From the CEO – April 2021

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

I hope this letter find you enjoying spring weather even though as I write this there is snow on the ground in late April. No worries, its Ohio so I am quite certain that the weather will change multiple times over the next few days. Lobbies are open and we are back to full service in person and through our drive ups. Its great to have members back inside where we can engage far easier than over a phone. Thank you all for your willingness to bear with us through difficult times. We learned a tremendous lesson of how we can still maintain operations even without face-to-face contact and again, we thank you for working through this process. Hopefully, we are back open for good and we can all return to more normal very, very soon.

I have several topics to offer an update on for our members. First, Quest was approached by the Board of the UAP Employees FCU located in the Triumph Thermal plant in Forest, Ohio about a potential merger. I am happy to announce that on April 15th, the members of UAP voted overwhelmingly to become a part of the Quest family. We are working diligently now to merge the member data into our system and hope to have that finalized by mid-May. We look forward to offering our new UAP members the full line of products and services that Quest members have come to expect. Second, we continue to plan for our expansion at Indian Lake. As you know, cost of construction is high and ever increasing but we are working with our general contractor, W. Lewis Construction to manage that cost and make sure that we stay within our designated budget to keep the project on schedule for completion by spring 2022.

Our Board of Directors met on April 20th for their monthly and annual re-organizational meeting. Sarah Wirbel was re-elected as President, Allen Barret as Vice President, Karen Breidenbach as Secretary and Cam Hemmerly as Treasurer. Credit Committee will be chaired by David Sturgeon this year and Randy Buxton will serve as Chair of the Supervisory Committee.

The new year is off to a strong start financially and Q1 showed stronger than normal loan growth, very high deposit growth due to tax season and the third round of stimulus payments and member growth has been exceptional. Please contact any of our branch locations for all your savings, loan or mobile banking needs and I will keep you posted as the year progresses on our financial performance.

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best for a safe, healthy and successful 2021. We view Quest as one big family and we are here to help, so if there is anything that we can do to make your quality of life better, do not hesitate to ask! Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – April 2021 posted on April 27th, 2021 by in From the CEO | Permalink

Spring Loan Special

Summer Special

Quest Federal Credit Union is offering a rate discount of 0.50% OFF on cars, trucks, boats, motorcycles, recreational vehicles, personal watercraft, and more!

For qualified borrowers, Quest is offering our great rates and personal service to help you make this summer a great one! Already have a new car, motorcycle, boat, RV, or other toy loan, bring it to Quest and let us refinance it for you, you’ll still earn the rate discount!

Location: Main Office Jacob Parrott Branch Ada Branch Bellefontaine Branch Upper Sandusky Branch
Address: 12837 US Highway 68
Kenton, OH 43326
101 Jacob Parrott Blvd
Kenton, OH 43326
232 N. Main St.
Ada, OH 45810
900 E Sandusky Ave.
Bellefontaine, OH 43311
1725 E Wyandot Ave.
Upper Sandusky, OH 43351
Phone: 419-674-4998 419-675-2322 419-634-0031 937-599-1321 419-835-1101
Contact: Krane Stahler
& Emily Heilman
Jessica Shepherd
& Anthony Wack
Jennifer Nelson Chasidy Pond Richard “Rick” Clark

Rate discount for qualified borrowers only. Rate discount on refinanced items does not apply toward loans currently with Quest Federal Credit Union. Rate discount eligible from 4/20/2021 through 6/20/2021.

Spring Loan Special posted on April 20th, 2021 by in News | Permalink

PRESS RELEASE: UAP FCU MERGER

FOR IMMEDIATE RELEASE:

Forest, OH – April 16, 2021 – The members of UAP Employees Federal Credit Union have voted to merge their balance sheet and memberships into Quest Federal Credit Union. A vote was held with a final tabulation taking place on April 15th at the UAW Local 1033 Union Hall. The merger effective date will be April 30th, 2021.

The Board of Directors of UAP FCU approached the Board of Quest in the fall of 2020 about the potential of partnering in a merger to enhance offerings to their members. The Quest Board of Directors welcomed the opportunity to bring the UAP members into the Quest family. Board President Sarah Wirbel stated “We are very happy to have the opportunity to bring the UAP members into our credit union and we look forward to serving their needs as we move forward together”. Quest Federal Credit Union offers a full line of financial products and services including loans of all types, mobile and online banking, instant issue card services and many more. “I believe that the UAP members will see a tremendous benefit by becoming members of Quest. Not only do we offer multiple branch locations across the region but we have a large network of ATM’s and shared branching locations that make banking easy and free just about anywhere you work or travel. Member benefits and keeping the cost of those benefits as low as possible is at the heart of every decision we make and I am pleased that we can now offer those same benefits to our new UAP members” commented Matt Jennings, CEO of Quest.

UAP Employees FCU is located in the Triumph Thermal plant in Forest. Quest Federal Credit Union was founded in 1969 as the Kenton Rockwell Standard Federal Credit Union and from that time has grown to 15,000 members and $175m in assets serving a three county area including Hardin, Logan and Wyandot counties.

Contact:
Brian Sprang
bsprang@questfcu.com
12837 US Highway 68
Kenton, OH
Ph: 800-333-9571 x1116
###

PRESS RELEASE: UAP FCU MERGER posted on April 16th, 2021 by in News | Permalink

Public Auction – April 21, 2021

ATTENTION!

Quest Federal Credit Union is announcing a public auction on April 21, 2021 @ 4:00pm for the following items:

  • 2016 Hyundai Accent- Red, (rebuilt salvage title) Mileage: 70,407
  • 2006 GMC Sierra- Tan, Mileage: 246,141
  • 2006 Pontiac G-6- Grey, Mileage: 206,490
  • 2004 Ford F150 XLT Super Crew 4WD- Black, Mileage: 159,535
  • 2003 Chevrolet Silverado 2500 HD LS 4WD- Green, Mileage: 164,387
  1. Vehicles will be available for viewing on 4/16/2021 at our Main Office, address below
  2. In the event of severe weather, auction will be held indoors
  3. All vehicles sold “as is”, we reserve the right to reject any and all bids
  4. PLEASE FOLLOW SOCIAL DISTANCING GUIDELINES/OH DEPT. OF HEALTH GUIDELINES

For additional info, contact:

Angela Newland @ 419-675-2442

Matt Jennings @ 419-674-4998

Auction location:

Quest Federal Credit Union
12837 US Highway 68
Kenton, OH 43326

HYUNDAI
CHEVROLET
GMC
PONTIAC
FORD
Public Auction – April 21, 2021 posted on April 12th, 2021 by in News | Permalink

May 2021 Fee Changes

Fee Change Notice!

Please be aware that effective May 1, 2021, Quest Federal Credit Union will charge the following fees.

Credit Card Replacement Fees

  • Standard Credit Card Replacement: $7.00 per card
  • Expedited Credit Card Replacement: $25.00 per card

Incoming Wire Fees

  • Incoming Wire Fees: $5.00 per wire

Thank you.

May 2021 Fee Changes posted on April 1st, 2021 by in News | Permalink

2021 Scholarship Program

2021ScholarshipProgram

Quest Federal Credit Union recognizes, rewards, and supports the pursuit of higher education in our community. Quest is making available nine (9) $500 scholarships for those high school students who will be continuing their education following graduation.

ELIGIBILITY

  • 3.0 GPA or higher
  • Will attend an 2- or 4-year accredited university, college, or technical school
  • Students in Hardin, Logan, or Wyandot counties are eligible, also if you reside outside these counties, but have a parent or grandparent that is a Quest member you are eligible.
The eligibility requirements have changed from the 2016 program. If you have questions about eligibility, please DO NOT HESITATE to contact us and ask! Contact Us or email us at questadmin@questfcu.com

SELECTION PROCESS

  • Your application will be evaluated by the Quest Federal Credit Union Scholarship Committee and you will be notified no later than May 31st, 2021

 APPLICATION DEADLINE

Mail to:

Quest Federal Credit Union Scholarship Committee
c/o Quest Federal Credit Union
12837 US Highway 68
Kenton, OH 43326

2021 Scholarship Program posted on March 4th, 2021 by in News | Permalink

Safe. Smart. Open.

QUEST FCU LOBBIES OPEN!

Safe.Smart.Open.

Quest Federal Credit Union executive management team members and our board of directors are pleased to announce that Quest FCU lobbies will again be open to service our member/owners banking needs.

IN-BRANCH SERVICES RESUME: March 8, 2021

As we open our lobbies to member/owner business on March 8, 2021 at 8:00am, we would like to remind our members that their health and safety, as well as the health and safety of our staff members is our utmost concern. As with many business operations, changes have taken place and this will be our new way of providing service. We are still following all applicable health board advisories from federal, state, and local agencies. We will be following the social distancing guidelines and continue to work with our staff and members to ensure we are “Safe. Smart. Open.” for the foreseeable future.

CONTACTLESS BUSINESS

For our most vulnerable and at-risk member/owners, our drive thru services remain open and available to our members with FULL SERVICE options, to provide the most efficient and protective business options. We welcome you to continue using the drive thru. Additionally, our online banking and mobile banking solutions are continuously available for members.

IN-LOBBY BUSINESS

The following steps have been taken to ensure the health and safety of our members and staff:

  • Lobbies have been marked for safe distance and occupancy will be limited to ensure that members are not put into positions of crowding.
  • Protective shields are available at all teller stations and will help to minimize contact.
  • Masks are required per state health orders. Members should be ready to present proper identification or temporarily remove the mask for identification purposes.
  • Additionally, while wearing a mask, we may respectfully request that hats, hoods, sunglasses, and other coverings be removed to ensure proper identification and safety.
  • Hand sanitizer stations are present in all branch lobbies.
  • Appointments can be made for loan services, please contact your branch for appointment options.
  • Branch staff will be cleaning, sanitizing, and working diligently to stop the spread of COVID-19.

Thank you for your patience as we work through these new business practices. We are excited to welcome our member/owners back to our branches, we ask for your understanding and work with us to provide service beyond expectation.


Matthew Jennings, CEO
Quest Federal Credit Union

Safe. Smart. Open. posted on March 4th, 2021 by in News | Permalink

2021 Annual Meeting

AnnualMeetingNotice2021

Annual Meeting Reminder!

On Saturday, March 20, 2021 at 9:00am, Quest Federal Credit Union will be hosting our Annual Meeting virtually. Due to COVID-19 and social distancing guidelines, in-person attendance is restricted. For members who wish to attend virtually, we are offering virtual access through Zoom. Meeting registration information provided below. All member/owners are invited to attend our 2021 Annual Meeting.

Please join us as we review the achievements of 2020 and discuss the future of Quest Federal Credit Union.

REGISTER NOW: CLICK TO REGISTER


2021 ANNUAL REPORT: DOWNLOAD NOW


Review the biographies for Quest’s 2021 Board of Directors nominees.

Explore the Possibilities!

2021 Annual Meeting posted on February 17th, 2021 by in News | Permalink

Exploration Podcast

Exploration Podcast Announcement

Exploration Podcast

Quest Federal Credit Union CEO, Matthew Jennings and Brian Sprang, CIO, are pleased to announce the debut of EXPLORATION, a podcast series from Quest Federal Credit Union.

Matt & Brian cohost this informative podcast series to help educate and inform our membership as well as board, staff, and the general public on all things QUEST FCU! Matt & Brian record Exploration periodically and release new episodes featuring guest appearances by other Quest staff and board members. Topics are presented in a conversational manner and we invite everyone to give us a listen, and if you like what you hear, subscribe and take us with you wherever you go! New episodes are released periodically, be sure to subscribe and watch for new episodes! Thank you for listening!

Exploration Direct Link: Exploration

Exploration on Apple Podcasts: Exploration (Apple Podcasts)

Exploration on Google Podcasts: Exploration (Google Podcasts)

Subscribe: More subscription services available!

FAQ

What’s a podcast?

According to Wikipedia, a podcast is an episodic series of spoken word digital audio files that a user can download to a personal device for easy listening. Streaming applications and podcasting services provide a convenient and integrated way to manage a personal consumption queue across many podcast sources and playback devices.

How do I listen?

If you’re visiting this page on your mobile device, just tap on the Apple Podcasts or Google Podcasts button above and it should open the default app on your device for podcast listening. You can also click on the Direct Link above and pull up each episode and listen through your web browser.

Exploration Podcast posted on January 29th, 2021 by in Exploration | Permalink

From the CEO – January 2021

From the CEO’s Desk

Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.

I hope this letter find your new year off to a healthy and successful beginning for you and your family! Just a quick update on our lobby closures, as I mentioned in my previous letter, this step was taken for the overall safety of our members and our staff. We are all aware of the news and that cases continue to increase in our area and I know the lobby closures are inconvenient for all involved but we will continue with phone, online and drive up service only until we begin to see a decline in cases. Again, I know this can be terribly inconvenient and we do appreciate your cooperation and willingness to assist Quest in keeping everyone safe. If you have business to conduct that may require you to enter the building, we can make accommodations for this, I ask that you call your local branch VP of Operations and they will assist you in making arrangements to enter their branch and take care of your needs.

Quest highly encourages all members to take a moment to view and learn about our online services. We have a high volume of our members that use our online banking and mobile app currently and these service lines are Safe and Secure! It is frustrating we know when 14,500 members are all trying to call our offices and visit our drive ups at the same time. With mobile access you can view your account, retrieve a statement, move money around, make payments, track transactions, apply for loans and so much more. Again, we highly encourage our members to explore this option for service and our Member Service Representatives and Call Center Coordinators will be more than happy to assist you in setup and navigation. More information is available on our homepage and links are below.

2020 was one for the ages! We all know the prevailing news about the pandemic, political and civil strife among other concerning issues in the past year. That said, Quest had a banner year and for that, we thank our members for their continued patronage of the credit union, it takes all of us to maintain the level of success that Quest achieved in 2020. Asset growth ended the year at 29.28% and we now hold $159m in assets as of year-end. Loan growth was very strong coming in at 10.16% and even more positive that our delinquency is at an all-time low of 0.43%. Membership growth was very strong finishing at 3.41% net of dormancy and from an earnings standpoint, we closed out 2020 with a very strong 0.71% Return on Assets (ROA). All told, the picture for Quest was very bright in 2020 and this momentum has propelled us into 2021 with a strong foundation for safety and soundness.

January is typically the month that our Management Team and Board of Directors meet to conduct our planning session for the upcoming 12-18 months. As you can expect, we did not gather this year and have chosen to push our planning session back into late spring or early summer when it’s more likely that we can meet and discuss our plans in a face to face environment. Have no worries, we have plenty to keep us busy to begin the year and the major topic for 2021 is our developing plan to expand at Indian Lake. If you are not aware, Quest purchased a lot on Main St. in Russells Point just to the west of the harbor and donut shop. It’s a great location that has water access at the harbor and is easy to reach by road from the surrounding areas. We are currently finishing the design process for a 2400 square foot branch with a full serve ATM, drive up and lobby with a full time Loan Officer. The building will be an attractive addition to Russells Point and create a great point of contact for our members that live and work in the Indian Lake region. Our Board approved the expansion at their January meeting and our timeline is to finalize the design, seek state and local plan approval and be ready to break ground in September once the lake has reached the off season. Normally a branch takes 5-6 months to complete so we are planning for a spring 2022 opening date. Quest is very excited to take this step that has been planned for several years and we are very motivated to be a great community partner to Russells Point and the entire Indian Lake region.

In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best for a safe, healthy and successful 2021. We view Quest as one big family and we are here to help, so if there is anything that we can do to make your quality of life better, do not hesitate to ask! Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer

Quest FCU CEO, Matt Jennings Matthew Jennings, CEO
Quest Federal Credit Union
From the CEO – January 2021 posted on January 20th, 2021 by in From the CEO | Permalink