Card Conversion Project

Card Conversion Project

Important Information!

Quest Federal Credit Union works every day to ensure that all member/owners benefit from the highest quality financial services available. As such, Quest has begun working on a debit & credit card conversion project that will see Quest switch card processing companies and switch credit & debit card providers from VISA to Mastercard.

Why are we doing this?
Good question! We are switching card processors and card providers to ensure that our members have the best possible experience when using Quest as their primary financial institution. Our current provider did not meet our high standards due to several lapses in service. That is not fair to our membership.

What can you expect?
Also, a good question! We have been working on this conversion process for months now behind-the-scenes. Now we are approaching several key dates and timelines. Soon you’ll be receiving multiple communications in the mail as well as via email to help you understand what changes are coming. You will also be receiving new credit & debit cards in the mail. On July 8, 2019, we will be making the official switch from our current processor to our new processor.

What do you need to do now?
Not much really. Just be ready and take a look at our communications over the next couple months and you should be well informed. Here are a few things you could do to help ensure a smooth transition.

  • Update your contact information – Moved recently? New email address? New phone number?
  • Follow us on Facebook – We will be providing updates and up-to-the-minute news once we get going on this project.
  • Bookmark this website (questfcu.com), for regular updates and news!

We will be doing everything possible to see that this goes smoothly. Thank you for your understanding as we navigate this transition on your behalf for a better member experience.

Card Conversion Project posted on May 20th, 2019 by in News | Permalink

Logan Co. Teacher Awards

Logan County Teacher of the Year Awards

Bellefontaine, OH — May 10, 2019 — Quest Federal Credit Union recently held a teacher appreciation and awards luncheon. The awards luncheon was previously organized by the Rotary Club of Bellefontaine. This year’s event, sponsored by Quest FCU, recognized teachers in Logan County.

Award nominations were received online from the community and evaluated by the Supervisory Committee of Quest Federal Credit Union. Awards were based on student, teacher, and peer feedback. The following winners were selected from over 115 nominations.

  • Ryan Gilbert, Hi-Point Career Center
  • Christina Mann, Riverside Local Schools
  • Spencer Reames, Benjamin Logan Schools
  • Doug Reprogle, Indian Lake Local Schools
  • Tara Gastineau, Bellefontaine City Schools

Quest Federal Credit Union would like to thank these award winners, as well as those nominated, for being excellent leaders in the education of the students of Logan County. Quest is proud to support the education of the children in the communities served by Quest FCU. Thank you for being a positive influence in the lives of the students you teach every day. We look forward to making this program an annual event and would also like to expand the awards to include those teaching in Hardin and Wyandot Counties.

award winners photo

Award winners, left to right, Ryan Gilbert (Hi-Point Career Center), Christina Mann (Riverside Local Schools), Spencer Reames (Benjamin Logan Schools), Doug Reprogle (Indian Lake Local Schools), Tara Gastineau (Bellefontaine City Schools)

Logan Co. Teacher Awards posted on May 13th, 2019 by in News | Permalink

Board and Committee Updates 2019

Board and Committee Changes

April 30, 2019 – Quest Federal Credit Union announces the following changes to the board of directors and credit committee.

Following the retirement of Terry Minter from the Board of Directors, Camella “Cam” Hemmerly has been appointed to serve the remainder of Terry Minter’s term, expiring in 2022. The Board of Directors unanimously approved the appointment.

Following the appointment of Cam Hemmerly to the Board of Directors, Travis King was appointed from the Board Development Committee (non-voting) to the Credit Committee to serve the remainder of Cam Hemmerly’s term, expiring in 2022. The Board of Directors unanimously approved the appointment.

Quest Federal Credit Union would again like to thank Terry Minter for his many years of service and welcome Cam to the Board of Directors and Travis to the Credit Committee.

Board and Committee Updates 2019 posted on May 1st, 2019 by in News | Permalink

Minter Retires

Minter Announces Retirement

Kenton, Ohio – Terry Minter of Dola, Ohio has recently retired as a Board Member of Quest Federal Credit Union. Terry began his tenure on the credit union board in 1998 and during this time he served as chair of multiple committees including IT, data conversion, budget and asset liability management. Terry always maintained a strong grasp of financial trends and indicators in the world economy that helped the credit union navigate difficult times and provided a historical perspective that has served the credit union well as we have grown to 13,500 member owners and $120 million in assets with 5 branch locations in Hardin, Logan and Wyandot counties.

Terry served his country during the Vietnam War in the United States Navy and retired from Rockwell International. Terry continues to farm with his sons in the Dola area, enjoys fishing trips to Canada and spending time with his family & friends.

The Board of Directors and Staff would like to thank Terry for his 21 years of service to our cooperative financial institution. Terry’s service is true to our motto of “people helping people”.

Terry Minter
Minter Retires posted on April 30th, 2019 by in News | Permalink

From the CEO – April 2019

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

On Saturday, April 6th, Quest Federal Credit Union kicked off our 50 year anniversary celebration by hosting our annual meeting at the Hardin County fairgrounds. We had 170+ member owners in attendance and it was an amazing morning. Richard “Dick” Wilcox gave a recap of our year financial performance and thanked all in attendance for their patronage of our credit union over the last 50 years. I gave a summary of our future plans and our intention to celebrate our anniversary throughoutthe year. Allen Barrett, Vice President of the Board and Chair of our Nominating Committee recapped our annual election procedures and I am happy to report that Terry Minter, Sarah Wirbel and Karen Breidenbach were all elected to serve a 3 year term on our Board of Directors and Cam Hemmerly was elected to serve the same 3 year term on the Credit Committee.

It was a great day and we had former Presidents and founders, Bud Jackson, Norm Johnson, Ron Ridenour and Jim Miller in attendance to help us celebrate. As we move through the year we will spotlight these gentlemen and their contribution to our credit union in our quarterly newsletters and on our website. We will also be offering specials for our member owners that commemorate the anniversary and allow all to join in celebrating this tremendous accomplishment.


It is always a great pleasure to announce our service awards for the year and in 2019 we celebrate the careers of several employees. Brian Sprang, Kayla Richardson and Richard Baum, Jr. are all celebrating 5 years of service, Chuck Butcher has achieved 10 years of service, Jessica Shepherd was recognized for her 20 years of service and Tammy Sherman has been with Quest for 25 years. Congratulations to all of our service award recipients and we hope that you stay for many more years.

Quest closed out the first quarter of 2019 very strong with an ROA of 0.91%, delinquency was at an average 1.30% and asset growth setting a solid pace of 3.20%. Quest continues to perform at a high level on our audits, exams and financial results and that is a testament to your patronage of our credit union. Thank you and congratulations on 50 years of cooperative financial partnerships with our member owners.

In closing, I welcome any comments, suggestions or questions from our member-owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – April 2019 posted on April 22nd, 2019 by in From the CEO | Permalink

Quarterly Newsletter – April 2019

Discovery has landed!

The newest edition of Discovery, Quest Federal Credit Union’s quarterly newsletter is now available.

Click here to read Discovery!

Thank you!

newsletter available!
Quarterly Newsletter – April 2019 posted on April 22nd, 2019 by in Newsletter | Permalink

Public Auction – April 17, 2019

ATTENTION!

Quest Federal Credit Union is announcing a public auction for the following items:

  • 2011 CADILLAC AWD 4DR SEDAN
  • 2010 DODGE RAM 2500 4WD CREW CAB SLT
  • 2009 HONDA FIT
  • 2009 GMC SIERRA 1500 CREW CAB 4WD V8
  • 2007 PONTIAC G6 2 DOOR
  • 2001 NISSAN FRONTIER
  • 2004 FORD F-250 DIESEL, DOES NOT RUN
  • 2008 TOYOTA SCION TC, NO KEYS, REBUILT SALVAGE
  1. Vehicles will be available for viewing on 4/12/18 at our Main Office, address below
  2. In the event of severe weather, auction will be held indoors
  3. All vehicles sold “as is”, we reserve the right to reject any and all bids

For additional info, contact:

Angela Newland @ 419-675-2442

Matt Jennings @ 419-674-4998

Auction location:

Quest Federal Credit Union
12837 US Highway 68
Kenton, OH 43326

Public Auction – April 17, 2019 posted on April 5th, 2019 by in News | Permalink

Christmas Savers Club

Quest is pleased to offer members a new way to save for Christmas & the Holidays! The Christmas Savers Club offers a higher rate of return on your savings! Click to read more!
Christmas Savers Club posted on March 20th, 2019 by in News | Permalink

2019 Scholarship Program

2019ScholarshipProgram

Quest Federal Credit Union recognizes, rewards, and supports the pursuit of higher education in our community. Quest is making available six (6) $500 scholarships for those high school students who will be continuing their education following graduation.

ELIGIBILITY

  • 3.0 GPA or higher
  • Will attend an 2- or 4-year accredited university, college, or technical school
  • Students in Hardin, Logan, or Wyandot counties are eligible, also if you reside outside these counties but have a parent or grandparent that is a Quest member you are eligible.
The eligibility requirements have changed from the 2016 program. If you have questions about eligibility, please DO NOT HESITATE to contact us and ask! Contact Us or email us at questadmin@questfcu.com

SELECTION PROCESS

  • Your application will be evaluated by the Quest Federal Credit Union Scholarship Committee and you will be notified no later than May 31st, 2019

 APPLICATION DEADLINE

Mail to:

Quest Federal Credit Union Scholarship Committee
c/o Quest Federal Credit Union
12837 US Highway 68
Kenton, OH 43326

2019 Scholarship Program posted on February 8th, 2019 by in News | Permalink

Member Assistance Program

Member Assistance Program

ASSISTANCE MAY BE AVAILABLE FOR MEMBERS OF QUEST FCU IMPACTED BY THE CURRENT GOVERNMENT SHUTDOWN.

As a member/owned financial cooperative, Quest FCU is committed to the credit union philosophy of “people helping people”, especially during times of hardship due to extreme circumstances. Quest FCU may be able to assist federal government employees during the current government shutdown.

If you are a federal employee and are experiencing an interruption to your income or are in need of emergency funds due to the shutdown, please feel free to contact Quest as services may be available to help you with your financial needs. We may have options to assist you with your current Quest FCU loan payments and we can provide you with access to personal loans that may allow for deferred payment or other interest saving options to provide financial support.

To access these options:

  • Contact Quest FCU at 800-333-9571 and ask to speak to a loan officer. Refer to this message or to your current situation as a federal employee.
  • Stop by any of our 5 branch locations and ask to speak to a loan officer.
  • Email us at contactus@questfcu.com and we will have a member of our lending team contact you at your convenience.

Quest FCU understands that everyone’s needs are different during this difficult time and this is not something that you can budget for. We are here to support you during this unexpected situation.

(For participation in this offer of assistance, please be ready to present necessary documentation citing employment, income verification, or other supporting documentation. Thank you for your understanding.)

Member Assistance Program posted on January 17th, 2019 by in News | Permalink