Quest Honors Past Board President

Quest Honors Past Board President

Quest Federal Credit Union would like to honor and recognize the passing of Norman J. Johnson, former Board President and longtime Board Member. The Board and Staff of Quest Federal Credit Union offer our deepest condolences to the family and thank Norm for his vision, dedication, and many years of service to Quest Federal Credit Union, formerly known as Kenton Rockwell Standard Federal Credit Union.

As a founding member of the credit union, Norm helped to establish the credit union in 1969 with other employees of the Kenton Rockwell plant. The employee-operated credit union grew to become a leading financial institution serving member-owners in Hardin, Logan, and Wyandot Counties. Quest Federal Credit Union would again, like to honor the life and accomplishments of Norman J. Johnson.

Norman J Johnson
Quest Honors Past Board President posted on October 17th, 2019 by in From the CEO | Permalink

Call for Candidates 2019

Calling all candidates

The Quest Federal Credit Union will hold its Annual Meeting on March 21st, 2020 at the Plaza Inn Family Restaurant – Mt. Victory, OH at 9:00 am. Any eligible voting member interested in petitioning for inclusion on the 2020 Ballot for Board of Directors or Credit Committee may request a petition packet in writing by contacting the Nominating Committee Chair in writing, no later than November 16, 2019.  All petition packets must be returned in its entirety to the Nominating Committee Chair no later than December 20, 2019.
Quest Federal Credit Union
Attn: Nominating Committee Chair
12837 US Highway 68
Kenton OH 43326
ADDENDUM – Call For Candidates (Election by Acclamation): Let this addendum serve as notice that per the bylaws of the Quest Federal Credit Union, if there is only one nomination for each board position opening and no candidate by petition, it will be determined that there is no contest by the Nominating and Supervisory Committee and no ballot will be mailed. Thank you, Quest Federal Credit Union
Call for Candidates 2019 posted on September 30th, 2019 by in News | Permalink

September Loan Special

Summer Special

Looking for a new or used vehicle heading into the Fall? Be sure to take advantage of a 0.50% APR rate discount this month at Quest Federal Credit Union.

Already have your dream vehicle? Looking for a better rate or a lower payment? Refinance your vehicle with Quest Federal Credit Union and get the same 0.50% rate discount during the month of September!

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch Upper Sandusky Branch
Address: 12837 US 68 S
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
1725 E Wyandot Ave.
Upper Sandusky, OH 43351
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321 419-835-1101
Contact: Krane Stahler
& Emily Heilman
Jessica Shepherd
& Anthony Wack
Jennifer Nelson Chasidy Pond Richard “Rick” Clark

Rate discount for qualified borrowers only. Rate discount on refinanced items does not apply toward loans currently with Quest Federal Credit Union. Rate discount eligible from 9/1/19 through 9/30/19. APR = Annual Percentage Rate

September Loan Special posted on September 12th, 2019 by in News | Permalink

September CD Special

September CD Special

Quest Federal Credit Union is offering a short-term Certificate of Deposit (CD) special for a 5-month CD earning 1.50% APY*.

If you’re looking to earn some interest quickly, without tying up your savings or other investment dollars for a longer-term certificate of deposit (CD), you could open a new short-term CD with Quest Federal Credit Union during the month of September.

Our short-term CD special of 1.50% APY* is now available, with a term of just 5 months. $10,000 minimum deposit required, new money CDs only. For more information stop by any branch and ask about our short-term CD special.

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch Upper Sandusky Branch
Address: 12837 US 68 S
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
1725 E Wyandot Ave.
Upper Sandusky, OH 43351
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321 419-835-1101

* APY = Annual Percentage Yield. New money CDs only.

September CD Special posted on September 12th, 2019 by in News | Permalink

ScoreCard Rewards Expire

on the clock!

Month of Cancellation

Reward yourself! Your bonus point program ended on 7/8/2019. You’re on the clock! You have until 9/8/19 to redeem your points for valuable merchandise and travel rewards. Visit www.scorecardrewards.com or call 800-854-0790 to redeem today!

ScoreCard Rewards Expire posted on July 10th, 2019 by in News | Permalink

Summer Skip-A-Pay 2019!

2017_Summer_Skip_Pay_Vacation_2

Need extra cash for your summer vacation? Need extra cash for back-to-school shopping?

Quest Federal Credit Union is pleased to announce to our membership that from July 01, 2019 through August 31, 2019, the Skip-A-Pay option is available!

Skip-A-Pay

With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans

* Real estate loans, HELOC, AG*Quest loans, and unsecured lines of credit (Mastercard credit card) accounts are not eligible for Skip-A-Pay.

2019_Summer_Skip_Pay_School

Common Questions:

Will the payment I’m skipping extend my loan term?
  • Yes, the maturity date of your loan will be extended by one month.
Will the loan continue to accrue interest for the month I skipped?
  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.
Are there fees associated with the Skip-A-Pay program?
  • Yes, a $35 fee will be charged for each loan payment that is skipped.
When can I skip a payment?
  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.
Is the Skip-A-Pay program effective forever?
  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.
Will my automatic transfers (AFT or ACH) be stopped for this month?
  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.
Summer Skip-A-Pay 2019! posted on July 1st, 2019 by in News | Permalink

Card Conversion Project

Card Conversion Project

Important Information!

Quest Federal Credit Union works every day to ensure that all member/owners benefit from the highest quality financial services available. As such, Quest has begun working on a debit & credit card conversion project that will see Quest switch card processing companies and switch credit & debit card providers from VISA to Mastercard.

Why are we doing this?
Good question! We are switching card processors and card providers to ensure that our members have the best possible experience when using Quest as their primary financial institution. Our current provider did not meet our high standards due to several lapses in service. That is not fair to our membership.

What can you expect?
Also, a good question! We have been working on this conversion process for months now behind-the-scenes. Now we are approaching several key dates and timelines. Soon you’ll be receiving multiple communications in the mail as well as via email to help you understand what changes are coming. You will also be receiving new credit & debit cards in the mail. On July 8, 2019, we will be making the official switch from our current processor to our new processor.

What do you need to do now?
Not much really. Just be ready and take a look at our communications over the next couple months and you should be well informed. Here are a few things you could do to help ensure a smooth transition.

  • Update your contact information – Moved recently? New email address? New phone number?
  • Follow us on Facebook – We will be providing updates and up-to-the-minute news once we get going on this project.
  • Bookmark this website (questfcu.com), for regular updates and news!

We will be doing everything possible to see that this goes smoothly. Thank you for your understanding as we navigate this transition on your behalf for a better member experience.

Card Conversion Project posted on May 20th, 2019 by in News | Permalink

Logan Co. Teacher Awards

Logan County Teacher of the Year Awards

Bellefontaine, OH — May 10, 2019 — Quest Federal Credit Union recently held a teacher appreciation and awards luncheon. The awards luncheon was previously organized by the Rotary Club of Bellefontaine. This year’s event, sponsored by Quest FCU, recognized teachers in Logan County.

Award nominations were received online from the community and evaluated by the Supervisory Committee of Quest Federal Credit Union. Awards were based on student, teacher, and peer feedback. The following winners were selected from over 115 nominations.

  • Ryan Gilbert, Hi-Point Career Center
  • Christina Mann, Riverside Local Schools
  • Spencer Reames, Benjamin Logan Schools
  • Doug Reprogle, Indian Lake Local Schools
  • Tara Gastineau, Bellefontaine City Schools

Quest Federal Credit Union would like to thank these award winners, as well as those nominated, for being excellent leaders in the education of the students of Logan County. Quest is proud to support the education of the children in the communities served by Quest FCU. Thank you for being a positive influence in the lives of the students you teach every day. We look forward to making this program an annual event and would also like to expand the awards to include those teaching in Hardin and Wyandot Counties.

award winners photo

Award winners, left to right, Ryan Gilbert (Hi-Point Career Center), Christina Mann (Riverside Local Schools), Spencer Reames (Benjamin Logan Schools), Doug Reprogle (Indian Lake Local Schools), Tara Gastineau (Bellefontaine City Schools)

Logan Co. Teacher Awards posted on May 13th, 2019 by in News | Permalink

Board and Committee Updates 2019

Board and Committee Changes

April 30, 2019 – Quest Federal Credit Union announces the following changes to the board of directors and credit committee.

Following the retirement of Terry Minter from the Board of Directors, Camella “Cam” Hemmerly has been appointed to serve the remainder of Terry Minter’s term, expiring in 2022. The Board of Directors unanimously approved the appointment.

Following the appointment of Cam Hemmerly to the Board of Directors, Travis King was appointed from the Board Development Committee (non-voting) to the Credit Committee to serve the remainder of Cam Hemmerly’s term, expiring in 2022. The Board of Directors unanimously approved the appointment.

Quest Federal Credit Union would again like to thank Terry Minter for his many years of service and welcome Cam to the Board of Directors and Travis to the Credit Committee.

Board and Committee Updates 2019 posted on May 1st, 2019 by in News | Permalink

Minter Retires

Minter Announces Retirement

Kenton, Ohio – Terry Minter of Dola, Ohio has recently retired as a Board Member of Quest Federal Credit Union. Terry began his tenure on the credit union board in 1998 and during this time he served as chair of multiple committees including IT, data conversion, budget and asset liability management. Terry always maintained a strong grasp of financial trends and indicators in the world economy that helped the credit union navigate difficult times and provided a historical perspective that has served the credit union well as we have grown to 13,500 member owners and $120 million in assets with 5 branch locations in Hardin, Logan and Wyandot counties.

Terry served his country during the Vietnam War in the United States Navy and retired from Rockwell International. Terry continues to farm with his sons in the Dola area, enjoys fishing trips to Canada and spending time with his family & friends.

The Board of Directors and Staff would like to thank Terry for his 21 years of service to our cooperative financial institution. Terry’s service is true to our motto of “people helping people”.

Terry Minter
Minter Retires posted on April 30th, 2019 by in News | Permalink