of 0.50% APR is available for Holiday/Christmas Loans applied for online.

Click here to begin!

Instead of using your high-interest credit cards for holiday gifts, why not apply for a low-interest Holiday Loan from Quest?
Loan discount available 11/1/2020 through 12/31/2020. APR = Annual Percentage Rate.

If you’re interested but need more information, contact our loan officers today at any of our 5 locations.

Kenton – Main Branch

12837 State Route 68 Kenton, OH 43326

Ph: 419-674-4998

Kenton – Jacob Parrott Branch

101 Jacob Parrott Blvd. Kenton, OH 43326

Ph: 419-675-2322

Bellefontaine Branch

900 E. Sandusky Ave Bellefontaine, OH 43311

Ph: 937-599-1321

Ada Branch

232 N. Main Street Ada, OH 45810

Ph: 419-634-0031

Upper Sandusky Branch

1725 E Wyandot Ave. Upper Sandusky, OH 43351

Ph: 419-835-1101

2020 Holiday Loan Special posted on November 1st, 2020 by in News | Permalink

From the CEO – October 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

Quest held its Annual Meeting on Saturday, September 19th at the Bellefontaine Regional Airport Hangar Banquet Facility. We had a nice turn out all things considered for the challenges that 2020 has presented in having group meetings. The meeting consisted of our standard business meeting and election of board and credit committee members. Allen Barrett, Jeff Beach and Ron Rogers return to the board of directors and Dave Sturgeon is returning to the credit committee. Our new President, Sarah Wirbel gave remarks to members gathered concerning our financial position and plans for 2020 and beyond. We thank all of our members that made the time to come and listen to our annual report. If you were unable to attend, extra copies of the Annual Report are available at branches and for download here: 2020 Annual Report

Service awards were presented to staff and board members and are as follows; Kelly Rickenbacher and Emily Heilman for 5 years, Angela Newland, Tracy Hollinger, and Jolene Bailey for 10 years, Jenny Musson and Karla Lowe for 15 years, Paige Wallace and Deb Houser for 20 years, Vickie Roszman for 25 years, and Allen Barrett for 30 years. It is always a pleasure to recognize the hard work and dedication of our staff and volunteer board members, congratulations to all and I look forward to working with you for many years to come!

On the financial side, 2020 continues to show strong performance numbers. All things considered, we are growing, loan demand has been strong, net income is tracking on budget for year end and delinquency remains low. Member growth is above average and is a testament to the outstanding service that our new and existing members receive from our member service and lending staff. As we round out the 3rd quarter and head into the home stretch of 2020, I will keep you posted on our performance goals and I am looking forward to another strong finish to our fiscal year.

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best. Stay safe, take care of family, neighbors, friends, and yourselves. Thank you, and I welcome any comments, suggestions, or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – October 2020 posted on October 1st, 2020 by in From the CEO | Permalink

Call for Candidates 2020

Calling all candidates

The Quest Federal Credit Union will hold its Annual Meeting on March 20th, 2021 at the Plaza Inn Family Restaurant – Mt. Victory, OH at 9:00 am. Any eligible voting member interested in petitioning for inclusion on the 2021 Ballot for Board of Directors or Credit Committee may request a petition packet in writing by contacting the Nominating Committee Chair in writing, no later than November 20, 2020.  All petition packets must be returned in its entirety to the Nominating Committee Chair no later than December 18, 2020.
Quest Federal Credit Union
Attn: Nominating Committee Chair
12837 US Highway 68
Kenton OH 43326
ADDENDUM – Call For Candidates (Election by Acclamation): Let this addendum serve as notice that per the bylaws of the Quest Federal Credit Union, if there is only one nomination for each board position opening and no candidate by petition, it will be determined that there is no contest by the Nominating and Supervisory Committee and no ballot will be mailed. Thank you, Quest Federal Credit Union
Call for Candidates 2020 posted on October 1st, 2020 by in News | Permalink

Annual Meeting Recap – 2020

2020 Annual Meeting Recap

On September 19, 2020, Quest Federal Credit Union held the 2020 Annual Meeting at the Bellefontaine Regional Airport Hangar Banquet Room, Bellefontaine, OH.

The Annual Meeting is open to all shareholders of Quest Federal Credit Union and is an opportunity for member/owners to hear from the Board of Directors, Richard “Dick” Wilcox, and Quest CEO, Matthew Jennings; in addition, the Annual Meeting allows membership to hear about the election results for Board of Directors and Credit Committee positions. The Annual Meeting was called to order following breakfast. During the Annual Meeting, outgoing Board President Dick Wilcox gave his remarks about the successes of 2019-2020. Newly elected Board President Sarah spoke about the board development efforts being made by the board to recruit new members and the thought process of passing down historical information from one generation to the next. Wirbel continued with a summary of work that is going to be done at the Bellefontaine office as well as our intention to continue with the design and budgeting of an expansion at Indian Lake. Wirbel thanked all the board members for their service before introducing Matthew Jennings, CEO. Matthew Jennings, CEO, also delivered remarks about the previous years business, goals for 2021, and presented awards to a number of employees & board members. The following employees/board members were presented with Service Awards.

Service Award Recipients

  • Kelly Rickenbacher, Loan Underwriter — 5 years
  • Emily Heilman, Loan Officer — 5 years
  • Angela Newland, VP of Risk Mitigation — 10 years
  • Tracy Hollinger, Member Service Supervisor — 10 years
  • Jolene Bailey, VP of Community Relations — 10 years
  • Jennifer Musson, VP of Branch Operations (Main Branch) — 15 years
  • Karla Lowe, Call Center Coordinator — 15 years
  • Paige Wallace, Chief Financial Officer — 20 years
  • Deb Houser, Loan Underwriter — 20 years
  • Vickie Roszman, Loan Underwriter — 25 years
  • Allen Barrett, Board Member — 30 years

Elected Board and Committee

  • Allen Barrett, Board Member
  • Ron Rogers, Board Member
  • Jeff Beach, Board Member
  • Dave Sturgeon, Credit Committee

Due to COVID-19, the 2020 Annual meeting was postponed from the originally scheduled date in March 2020. Thank you to all the member/owners who were present and congratulations to all Quest staff and board members who received service awards. If you were unable to attend, extra copies of the Annual Report are available at branches and for download here: 2020 Annual Report

Annual Meeting Recap – 2020 posted on September 23rd, 2020 by in News | Permalink

Summer Skip-A-Pay 2020

2017_Summer_Skip_Pay_Vacation_2

Need extra cash for your summer vacation? Need extra cash for back-to-school shopping?

Quest Federal Credit Union is pleased to announce to our membership that from July 01, 2020 through September 30, 2020, the Skip-A-Pay option is available!

Skip-A-Pay

With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans

* Real estate loans, HELOC, AG*Quest loans, and unsecured lines of credit (Mastercard credit card) accounts are not eligible for Skip-A-Pay.

2019_Summer_Skip_Pay_School

Common Questions:

Will the payment I’m skipping extend my loan term?
  • Yes, the maturity date of your loan will be extended by one month.
Will the loan continue to accrue interest for the month I skipped?
  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.
Are there fees associated with the Skip-A-Pay program?
  • Yes, a $35 fee will be charged for each loan payment that is skipped.
When can I skip a payment?
  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.
Is the Skip-A-Pay program effective forever?
  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.
Will my automatic transfers (AFT or ACH) be stopped for this month?
  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.
Summer Skip-A-Pay 2020 posted on July 1st, 2020 by in News | Permalink

Withdraw Funds Policy Change

Policy Change Notice!

Please be aware that effective July 1, 2020, Quest Federal Credit Union will be adjusting the following policy – Your Ability to Withdraw Funds. The policy will change to increase the amount available from checks that are placed on hold. The amount available will increase from $200 to $225, and the first $5,000 will change to $5,225.

Available Funds Policy – Withdrawal Limits Increase: $225 / $5,225 (Effective July 1, 2020)

Thank you.

Withdraw Funds Policy Change posted on July 1st, 2020 by in News | Permalink

From the CEO – Summer 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

We are pleased to announce that our annual meeting of members has been rescheduled for September 19th, 2020. The meeting will be held at the Bellefontaine Airport Corporate Hangar which is a great space for our purposes. We will serve a continental breakfast and for obvious reason practice safe distancing. Seating will be limited but we can accommodate enough to hold our membership that typically attend the meeting. Watch our website and statement notices for more information. Annual Meeting details are available at https://questfcu.com/2020/02/03/2020-annual-meeting/

It has been a challenge to say the least the last several months to hold our normal board meetings. We used Zoom and it was effective but not comfortable because the Board is a really solid, hard working group and the interaction is amazing to watch and like I said, doing it virtually was a challenge. I am very happy to announce that we were able to have an in person Board meeting and were able to conduct our annual election of officers. Sarah Wirbel was tapped to become the next Board President of Quest Federal Credit Union. Sarah will be replacing Richard “Dick” Wilcox who served as President since 2008. The Board and Staff would like to welcome Sarah to her new role. We are all very excited to have Sarah as our President and look forward to many outstanding achievements in her future. Allen Barrett continues to serve as Vice President, James Ramge as Treasurer and Karen Breidenbach as Secretary.

Sarah is a 1996 graduate of Kenton High School and a 1997 Graduate of The State Beauty Academy. Sarah has been a small business owner for 16 years as the owner and operator of Triony Salon. She has served on the Quest board since 2006, developing her experience on the Supervisory, ALM, Nominating and Board Development committees. Sarah is active in her church, serves on the Kenton Educational Foundation Board and several other area organizations. Sarah lives in Kenton with her husband Corey and their three children.

Dick has been an amazing leader of our Board and true mentor and friend over the years. As any great leader does, Dick believed it was best for our organization to hand off the leadership role while still serving the board as a volunteer to provide Sarah and Quest the best opportunity to succeed in the future. When Dick became our President, Quest had two offices in Hardin County and during his tenure we have expanded to serve three counties, offer our members five branch locations and manage $140m in assets. Dick will continue to serve as a Board Member and will also assist me with other committee duties as Quest continues to grow and expand in Hardin, Logan and Wyandot counties. The Board and Staff would like to thank Dick for his tremendous service.

On the financial side, 2020 continues to show strong perform numbers. All things considered, we are still growing, loan demand has been strong, net income is tracking on budget for year end and delinquency remains low.

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Sarah WirbelSarah Wirbel, Board President
Quest Federal Credit Union

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – Summer 2020 posted on June 23rd, 2020 by in From the CEO | Permalink