From the CEO – February 2017

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.

I wanted to take a moment and update our owners on our progress and financial position as we closed out another fine year.

2016 was a very busy and exciting year with the construction and grand opening of our 5th branch in Upper Sandusky, we updated Quests mobile and web banking services, agricultural and consumer loans grew by 8.50% and our membership surpassed 13,000. The growth and prosperity that Quest is experiencing can only come from the support of our member owners and I am happy to further report that we finished the year with a bottom line Return On Assets of 0.76%, delinquency at 0.99% and assets of $104 million.

In early January the Board of Directors and Management Team gathered for a short term planning session and although we take a long look into the future, we take an even deeper dive into the near term to make sure we are meeting the needs of our member owners and to insure that we are practicing safe and sound financial decision making. The strength of our balance sheet and our steady, sustained growth shows our commitment to safety and soundness and we renewed that discussion and set realistic and conservative financial goals for the year. We are projecting 8.50% loan growth, 9.00% deposit growth and overall balance sheet growth that will take our assets to $112 million for year-end 2017. We discussed at length the needs and wants of our member owners and found that in 2017 we can focus less on construction and more on member owner service. We are growing and so there are certain operational pressures that are put on the staff such as managing the volume of phone calls while the lobby and drive-thru are full with folks waiting patiently for their turn. We understand the time dilemma this creates for our member owners and so we are going to dissect and analyze how best to meet the needs of everyone and will have a fix on the horizon so we can assist member owners on the phone while not taking away our focus on those that come to or drive to our branch locations.

We identified staff training on multiple products and services as an area of need so we will be training staff so we can better answer the questions of our member owners moving forward and we will also train a Real Estate qualified Loan Officer in every branch! This is a tall task as real estate can be quite difficult and a long term proposition to learn but we know our Loan Officers are highly motivated and very intelligent people and that by mid-year 2017, each and every one of them will be fully qualified to answer our member owners questions as it relates to home financing, purchasing a second home or updating your existing house with needed improvements. A home is the single largest investment that most of us will make in our financial lifetime and Quest is here to help, assist and serve the needs of our member owners with a fully trained staff and every loan product you may need.

It is always a great day to set down with our managers and our board members and discuss where we have been, where we are and where we need to go to continue growing YOUR credit union to best serve our communities.

In closing, I hope you and your families have a very Safe & Happy Winter and I wish you all the best in 2017! I welcome any comments, suggestions or questions from our Owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – February 2017 posted on February 1st, 2017 by in From the CEO | Permalink

MoneyDesktop Resolutions #6

Feeling like you’re just not making ends meet?

Feeling like you’re a little run down? It’s a fact that cooking at home can save you money and help you live a healthier lifestyle. Use the budget tools in MoneyDesktop today to set a budget for a healthier 2017!

Learn more! Login now!
MoneyDesktop Resolutions #6 posted on January 31st, 2017 by in News | Permalink

MoneyDesktop Resolutions #5

DEBT. What a nasty four-letter word.

There’s a way out though, and we have a tool to help you plan and succeed! Log in to MoneyDesktop today, add your accounts, and start planning for a debt free future!

Learn more! Login now!
MoneyDesktop Resolutions #5 posted on January 30th, 2017 by in News | Permalink

MoneyDesktop Resolutions #4

Home Improvements! It is time!

This is it. This is the year. You’re going to finish that home renovation project you’ve always wanted to! Set some goals in MoneyDesktop to make that dream a reality.

Learn more! Login now!
MoneyDesktop Resolutions #4 posted on January 26th, 2017 by in News | Permalink

MoneyDesktop Resolutions #3

Let’s be honest… emergencies happen, often when you least need them to.

An emergency savings account can help soften the blow to your finances. Don’t think you can start saving for one today? Let’s see about that! Try MoneyDesktop today and use the Savings Goal tool to help yourself out.

Learn more! Login now!
MoneyDesktop Resolutions #3 posted on January 25th, 2017 by in News | Permalink

MoneyDesktop Resolutions #2

Homeownership! The final frontier! ;)

Thinking about make the leap into owning your own home this year?!? With MoneyDesktop from Quest Federal Credit Union, take the work out of planning and budgeting!

Learn more! Login now!
MoneyDesktop Resolutions #2 posted on January 23rd, 2017 by in News | Permalink

2017 Annual Meeting

AnnualMeetingNotice2017

Join us for the 2017 Quest Federal Credit Union Annual Meeting!

All member/owners are invited to attend the Quest Federal Credit Union Annual Meeting to be held on March 18th, 2017. The meeting will be held at the Plaza Inn of Mt. Victory. Breakfast will be served at 9:00am with the meeting to follow.

Tickets are $5.00 each and are available for purchase at each Quest FCU branch location. Please join us as we review the achievements of 2016 and discuss the future of Quest Federal Credit Union.

Explore the Possibilities!

2017 Annual Meeting posted on January 19th, 2017 by in News | Permalink

MoneyDesktop Resolutions #1

Resolution’s can be difficult; especially financial ones.

Let the budgeting tools of MoneyDesktop make it a little easier for you to achieve your goals and hit that mark. Login now to Quest’s It’s Me 247 Online Banking and activate your access to MoneyDesktop!

Learn more! Login now!
MoneyDesktop Resolutions #1 posted on January 19th, 2017 by in News | Permalink

Win an Apple Watch

enter to win

Enter to Win an Apple Watch!

Log in to MOBILE WEB BANKING for a chance to WIN an Apple Watch!

Every time you log in to It’s Me 247 Mobile Web Banking, you will be entered for a chance to win! It’s just that easy! Log In Now!

One (1) Prize Winner will be selected on or about March 6, 2017 by a random drawing from all qualified entries received by a participating credit union between January 1, 2017 and February 28, 2017. Each time an eligible member accesses their credit union account by logging in to It’s Me 247 Mobile Web Banking during the contest period they will be entered in the contest allowing for multiple entries. No purchase necessary. Complete details, including contest rules, restrictions, and alternate method of entry are available below. Void where prohibited by law.

Contest Rules: Available Here

Win an Apple Watch posted on January 10th, 2017 by in News | Permalink

Quarterly Newsletter – January 2017

The newest edition of Discovery, Quest Federal Credit Union’s quarterly newsletter is now available.

Click here to read Discovery!

Thank you!

Quarterly Newsletter – January 2017 posted on January 6th, 2017 by in News, Newsletter | Permalink