Annual Meeting Recap – 2020

2020 Annual Meeting Recap

On September 19, 2020, Quest Federal Credit Union held the 2020 Annual Meeting at the Bellefontaine Regional Airport Hangar Banquet Room, Bellefontaine, OH.

The Annual Meeting is open to all shareholders of Quest Federal Credit Union and is an opportunity for member/owners to hear from the Board of Directors, Richard “Dick” Wilcox, and Quest CEO, Matthew Jennings; in addition, the Annual Meeting allows membership to hear about the election results for Board of Directors and Credit Committee positions. The Annual Meeting was called to order following breakfast. During the Annual Meeting, outgoing Board President Dick Wilcox gave his remarks about the successes of 2019-2020. Newly elected Board President Sarah spoke about the board development efforts being made by the board to recruit new members and the thought process of passing down historical information from one generation to the next. Wirbel continued with a summary of work that is going to be done at the Bellefontaine office as well as our intention to continue with the design and budgeting of an expansion at Indian Lake. Wirbel thanked all the board members for their service before introducing Matthew Jennings, CEO. Matthew Jennings, CEO, also delivered remarks about the previous years business, goals for 2021, and presented awards to a number of employees & board members. The following employees/board members were presented with Service Awards.

Service Award Recipients

  • Kelly Rickenbacher, Loan Underwriter — 5 years
  • Emily Heilman, Loan Officer — 5 years
  • Angela Newland, VP of Risk Mitigation — 10 years
  • Tracy Hollinger, Member Service Supervisor — 10 years
  • Jennifer Musson, VP of Branch Operations (Main Branch) — 10 years
  • Karla Lowe, Call Center Coordinator — 10 years
  • Jolene Bailey, VP of Community Relations — 10 years
  • Paige Wallace, Chief Financial Officer — 20 years
  • Deb Houser, Loan Underwriter — 20 years
  • Vickie Roszman, Loan Underwriter — 25 years
  • Allen Barrett, Board Member — 30 years

Elected Board and Committee

  • Allen Barrett, Board Member
  • Ron Rogers, Board Member
  • Jeff Beach, Board Member
  • Dave Sturgeon, Credit Committee

Due to COVID-19, the 2020 Annual meeting was postponed from the originally scheduled date in March 2020. Thank you to all the member/owners who were present and congratulations to all Quest staff and board members who received service awards. If you were unable to attend, extra copies of the Annual Report are available at branches and for download here: 2020 Annual Report

Annual Meeting Recap – 2020 posted on September 23rd, 2020 by in News | Permalink

Summer Skip-A-Pay 2020

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Need extra cash for your summer vacation? Need extra cash for back-to-school shopping?

Quest Federal Credit Union is pleased to announce to our membership that from July 01, 2020 through September 30, 2020, the Skip-A-Pay option is available!

Skip-A-Pay

With Skip-A-Pay, eligible loan payments may be skipped. Participation in the Skip-A-Pay program is allowed one (1) time annually, for each qualifying loan product. Eligible members can choose to skip a payment in person by requesting the skip with a Member Service Representative (MSR) or online, through the It’s Me 247 online banking platform. When skipped, a loan product’s maturity date and calculated interest payment for the next scheduled payment will be automatically updated and maintained in the system.

Eligibility Requirements:

  • Members with a credit score of 640 or higher at the time of application
  • Members having a qualifying product for more than ninety (90) days
  • Members may take part in Skip-A-Pay for each qualifying loan

Eligible Loans:

  • Share secured loans
  • Unsecured closed end loans
  • New/used auto/RV loans

* Real estate loans, HELOC, AG*Quest loans, and unsecured lines of credit (Mastercard credit card) accounts are not eligible for Skip-A-Pay.

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Common Questions:

Will the payment I’m skipping extend my loan term?
  • Yes, the maturity date of your loan will be extended by one month.
Will the loan continue to accrue interest for the month I skipped?
  • Yes, skipping this payment will increase the overall amount of finance charges for this loan.
Are there fees associated with the Skip-A-Pay program?
  • Yes, a $35 fee will be charged for each loan payment that is skipped.
When can I skip a payment?
  • Quest Federal Credit Union will designate 2 windows during the calendar year (January through December), during which eligible members can skip a payment for qualifying loan products. Notifications will be made and dates published as determined by credit union management.
Is the Skip-A-Pay program effective forever?
  • No, Quest Federal Credit Union can terminate this program at any time at the discretion of the board of directors or management.
Will my automatic transfers (AFT or ACH) be stopped for this month?
  • No, adjustments to automatic transfers will have to be made in person with an MSR or through online banking. It is the responsibility of the member to request or perform adjustments to automatic payments already in the system.
Summer Skip-A-Pay 2020 posted on July 1st, 2020 by in News | Permalink

Withdraw Funds Policy Change

Policy Change Notice!

Please be aware that effective July 1, 2020, Quest Federal Credit Union will be adjusting the following policy – Your Ability to Withdraw Funds. The policy will change to increase the amount available from checks that are placed on hold. The amount available will increase from $200 to $225, and the first $5,000 will change to $5,225.

Available Funds Policy – Withdrawal Limits Increase: $225 / $5,225 (Effective July 1, 2020)

Thank you.

Withdraw Funds Policy Change posted on July 1st, 2020 by in News | Permalink

From the CEO – Summer 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

We are pleased to announce that our annual meeting of members has been rescheduled for September 19th, 2020. The meeting will be held at the Bellefontaine Airport Corporate Hangar which is a great space for our purposes. We will serve a continental breakfast and for obvious reason practice safe distancing. Seating will be limited but we can accommodate enough to hold our membership that typically attend the meeting. Watch our website and statement notices for more information. Annual Meeting details are available at https://questfcu.com/2020/02/03/2020-annual-meeting/

It has been a challenge to say the least the last several months to hold our normal board meetings. We used Zoom and it was effective but not comfortable because the Board is a really solid, hard working group and the interaction is amazing to watch and like I said, doing it virtually was a challenge. I am very happy to announce that we were able to have an in person Board meeting and were able to conduct our annual election of officers. Sarah Wirbel was tapped to become the next Board President of Quest Federal Credit Union. Sarah will be replacing Richard “Dick” Wilcox who served as President since 2008. The Board and Staff would like to welcome Sarah to her new role. We are all very excited to have Sarah as our President and look forward to many outstanding achievements in her future. Allen Barrett continues to serve as Vice President, James Ramge as Treasurer and Karen Breidenbach as Secretary.

Sarah is a 1996 graduate of Kenton High School and a 1997 Graduate of The State Beauty Academy. Sarah has been a small business owner for 16 years as the owner and operator of Triony Salon. She has served on the Quest board since 2006, developing her experience on the Supervisory, ALM, Nominating and Board Development committees. Sarah is active in her church, serves on the Kenton Educational Foundation Board and several other area organizations. Sarah lives in Kenton with her husband Corey and their three children.

Dick has been an amazing leader of our Board and true mentor and friend over the years. As any great leader does, Dick believed it was best for our organization to hand off the leadership role while still serving the board as a volunteer to provide Sarah and Quest the best opportunity to succeed in the future. When Dick became our President, Quest had two offices in Hardin County and during his tenure we have expanded to serve three counties, offer our members five branch locations and manage $140m in assets. Dick will continue to serve as a Board Member and will also assist me with other committee duties as Quest continues to grow and expand in Hardin, Logan and Wyandot counties. The Board and Staff would like to thank Dick for his tremendous service.

On the financial side, 2020 continues to show strong perform numbers. All things considered, we are still growing, loan demand has been strong, net income is tracking on budget for year end and delinquency remains low.

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Sarah WirbelSarah Wirbel, Board President
Quest Federal Credit Union

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – Summer 2020 posted on June 23rd, 2020 by in From the CEO | Permalink

For Ron Ridenour

Ronald Ridenour, Supervisory Committee Member

Quest Federal Credit Union would like to express our condolences to the family of Ron Ridenour, who recently passed. Ron served for many years on the Quest Federal Credit Union Supervisory Committee, Ron served on this committee since 1977 and we are deeply saddened by the loss. Thank you Ron and you will be missed!

Read Obituary
Ron Ridenour
For Ron Ridenour posted on June 22nd, 2020 by in News | Permalink

From the CEO – May 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

As you are aware, the COVID-19 pandemic has caused many changes to our daily lives. I am happy to update this article from March with the announcement that as of Wednesday, May 27th Quest has reopened our lobbies to our membership. We will allow members to enter the lobby and you may wear masks at your discretion. As you can imagine, this is never allowed under normal circumstances, for obvious security reasons, but for the safety of our members and our staff, we feel we can make this concession for a period of time to protect all involved. Please note that if you wear your mask into the lobby, we will ask you to remove hats, hoods and sunglasses so we can more easily identify you. During your transaction, we ask that you show us your full face or provide photo identification. Due to State guidelines, we can only permit a defined number of members in the lobby at any one time based on a square footage calculation. Each office is different so we ask for your patience and will thank you in advance as we permit members in and out of the office and uphold the expectation of social distancing.

Our drive thru remains full service for the time being so if our members are most comfortable doing business without entering the lobby. ATM’s will be maintained, fully stocked and available 24/7 at our branch locations and you can visit our website to see other offsite ATM locations. Our online banking and mobile app are always available and easy to use. If you need help or instruction on either digital service, do not hesitate to call and ask and we will be glad to help. The loan department will remain open and the loan staff is available to speak with you over the phone regarding your lending and payment needs. We will be accepting loan appointments but we ask that you call ahead to set a time to come in, again to help with the foot traffic flow in our lobbies. Thankfully, we launched e-signature for our loans several years ago and will maintain the ability to deliver loan documents and funding to our member/owners. Debit and Credit cards are of course a great option for your spending needs. Again, we thank you in advance for your cooperation during these unusual and difficult times.

On the financial side, 2020 continues to be above expectations and our financial performance remains strong. We are currently holding $135m in assets, loans are on pace to surpass 10% growth for the year, membership growth is very strong and delinquency is holding steady at 0.83% which is at or below peer average. Quest remains strong and confident in our financial performance year to date and most recently, received notification that our Bauer 5 Star rating was renewed for another quarter. This marks 59 consecutive quarters with the highest ranking that Bauer awards. Let me be the first to say congratulations and thank you to our member/owners for making this incredibly strong rating possible!

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best as our doors and our broader economy begin to reopen. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – May 2020 posted on May 28th, 2020 by in From the CEO | Permalink

Safe. Smart. Open.

QUEST FCU LOBBIES OPEN!

Safe.Smart.Open.

Quest Federal Credit Union executive management team members and our board of directors are pleased to announce that Quest FCU lobbies will again be open to service our member/owners banking needs.

IN-BRANCH SERVICES RESUME: May 27, 2020

As we open our lobbies to member/owner business on May 27, 2020 at 8:00am, we would like to remind our members that their health and safety, as well as the health and safety of our staff members is our utmost concern. As with many business operations, changes have taken place and this will be our new way of providing service. We will be following the social distancing guidelines and continue to work with our staff and members to ensure we are “Safe. Smart. Open.” for the foreseeable future.

CONTACTLESS BUSINESS

For our most vulnerable and at-risk member/owners, our drive thru services remain open and available to our members with FULL SERVICE options, to provide the most efficient and protective business options. We welcome you to continue using the drive thru. Additionally, our online banking and mobile banking solutions are continuously available for members.

IN-LOBBY BUSINESS

The following steps have been taken to ensure the health and safety of our members and staff:

  • Lobbies have been marked for safe distance and occupancy will be limited to ensure that members are not put into positions of crowding.
  • Protective shields are available at all teller stations and will help to minimize contact.
  • Masks are not required to enter, but members who wish to wear a mask may do so. Members should be ready to present proper identification or temporarily remove the mask for identification purposes.
  • Additionally, should a member wear a mask, we may respectfully request that hats, hoods, sunglasses, and other coverings be removed to ensure proper identification and safety.
  • Hand sanitizer stations are present in all branch lobbies.
  • Appointments can be made for loan services, please contact your branch for appointment options.
  • Branch staff will be cleaning, sanitizing, and working diligently to stop the spread of COVID-19.

Thank you for your patience as we work through these new business practices. We are excited to welcome our member/owners back to our branches, we ask for your understanding and work with us to provide service beyond expectation.


Matthew Jennings, CEO
Quest Federal Credit Union

Safe. Smart. Open. posted on May 27th, 2020 by in News | Permalink

From the CEO – March 19, 2020

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

As you are aware, the COVID-19 pandemic has caused many changes to our daily lives and recently, Quest’s Executive Management Team with support of our Board of Directors, made the tough decision to close our lobbies. The health and safety of our member/owners and staff was at the forefront of our decision making process and Quest is simply doing our part to help stop the spread and flatten the curve.

Our drive thru hours will be extended to make sure that we meet the needs of our member/owners, ATM’s will be maintained, fully stocked and available 24/7 at our branch locations and you can visit our website to see other offsite ATM locations. The loan department will remain open and the loan staff is available to speak with you over the phone regarding your lending and payment needs. Thankfully, we launched e-signature for our loans several years ago and will maintain the ability to deliver loan documents and funding to our member/owners. Debit, Credit and ATM cards are of course a great option for your spending needs and we encourage our member/owners to download our mobile apps for your convenience. If you need assistance with mobile applications or online banking, please give us a call and we will be happy to assist. We thank you in advance for your cooperation during these unusual and difficult times.

To stay up-to-date on the status and activities at Quest Federal Credit Union during this time, please bookmark the following link.

COVID-19 INFORMATION

Additionally, if you do not follow Quest FCU on Facebook, if you have a Facebook account, you can find us at Quest Federal Credit Union.

On a brighter note, 2020 has started off to be a strong financial year in regard to our balance sheet and income statement. We are currently holding $127m in assets, loans are on pace to surpass 10% growth for the year, membership growth is very strong and delinquency is holding steady at 0.79% which is at or below peer average. All told, Quest remains strong and confident in our financial performance year to date and most recently, received notification that our Bauer 5 Star rating was renewed for another quarter. This marks 59 consecutive quarters with the highest ranking that Bauer awards. Let me be the first to say congratulations and thank you to our member/owners for making this incredibly strong rating possible!

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best, together we will overcome this pandemic and please do not hesitate to ask one of our amazing staff members if there is something you need or if we can help in any way. We view Quest as one big family and we are here to help. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

50 Years
Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – March 19, 2020 posted on March 19th, 2020 by in From the CEO | Permalink

COVID-19

QUEST FCU Coronavirus COVID-19 Readiness/Preparedness

Member/Owners –

Quest Federal Credit Union executive management team members and our board of directors have been in constant communication regarding the developments and guidance provided by governmental agencies related to coronavirus (COVID-19). We would like to briefly update you on the measures we are taking and suggestions for our members to undertake during this period. We have comprehensive plans in place for pandemic and emergency situations.

BRANCH ACCESS

  1. Effective Friday 3/20/2020 – in-branch, lobby services discontinued. Drive thru services remain available.
  2. Effective Thursday 3/26/2020 – drive thru hours are Monday-Thursday 8:00am-4:30pm / Friday 7:30am-5:30pm.
  3. ATM will be cleaned regularly with EPA-approved disinfectants, increased frequency.
  4. All branch staff are available for phone calls and our lines are open.
  5. Our drive thru services remain open and allow members the opportunity to participate in adequate distancing to reduce spread. See new, temporary business hours posted above.

COVID-19 FAQ

ONLINE ACCESS

If you have not already, be sure to enroll in It’s Me 247 Online Banking. You can enroll in online banking over the phone with proper account verification. Access is available immediately and you’ll be able to get account information securely and anytime, day or night.

MOBILE ACCESS

We also want to help you have confidence that you can do your banking with Quest FCU from anywhere, using our Quest FCU Mobile Application. We have a variety of mobile tools that allow you to access the virtual branch you hold in your hands.

If you have not already, be sure to download the Quest FCU Mobile App, available for Android and Apple devices.

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WE ARE HERE TO HELP

If you have been affected by COVID-19 and need help with your account, please call us at 800-333-9571 and let us know how we can help.

If we reach out to you, we will never ask for confidential information such as your name, personal information, account numbers, personal identification number (PIN), or other secure information.

For more information, visit the CDC’s resource center.

Contact us:

Phone/text – 800-333-9571
Locations/ATMs – https://questfcu.com/locations

Stay Connected:

If you are a Facebook user, please be sure to Like and Follow us on Facebook to see the most up-to-date information. You can find us here: https://www.facebook.com/Questfederalcu/.

COVID-19 posted on March 13th, 2020 by in News | Permalink

2020 Annual Meeting

AnnualMeetingNotice2020

Annual Meeting Reminder! Virtual Meeting Information Available.

On Saturday, September 19, 2020 at 9:00am, Quest Federal Credit Union will be hosting virtual access to our Annual Meeting being held at the Bellefontaine Municpal Airport. Due to COVID-19 and social distancing guidelines, in-person attendance is limited. For members who wish to attend virtually, we are offering this access. The meeting link is provided below. Thank you for your interest, we look forward to hosting this virtual event.

Join Zoom Meeting

Link: https://us02web.zoom.us/j/87977286975?pwd=STVrdzNuZVovY3BRMTBnYTN6TnpjZz09

Last updated: 9/15/2020 4:10pm

Join us for the 2020 Quest Federal Credit Union Annual Meeting on September 19, 2020!

Member/owners are invited to attend our 2020 Annual Meeting, however, seating is limited due to current State of Ohio Health Orders. The meeting will be held at the Bellefontaine Airport Hangar. The airport address is as follows: 3100 State Route 47 West, Bellefontaine, OH 43311. A light breakfast will be served at 9:00am with the meeting to follow.

Social distancing rules will be enforced, an online Zoom webinar/meeting will be provided for those member/owners who wish to attend virtually. This meeting information will be provided closer to the meeting date. See above for this information.

Please join us as we review the achievements of 2019 and discuss the future of Quest Federal Credit Union, as well as celebrate the past 50 years of service to our member/owners and communities!

Review the biographies for Quest’s 2020 Board of Directors nominees.

Explore the Possibilities!

2020 Annual Meeting posted on February 3rd, 2020 by in News | Permalink