Hello, my name is Matt Jennings and I am the CEO of Quest Federal Credit Union.
It seems like every week there is a news story relating to data breaches for large retail vendors, Target, Home Depot, K-Mart, just to name a few. I want to assure our members that at Quest, we take these events very seriously and we are doing all that we can to limit the risk exposure for our members and to help clean up in the aftermath if your card was affected. Most times, your card is not directly compromised but is “potentially” compromised due to being used at one of the retailers or restaurants and to play it safe, we are notified of the potential compromise and then we take the necessary steps to limit our risk by blocking that card and issuing a new one. The process is inconvenient to say the least but the safest play for you the member and Quest as the card provider. If you recall, I listed a few helpful hints last month on how to protect yourself online, this month I would like to offer a few helpful hints if you are notified or are worried you could be affected.
As always, we are here to serve so if you have any questions, comments or concerns, just give us a call and any one of our Member Service staff can help explain and resolve the issues.
A FEW HELPFUL HINTS!
If you are contacted by our card services, they will know your card number and will offer to block your card. If a caller ever asks that you confirm your social security number, card number, etc….THAT IS NOT QUEST. We have your information, our card processor has your information and we will NOT ask you to tell us anything.
If your card is potentially compromised, we suggest you agree to have the card blocked immediately or if you are travelling, that you defer until you are able to access your money by a different source than the card in question. We never want to leave any one stranded.
Once your card has been blocked, simply call in to any of our branch locations and we will kick start the re-issue process on your behalf and get you a new card ASAP
If it is after hours and you believe you have fraud on your card or are simply worried that someone may have compromised your card, visit our website (direct URL below) and do not hesitate to call our card services department and they can tell you recent transactions and assist with a card block.
In the event that you lose your card or misplace a wallet, simply call and request a card block and then if you find the card, we can always remove the block. Better safe than sorry.
In closing, I hope you enjoy the changing of the seasons, take a moment to enjoy the fall splendor and spend some time with family and friends! I welcome any comments, suggestions or questions from our members. I can be reached by calling the Main Office or via email at email@example.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!
Chief Executive Officer