COVID-19 Relief Options

Relief Options

During these uncertain times, we want to let our member/owners know that we are here to help. With this in mind, Quest Federal Credit Union is offering financial relief options to those who may be in need.

90daytopay

90-Day No Pay!

If you have a consumer loan at another financial institution, or if you would like to refinance an existing Quest FCU, we are offering cash out options with no payments for 90 days.

Apply Now!

Note: 90-day Payment Deferment Offer: Interest will accrue during 90-day deferment period. First payment must be made beginning in the 4th month, on the due date disclosed in the loan agreement. Certain restrictions apply. Subject to credit approval. Limited time offer. Insured By NCUA.

Here 2 Help

Here To Help!

We’re rolling out a personal loan special of up to $3,000 with a fixed rate of 7.99% APR and max term of 18 months. This loan also qualifies for the 90 days no payments offer.

Apply Now!

Note: $3,000 maximum loan amount. All approved loans will receive fixed rate of 7.99% APR. Monthly payment on $2,000 loan at 7.99% APR for 18-month term would be $118.27. Subject to credit approval. Limited time offer. Insured By NCUA. APR = Annual Percentage Rate.


Hardship Assistance

If you are concerned about the loss of income during the COVID-19 pandemic, Quest Federal Credit Union may be able to help during these uncertain times. Quest FCU has a Hardship Assistance Program available to assist members affected by unexpected life events, including COVID-19 Coronavirus pandemic. Available options for assistance will be discussed upon completion of the request.

COVID-19 Relief Options posted on April 6th, 2020 by in News | Permalink

From the CEO – March 19, 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

As you are aware, the COVID-19 pandemic has caused many changes to our daily lives and recently, Quest’s Executive Management Team with support of our Board of Directors, made the tough decision to close our lobbies. The health and safety of our member/owners and staff was at the forefront of our decision making process and Quest is simply doing our part to help stop the spread and flatten the curve.

Our drive thru hours will be extended to make sure that we meet the needs of our member/owners, ATM’s will be maintained, fully stocked and available 24/7 at our branch locations and you can visit our website to see other offsite ATM locations. The loan department will remain open and the loan staff is available to speak with you over the phone regarding your lending and payment needs. Thankfully, we launched e-signature for our loans several years ago and will maintain the ability to deliver loan documents and funding to our member/owners. Debit, Credit and ATM cards are of course a great option for your spending needs and we encourage our member/owners to download our mobile apps for your convenience. If you need assistance with mobile applications or online banking, please give us a call and we will be happy to assist. We thank you in advance for your cooperation during these unusual and difficult times.

To stay up-to-date on the status and activities at Quest Federal Credit Union during this time, please bookmark the following link.

COVID-19 INFORMATION

Additionally, if you do not follow Quest FCU on Facebook, if you have a Facebook account, you can find us at Quest Federal Credit Union.

On a brighter note, 2020 has started off to be a strong financial year in regard to our balance sheet and income statement. We are currently holding $127m in assets, loans are on pace to surpass 10% growth for the year, membership growth is very strong and delinquency is holding steady at 0.79% which is at or below peer average. All told, Quest remains strong and confident in our financial performance year to date and most recently, received notification that our Bauer 5 Star rating was renewed for another quarter. This marks 59 consecutive quarters with the highest ranking that Bauer awards. Let me be the first to say congratulations and thank you to our member/owners for making this incredibly strong rating possible!

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best, together we will overcome this pandemic and please do not hesitate to ask one of our amazing staff members if there is something you need or if we can help in any way. We view Quest as one big family and we are here to help. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – March 19, 2020 posted on March 19th, 2020 by in From the CEO | Permalink

COVID-19

QUEST FCU Coronavirus COVID-19 Readiness/Preparedness

Member/Owners –

Quest Federal Credit Union executive management team members and our board of directors have been in constant communication regarding the developments and guidance provided by governmental agencies related to coronavirus (COVID-19). We would like to briefly update you on the measures we are taking and suggestions for our members to undertake during this period. We have comprehensive plans in place for pandemic and emergency situations.

Hardship Assistance – If you are concerned about the loss of income during the COVID-19 pandemic, Quest Federal Credit Union may be able to help during these uncertain times. Quest FCU has a Hardship Assistance Program available to assist members affected by unexpected life events, including COVID-19 Coronavirus pandemic. Available options for assistance will be discussed upon completion of the request.

90-Day No Pay! – If you have a consumer loan at another financial institution, or if you would like to refinance an existing Quest FCU, we are offering cash out options with no payments for 90 days.

Note: 90-day Payment Deferment Offer: Interest will accrue during 90-day deferment period. First payment must be made beginning in the 4th month, on the due date disclosed in the loan agreement. Certain restrictions apply. Subject to credit approval. Limited time offer. Insured By NCUA.

90 DAY NO PAY (APPLY ONLINE!)

Here To Help! – We’re rolling out a personal loan special of up to $3,000 with a fixed rate of 7.99% APR and max term of 18 months. This loan also qualifies for the 90 days no payments offer.

Note: $3,000 maximum loan amount. All approved loans will receive fixed rate of 7.99% APR. Monthly payment on $2,000 loan at 7.99% APR for 18-month term would be $118.27. Subject to credit approval. Limited time offer. Insured By NCUA. APR = Annual Percentage Rate.

HERE TO HELP (APPLY ONLINE!)

BRANCH ACCESS

  1. Effective Friday 3/20/2020 – in-branch, lobby services discontinued. Drive thru services remain available.
  2. Effective Thursday 3/26/2020 – drive thru hours are Monday-Thursday 8:00am-4:30pm / Friday 7:30am-5:30pm.
  3. ATM will be cleaned regularly with EPA-approved disinfectants, increased frequency.
  4. All branch staff are available for phone calls and our lines are open.
  5. Our drive thru services remain open and allow members the opportunity to participate in adequate distancing to reduce spread. See new, temporary business hours posted above.

COVID-19 FAQ

ONLINE ACCESS

If you have not already, be sure to enroll in It’s Me 247 Online Banking. You can enroll in online banking over the phone with proper account verification. Access is available immediately and you’ll be able to get account information securely and anytime, day or night.

MOBILE ACCESS

We also want to help you have confidence that you can do your banking with Quest FCU from anywhere, using our Quest FCU Mobile Application. We have a variety of mobile tools that allow you to access the virtual branch you hold in your hands.

If you have not already, be sure to download the Quest FCU Mobile App, available for Android and Apple devices.

AppleStoreButton
GooglePlayButton

WE ARE HERE TO HELP

If you have been affected by COVID-19 and need help with your account, please call us at 800-333-9571 and let us know how we can help.

If we reach out to you, we will never ask for confidential information such as your name, personal information, account numbers, personal identification number (PIN), or other secure information.

For more information, visit the CDC’s resource center.

Contact us:

Phone/text – 800-333-9571
Locations/ATMs – https://questfcu.com/locations

Stay Connected:

If you are a Facebook user, please be sure to Like and Follow us on Facebook to see the most up-to-date information. You can find us here: https://www.facebook.com/Questfederalcu/.

COVID-19 posted on March 13th, 2020 by in News | Permalink

2020 Annual Meeting

AnnualMeetingNotice2020

Annual Meeting Postponed!

At this time, the Annual Meeting scheduled for March 21, 2020 has been postponed until a later date, when the current orders surrounding Coronavirus COVID-19 have expired. At this time, there is no date proposed, pay attention to this post or other announcements made via our Facebook page and online banking/email messages. Thank you for your understanding.

Last updated: 03/17/2020 3:00pm

Join us for the 2020 Quest Federal Credit Union Annual Meeting on March 21, 2020 (event postponed)!

All member/owners are invited to attend our 2020 Annual Meeting. The meeting will be held at the Plaza Inn Family Restaurant . Breakfast will be served at 9:00am with the meeting to follow.

Tickets are $5.00 for each person attending. Tickets can be purchased in advance and include breakfast (provided by The Plaza Inn Restaurant, please purchase by March 14, 2019. Tickets may not be available at the door.

Please join us as we review the achievements of 2019 and discuss the future of Quest Federal Credit Union, as well as celebrate the past 50 years of service to our member/owners and communities!

Review the biographies for Quest’s 2020 Board of Directors nominees.

Explore the Possibilities!

2020 Annual Meeting posted on February 3rd, 2020 by in News | Permalink

Digital Empowerment for Parents

DigitalEmpowermentEvent2020

Join Quest Federal Credit Union and co-sponsor, Mid-Ohio Energy Cooperative for an informative seminar entitled “Digital Empowerment for Parents”.

This seminar is intended for adults and parents of teens & young adults to inform and help identify areas where parents can take an active role in informing their teens about online safety, online security, real threats facing online and digital services such as social media and other applications.

The event is free to the public and is being hosted by Quest Federal Credit Union with the partner agencies listed below. The host, Scott Frank is an ICAC investigator and internet safety expert.

Seating is limited, adults and parents only please. RSVP is not required, but appreciated (send RSVP via email to marketing@questfcu.com if you do not use Facebook).

Download Flyer  RSVP via Facebook

Event Info:

Date: March 12, 2020

Date: 6:30-8:30pm

Location: Community Room @ Mid-Ohio Energy Cooperative
1210 W Lima St
Kenton, OH 43326

Event Partners:

  • Ada Exempted Village Schools
  • Hardin Community School
  • Hardin Northern Local School District
  • Kenton City School District
  • Midwest Regional Educational Service Center
  • Ridgemont Local School District
  • Riverdale Local Schools
  • Upper Scioto Valley School District
  • Hardin County Ministerial Association
  • Ada Police Department
  • Hardin County Sheriff’s Department
  • Kenton City Police Department

Event Topics:

  • CURRENT TRENDS / DARK WEB
  • APP FUNCTIONALITY
  • COVERT APPS / HIDDEN FEATURES
  • CYBER BALANCE & RESPECT
  • ONLINE RELATIONSHIPS / SEXTING
  • ADULT CONTENT
  • START EMPOWERMENT STRATEGY
  • INVEST – INSPIRE – IMPACT
  • RESOURCES FOR PARENTS
Digital Empowerment for Parents posted on February 3rd, 2020 by in News | Permalink

2020 Scholarship Program

2020ScholarshipProgram

Quest Federal Credit Union recognizes, rewards, and supports the pursuit of higher education in our community. Quest is making available six (6) $500 scholarships for those high school students who will be continuing their education following graduation.

ELIGIBILITY

  • 3.0 GPA or higher
  • Will attend an 2- or 4-year accredited university, college, or technical school
  • Students in Hardin, Logan, or Wyandot counties are eligible, also if you reside outside these counties but have a parent or grandparent that is a Quest member you are eligible.
The eligibility requirements have changed from the 2016 program. If you have questions about eligibility, please DO NOT HESITATE to contact us and ask! Contact Us or email us at questadmin@questfcu.com

SELECTION PROCESS

  • Your application will be evaluated by the Quest Federal Credit Union Scholarship Committee and you will be notified no later than May 31st, 2020

 APPLICATION DEADLINE

Mail to:

Quest Federal Credit Union Scholarship Committee
c/o Quest Federal Credit Union
12837 US Highway 68
Kenton, OH 43326

2020 Scholarship Program posted on February 3rd, 2020 by in News | Permalink

From the CEO – February 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

What an amazing end to our 50th year! On December 31st, 2019 Quest paid a dividend to our member/owners in the amount of $50,000. This dividend marked the calendar year end to year 50 and was shared by savers and borrowers alike. As we progressed through the year we believed that we needed to share our financial success with our membership and we hope that you enjoyed the extra funds that appeared in your account on New Year’s Day!

Quest closed out the year with a strong bottom line ending the period with an ROA of 0.569% or $682k which was within our target window for 2019 and includes the payout of the $50k dividend to our member/owners. Member/owner growth was very good with a final rate of +4.03% taking us to 13,956 total membership. Loan growth was once again a high point for the year. We averaged $2.9m in loan volume monthly for the year and finished with a positive growth figure of 12.33%. Share growth followed suit with a great year, growing our deposits by 5.679%. Delinquency, which is a primary indicator of the quality of our lending standards came in at 0.861% and that mirrors the national average for our peer group of credit unions. Lastly, the amount of equity or net worth that you as a member/owner hold in reserve with Quest is at a stable 9.497% or $12.4m. All told, 2019 was another banner year for Quest financially and another reason to share our success by declaring a year-end dividend.

A quick update on future planning. In the summer of 2020 we plan to give our Bellefontaine office a fresh new look. I look forward to seeing this improvement for our member/owners and staff in Bellefontaine. We have purchased a lot in Russells Point and will be developing our plans for expansion this year as well. We will continue to offer the latest and greatest products and services and have already launched an updated version of our mobile app and its still January! As you know, Quest is not just our name but the journey that we are on every day to make our service culture and product offering the best it can possibly be and to lead the market.

In closing, thank you for a great first 50 years! Without the continued patronage of our member/owners we would not be able to achieve the sustained success that has come to define Quest. I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – February 2020 posted on January 28th, 2020 by in From the CEO | Permalink

2020 Balance Transfer Special

Balance Transfer Special

Are you feeling pressure from a high-interest credit card? Want to ease into the New Year and SAVE $$$?

With the Quest Mastercard, you can enjoy low, fixed rates on your credit card with great rewards! Quest Federal Credit Union is pleased to offer members the opportunity to save on balance transfers, with 0.00% APR on eligible balance transfers and NO FEES associated with eligible balance transfers. Beginning with your first balance transfer, receive 6 months of 0.00% APR on your balance transfer.

DON’T HAVE A QUEST CREDIT CARD? INTERESTED?Apply online today

ACT QUICKLY! – Balance Transfer Special is only available from January 21 through March 31, 2020.

LEARN MORE ABOUT THE QUEST CREDIT CARD

Existing balances on Quest Mastercard credit cards are not eligible for 0.00% APR balance transfer special rate.

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch Upper Sandusky Branch
Address: 12837 US 68 S
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
1725 E Wyandot Ave.
Upper Sandusky, OH 43351
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321 419-835-1101
Contact: Krane Stahler
& Emily Heilman
Jessica Shepherd
& Anthony Wack
Jennifer Nelson Chasidy Pond Richard “Rick” Clark
2020 Balance Transfer Special posted on January 21st, 2020 by in News | Permalink

Quest Honors Past Board President

Quest Honors Past Board President

Quest Federal Credit Union would like to honor and recognize the passing of Norman J. Johnson, former Board President and longtime Board Member. The Board and Staff of Quest Federal Credit Union offer our deepest condolences to the family and thank Norm for his vision, dedication, and many years of service to Quest Federal Credit Union, formerly known as Kenton Rockwell Standard Federal Credit Union.

As a founding member of the credit union, Norm helped to establish the credit union in 1969 with other employees of the Kenton Rockwell plant. The employee-operated credit union grew to become a leading financial institution serving member-owners in Hardin, Logan, and Wyandot Counties. Quest Federal Credit Union would again, like to honor the life and accomplishments of Norman J. Johnson.

Norman J Johnson
Quest Honors Past Board President posted on October 17th, 2019 by in From the CEO | Permalink

Call for Candidates 2019

Calling all candidates

The Quest Federal Credit Union will hold its Annual Meeting on March 21st, 2020 at the Plaza Inn Family Restaurant – Mt. Victory, OH at 9:00 am. Any eligible voting member interested in petitioning for inclusion on the 2020 Ballot for Board of Directors or Credit Committee may request a petition packet in writing by contacting the Nominating Committee Chair in writing, no later than November 16, 2019.  All petition packets must be returned in its entirety to the Nominating Committee Chair no later than December 20, 2019.
Quest Federal Credit Union
Attn: Nominating Committee Chair
12837 US Highway 68
Kenton OH 43326
ADDENDUM – Call For Candidates (Election by Acclamation): Let this addendum serve as notice that per the bylaws of the Quest Federal Credit Union, if there is only one nomination for each board position opening and no candidate by petition, it will be determined that there is no contest by the Nominating and Supervisory Committee and no ballot will be mailed. Thank you, Quest Federal Credit Union
Call for Candidates 2019 posted on September 30th, 2019 by in News | Permalink