Pay Your Bills Online with It’s Me 247 Bill Pay!
Receive, pay, and organize your bills online through Quest Federal Credit Union’s It’s Me 247 Online Banking!
Want to pay your bills while you’re already logged into It’s Me 247 Online Banking? Look no further than It’s Me 247 Bill Pay from Quest Federal Credit Union powered by Payveris. With Bill Pay, member/owners can manage your bills and allow for payment to anyone you want to pay. Make one-time payments or schedule recurring payments to select billers. Receive and review bills sent directly to the Bill Pay site.
Your credit union will be launching a new, enhanced, online bill pay. Our new system will include features that will make this valuable tool even better, including:
- Full integration within online banking
- Full mobile functionality for your phone or tablet
- Ability to configure email alerts
- Real-time access to checking account balance
- Reminders if balance isn’t sufficient to pay bills
- A more intuitive, user-friendly experience
IMPORTANT CHANGE – You will no longer select the ‘deliver by’ date when scheduling payments. The new system will ask you what day you want to ‘send’ your payment. Here is an example of the difference:
Previous Method: You would schedule a payment to be delivered by 08/12/16. The bill pay system will then send your payment prior to the payment date so that your payment would arrive by said date.
New Method: You will pick the day that you want your payment to be processed. You will notice that we will display the estimated delivery date for your convenience. If your payment is due by 08/12/16, you would need to login before your due date and schedule your payment.
Electronic Payment – You would need to send on or before 08/11/16.
Check Payment – You would need to send on or before 08/03/16.
Additionally, with the previous bill pay system, your payment could be sent as a member draft check, corporate check, or an electronic payment. The new system will no longer send a corporate check from your account.
We expected a high percentage of payee information to automatically convert to our new bill pay system. That said, yes, you may need to set up your payees again. In the event that we were not provided with a biller address, you might be required to add the payee to the new bill pay system.
It is very important that you login now, review your payees, and confirm all of the payees transferred over to the new system. If they did not, follow these 3 simple steps to add them back:
- Find your most recent bill or the payee collection form (if you filled this out prior to the upgrade).
- Enter the payee name
- Enter your bill information in each box and hit “Add Payee””
Funding Model Changes:
Under the new It’s Me 247 Online Bill Pay system, the funding model for bill payments has changed.
Previous Method: When bill payments were processed, the bill pay system assumed that the payer (you) had funds on hand to cover the bill payment amount. In the event that this was not the case, the bill pay system would then pay the bill on your behalf but then work with you to repay them. This is also known as a risk-based model.
New Method: When bill payments are processed, the bill pay system will perform a series of checks on your account at the time of scheduling, as well as at the time of payment. The following checks will be performed, in the order listed.
- Available Balance
- Overdraft Protection (fees will be charged as normal by Quest FCU)
- Courtesy Pay (fees will be charged as normal by Quest FCU)
In the event that all three checks fail, the payment will not be processed and the bill will remain unpaid.
DID MY PAYMENTS STILL PROCESS DURING THE UPGRADE?
Yes. Any payments scheduled through [DATE], have been paid through our previous bill pay system. You will not have access to review these payments within the new system, however we suggest reviewing your checking account history within online banking or contacting your payee to confirm your payment had been received.
DID REPEATING OR AUTOMATED PAYMENT CONVERT?
Although we anticipated recurring payments to convert, we recommend taking a moment to confirm they have loaded correctly. Refer to the Payee Collections form you completed prior to the upgrade for your account information.
WHAT ABOUT PAYMENT HISTORY?
Roughly 6 months’ of your payment history should be available to you at this time. Your most recent bill pay history will not be available, however we recommend reviewing your checking account history within online banking or contacting your payee to confirm your payment had been received.
DID MY STATEMENTS CONVERT?
Your electronic bill did not carry over to the new system. If your payee was sending your bill directly to bill pay, you have been un-enrolled from this service. Please login now and re-establish this connection!
WHERE IS THE PAYMENT INQUIRY TOOL?
The payment inquiry tool is no longer be available within bill pay. If you have a question about your bill, you can contact our member service department by giving us a call or stopping by your local branch.
HOW WILL I RECEIVE BILL PAY NOTIFICATIONS?
We have two ways of communication with our enhanced system.
EMAIL NOTIFICATION: You will receive an email notification from our bill pay system. The communication will be sent by firstname.lastname@example.org. We encourage that you add this email address to your address book to ensure that it is correctly delivered to your inbox.
ONLINE BANKING NOTIFICATION: It’sMe247 will display the same communication within the bill pay message center.
WHERE ARE MY EXTERNAL ACCOUNTS?
The Account-to-Account (A2A) feature is no longer be available with the enhancement. If you have added an external account for these transfers, the information did not carry over to our new system. We are excited to announce that we will be offering a Person-to-Person (P2P) program in the future, we’ll let you know when that is available!
WHAT IF I AM NOT AN ACTIVE BILL PAY USER?
We encourage you to enroll! This is a quick, and easy way for you to pay your bills online.
BILL PAY KEY TERMS
- ELECTRONIC PAYEE:
- Merchant allows payments to be processed electronically. (Processing Time: 1-2 Business Days)
- PAPER CHECK PAYEE:
- Merchant will receive a physical check in the mail delivered by the United States Postal System (USPS). (Processing Time: 7 Business Days)
- MANAGED PAYEE:
- The bill pay vendor and the payee have established a relationship to better deliver payments on behalf of the member. The payment address is not displayed to member because the information is considered proprietary information to the vendor.
- RECURRING PAYMENTS:
- User-defined request for automatic payments for a specific payee. The member will define the payment amount, frequency, start date, and end date.
- Payment (bill) information will display within your Bill Pay Dashboard. This information will provide you with the important items such as Payment Date, Amount Due, and Available Balance (if applicable).
It’s Me 247 Bill Pay is available for FREE for all members with 3 products and who have enrolled in e-Statements. Member/Owners who do not have 3 qualifying products or enroll in e-Statements can still enroll in It’s Me 247 Bill Pay, however, there is a $5 monthly fee charged. NOTE: Up to 15 bill payment transactions are included in the monthly enrollment and usage of It’s Me 247 Bill Pay (either free or paid $5/month). Bill Pay transactions in excess of 15 monthly payments will be charged to the member account as a pass-through of the fees associated with processing the additional monthly transactions. Costs may vary due to postage or other changes outside of the control of Quest FCU.
We hope all of our members will take advantage of this convenient product we offer! If you have further questions please call any of our offices at 419-674-4998 or 800-333-9571.
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