From the CEO’s Desk
Hello, my name is Matt Jennings and I am the Chief Executive Officer of Quest Federal Credit Union.
As you are aware, the COVID-19 pandemic has caused many changes to our daily lives and recently, Quest’s Executive Management Team with support of our Board of Directors, made the tough decision to close our lobbies effective Monday, November 16th. The health and safety of our member/owners and staff was at the forefront of our decision making process and Quest is simply doing our part to help slow the upward spike in cases this fall.
As we had to do in the spring, our drive thru’s will remain completely open, we are all available over the phone for all products and services. ATM’s will be maintained, fully stocked and available 24/7 at our branch locations and you can visit our website to see other offsite ATM locations. The loan department will remain open and the loan staff is available to speak with you over the phone regarding your lending and payment needs. Thankfully, we launched e-signature for our loans several years ago and will maintain the ability to deliver loan documents and funding to our member/owners. Debit, Credit and ATM cards are of course a great option for your spending needs and we encourage our member/owners to download our mobile apps for your convenience. If you need assistance with mobile applications or online banking, please give us a call and we will be happy to assist. We thank you for your understanding.
On a brighter note, 2020 continues to be a great year financially. We are currently holding $156m in assets, loans are on pace to surpass 15% growth for the year, membership growth is very strong and delinquency is very good at 0.51% which is at or below peer average. All told, Quest remains strong and confident in our financial performance year to date and most recently, received notification that our Bauer 5 Star rating was renewed for another quarter. This marks 61 consecutive quarters with the highest ranking that Bauer awards. Let me be the first to say congratulations and thank you to our member/owners for making this incredibly strong rating possible!
In closing, thank you for your patronage. The Board of Directors and Staff would like to wish you all the best, together we will overcome this pandemic and please do not hesitate to ask one of our amazing staff members if there is something you need or if we can help in any way. We view Quest as one big family and we are here to help. Stay safe, take care of family, neighbors, friends and yourselves. Thank you and I welcome any comments, suggestions or questions from our member/owners. I can be reached by calling the Main Office or via email at firstname.lastname@example.org. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!
Matt Jennings, Chief Executive Officer
Matthew Jennings, CEO
Quest Federal Credit Union