IMPORTANT NOTICE FOR QUEST DEBIT & CREDIT CARD HOLDERS
***** UPDATE October 3, 2014 *****
For members that experience difficulties with debit and credit card transactions after the close of business on Friday (10/03/2014) and over the weekend, please use the following contact numbers:
- Debit/ATM Cards: 1-888-918-7852
- Visa Credit Cards: 1-800-453-4270
In the event that fraudulent activities are identified by the processing companies, a block may be placed on the card and all transactions will be suspended. Please use the above numbers to contact the processing companies to determine card status. Thank you.
For immediate release — October 2, 2014
We have received notices from our debit and credit card processors regarding at-risk/compromised cards associated with the recent Home Depot Data Breach.
Many cards have been compromised in this breach and we are taking steps to close these cards and reduce the risk for fraudulent activities on the identified accounts.
We will be reissuing cards to replace the compromised/closed cards. Due the large scope of the Home Depot breach, we’ve been advised that it may take a little longer than normal for the replacement debit cards to arrive in the mail. PINS will be mailed separately, and should be delivered 2-3 days after the plastic card.
If you have been impacted by the breach you may have already been contacted by phone by the processing companies. Quest is also notifying all card holders with at risk/compromised cards directly by telephone, to minimize any inconvenience and confusion. We will continue to monitor at-risk/compromised cards for fraud. You should review the activity of your account frequently and report any suspicious activity to us immediately. If you have any questions you may contact the credit union at 419-674-4998 (or toll-free at 1-800-333-9571).
These data breach incidents are frustrating for Quest members and Quest Staff/Management alike. The time and expense to reissue cards is considerable but we think it is imperative to make sure your transactions are secure. Quest Federal Credit Union has begun the process of enhancing our card programs with EMV chip enabled cards. EMV chip technology should reduce this type of massive data theft considerably. Please watch your Quest statements, newsletters, and social media for more information on EMV chip cards in 2015.
As always, we urge you to be diligent in protecting your personal information. Remember, Quest Federal Credit Union will never ask you to enter or say your card number by email, text or phone. We may call to validate charges for security purposes, however you will not be asked for your card number or for your security code, so you should never give that information out in a contact not initiated by you.
There is no need to take any immediate action regarding your Quest Federal Credit Union credit or debit card unless you hear from us or our processing companies – you may continue to use your cards. However, if your card is identified to us as part of the breach, we will contact you regarding the replacement of your card.
It is extremely important for you to monitor your account activity very closely. If you use It’s Me 247 online, mobile and/or text banking, please log in frequently to review your account activity, and report any unusual or unexplained transactions to us immediately. We recommend that you take advantage of the “Alert” capabilities of It’s Me 247 and subscribe today. Simply log in and go to Info Center, then click on eAlert Subscriptions. These automated alerts can give you a “heads up” notice of a low account balance or large withdrawal. If you do not use our electronic services, please be sure to monitor all of your account statements promptly and thoroughly, and report any discrepancies to us immediately.
Your security is very important to us, and we will take all steps necessary to ensure your account and personal information is protected. If you need assistance please call us at 419-674-4998 or toll-free at 1-800-333-9571.