Recognition of Service

In Recognition of Service

The Quest Federal Credit Union Board of Directors and Executive team would like to thank and congratulate the following staff members for their hard work and dedication protecting the members of Quest FCU, as well as other credit unions on the Shared Branching network. These individuals contributed to the capture and arrest of two suspects performing shared branching fraud activities throughout NW Ohio. They were awarded with Certificates of Awesomeness and congratulations from Kevin Mulder of the Ohio Credit Union League, Senior Business Solutions Manager.

Ada Branch Staff: Tara Howard, Hilary Dalton, Kayla Richardson
Executive Team: Andrea Good, Matthew Jennings, Paige Wallace (not pictured)
Indian Lake Branch Staff: Kerri Schlatter, Karen Breidenbach, Grant Reppart

Thank you again for your dedication and protection of credit union members nationwide. We appreciate your service!

Ada Branch Staff

Ada Branch Staff

Ada Branch Staff

Executive Staff

Ada Branch Staff

Indian Lake Branch Staff

Recognition of Service posted on October 4th, 2022 by in News | Permalink

Call for Candidates 2022

Calling all candidates

The Quest Federal Credit Union will hold its Annual Meeting on April 15th, 2023 at the Veterans Memorial Golf Course – Kenton, OH at 9:00 am catered by the Plaza Inn Restaurant. Any eligible voting member interested in petitioning for inclusion on the 2023 Ballot for Board of Directors or Credit Committee may request a petition packet in writing by contacting the Nominating Committee Chair in writing, no later than November 14, 2022.  All petition packets must be returned in its entirety to the Nominating Committee Chair no later than December 19, 2022.
Quest Federal Credit Union
Attn: Nominating Committee Chair
12837 US Highway 68
Kenton OH 43326
ADDENDUM – Call For Candidates (Election by Acclamation): Let this addendum serve as notice that per the bylaws of the Quest Federal Credit Union, if there is only one nomination for each board position opening and no candidate by petition, it will be determined that there is no contest by the Nominating and Supervisory Committee and no ballot will be mailed. Thank you, Quest Federal Credit Union
Call for Candidates 2022 posted on September 30th, 2022 by in News | Permalink

Sept 2022 Loan Special

Fall Loan Special

Looking for a new or used vehicle heading into the Fall? Need money for a quick vacation or something else? Be sure to take advantage of a 0.50% APR rate discount this month at Quest Federal Credit Union.

Already have your dream vehicle? Looking for a better rate or a lower payment? Refinance your vehicle with Quest Federal Credit Union and get the same 0.50% rate discount during the month of September!

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch Upper Sandusky Branch Upper Sandusky Branch
Address: 12837 US 68 S
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
1725 E Wyandot Ave.
Upper Sandusky, OH 43351
148 W Main St.
Russells Point, OH 43348
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321 419-835-1101 419-610-1031
Contact: Krane Stahler
& Jessica Shepherd
Emily Heilman
& Anthony Wack
Jennifer Nelson Chasidy Pond Katie Fitzgerald Steven Stalder

Rate discount for qualified borrowers only. Rate discount on refinanced items does not apply toward loans currently with Quest Federal Credit Union. Rate discount eligible from 9/1/22 through 9/30/22. APR = Annual Percentage Rate

Sept 2022 Loan Special posted on September 1st, 2022 by in News | Permalink

Indian Lake Branch Now Open

Indian Lake Branch Now Open

FOR IMMEDIATE RELEASE

Kenton, OH – Quest Federal Credit Union is pleased to announce the opening of their sixth branch at 148 W Main St Russells Point, Oh 43348. The new branch joins others in the lineup, with locations in Kenton, Bellefontaine, Ada, and Upper Sandusky. The 2,200 square foot office offers a full-service drive thru, ATM, and lobby hours with all of Quest’s products and services available to new and existing members. “We are proud to bring a beautiful new branch to an outstanding market such as Russells Point. We have a solid volume of existing members in this market currently and we are looking forward to serving new members in the community,” stated Matt Jennings, CEO of Quest. Karen Breidenbach will lead the staff as VP of Branch Operations, Kerri Schlatter is the Member Service Supervisor, Grant Reppart will serve as the Member Service Representative and Steven Stalder is the Loan Officer. Karen Breidenbach, VP of Branch Operations said, “The staff has been working together now for many months, we are fully trained and very confident that we will provide an outstanding experience for all new and existing members. We welcome you to visit our office”.

Quest Federal Credit Union holds $200 million in assets, offers six branch locations, and serves 15,000 members in Hardin, Logan, and Wyandot counties.

Indian Lake Branch ExteriorIndian Lake Branch Exterior
Indian Lake Branch Now Open posted on August 25th, 2022 by in News | Permalink

Retirement Announced by Wilcox

Retirement Announced by Wilcox

FOR IMMEDIATE RELEASE

Kenton, OH – Quest Federal Credit Union announced that Richard “Dick” Wilcox retired from the Board of Directors after 27 years of volunteer service to the credit union. Dick served as President of Quest from 1998 to 2019 and during his tenure he played a key role in the brand conversion from Hardin Community FCU to Quest Federal Credit Union as well as overseeing several branch expansions. “It was a pleasure to work with Dick for all those years, we had a great working relationship, and I thoroughly enjoyed our friendship and the great things he accomplished” stated Matt Jennings, CEO. During Wilcox’s time as President, Quest built branches in Ada and Upper Sandusky, expanded our charter to include Wyandot County and grew assets from $33 million to $120 million. Sarah Wirbel, now President of the Board stated “Dick was a great leader and teacher. As I transitioned into the role of President, Dick helped me immensely, used every conversation as an opportunity for him to teach and for me to learn. It is truly incredible the amount of growth that we saw under his leadership. We thank him for all that he has done and wish him all the best in retirement”.

Retirement Announced by Wilcox posted on August 11th, 2022 by in News | Permalink

From the CEO – July 2022

From the CEO’s Desk

Hello, my name is Matt Jennings, and I am the Chief Executive Officer of Quest Federal Credit Union and I hope this letter finds you enjoying the summer weather.

As we cross the mid-year mark for 2022, I wanted to update you on our financial progress, and this is shaping up to be another solid year for Quest and its member owners. As of June 30th, we hold $190m in assets with a 61% loan to share ratio. Membership growth is at 1.83% for mid-year with a growth goal for the year of 3.00%, we are well on our way with a new branch opening very soon. Delinquency continues to be below peer average at 0.58% which is a great sign of the overall quality of our loan portfolio. We continue to have a strong bottom line with return on assets year to date of 0.33%, our target is 0.75% with a half year to go to attain this goal. Overall, Quest is performing very well, and we look forward to another great year and I will keep you updated as the year progresses.

Our new location in Russells Point is very close to completion. We have had supply chain struggles as have most all construction projects, but we are down to very small punch list items to finish up. We plan to move the staff into the building in the next two weeks with an opening in early August. Please stay tuned to our website and social media for our Open House date and time and I would encourage all of our member owners to make the time to stop and see this beautiful addition to our lineup of branches. Karen Breidenbach will be the VP of Branch Operations, Kerri Schlatter will be the Member Service Supervisor and Grant Reppart will be the Member Service Representative. Steven Stalder will round out the staff as the Branch Loan Officer. I am excited to watch this branch take flight and to see the amazing things that the staff can and will do for our member owners. We want to thank our general contractor, Bill Lewis of W. Lewis Construction for all the hard work and dedication to this project.

If you have not already, please check out our Exploration Podcast series which you can find on our website or by visiting the podcast app on your smart phone and searching Quest Exploration. We have built a robust library covering many topics that you may find of interest or that can be used for self help for such things as online banking, learning how to apply for loans, student loans and much more.

Listen to Exploration!

In closing, thank you for your patronage, and the Board of Directors and Staff would like to wish you all the best. We view Quest as one big family and we are here to help, so if there is anything that we can do to make your quality of life better, do not hesitate to ask! Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – July 2022 posted on July 21st, 2022 by in From the CEO, News | Permalink

August 2022 Fee Change

Fee Change Notice!

Please be aware that effective August 1, 2022, Quest Federal Credit Union will charge the following fees.

Real Estate Loan Application Fees

  • Real Estate Loan Application Fee: $400/loan application

Thank you.

August 2022 Fee Change posted on June 30th, 2022 by in News | Permalink

Skip-A-Pay

Beginning June 1st, 2022, the Skip-A-Pay program is open year-round! Skip-a-Payment when it is convenient!
Skip-A-Pay posted on June 1st, 2022 by in News | Permalink

Summer HELOC Special

PUT YOUR HOME TO WORK FOR YOU! CASH IN ON THE EQUITY IN YOUR HOME TO MAKE IMPROVEMENTS, TAKE A FAMILY VACATION, OR PAY DOWN OTHER DEBTS*!

HELOC Special

BONUS! Make a draw in the first 30 days you can get up to $500 cash back!*

  • Draw from $10,000 to $25,000 and get $100 cash back
  • Draw from $25,001 to $50,000 and get $250 cash back
  • Draw over $50,000 and get $500 cash back

* Cash back offer is valid for HELOCs opened between 6/1/22 and 8/31/22. Cash back offer is based on the total amount of draws taken in the first 30 days and will be paid in 3 to 4 business days after all qualifications are met. Loan must be in good standing to receive cash back. Loans are subject to approval criteria, not all applicants will qualify. HELOC drawn funds cannot be used to pay off existing loans or credit cards at Quest FCU.

For more information, contact our loan officers today at any of our 5 locations.

Kenton – Main Branch

12837 US Highway 68 Kenton, OH 43326

Ph: 419-674-4998

Kenton – Jacob Parrott Branch

101 Jacob Parrott Blvd. Kenton, OH 43326

Ph: 419-675-2322

Bellefontaine Branch

900 E. Sandusky Ave Bellefontaine, OH 43311

Ph: 937-599-1321

Ada Branch

232 N. Main Street Ada, OH 45810

Ph: 419-634-0031

Upper Sandusky Branch

1725 E Wyandot Ave. Upper Sandusky, OH 43351

Ph: 419-835-1101

Summer HELOC Special posted on June 1st, 2022 by in News | Permalink

Promotion Announced for Brown

Promotion Announced for Brown

FOR IMMEDIATE RELEASE

Bellefontaine, OH – Quest Federal Credit Union is pleased to announce that Emily Brown will assume the title and duties of Vice President of Branch Operations for our Bellefontaine office. Emily has been with Quest since 2011 starting as the Member Service Supervisor and most recently, serving as the Assistant Branch Manager. Emily is a graduate of Bellefontaine High School and Wright State University where she graduated Cum Laude. “We are all extremely proud of Emily for her hard work and dedication to our organization and our members. Emily has proven that she is more than capable of managing a great staff and assisting our members with their financial needs at a high level” stated Matt Jennings, CEO of Quest. Emily will be assisted by Crystal Linville as the Member Service Supervisor and Angie Wurm as the Assistant Member Service Supervisor.

Promotion Announced for Brown posted on May 12th, 2022 by in News | Permalink