Alert – Home Warranty Scam
Quest Federal Credit Union members have reported receiving a letter from “Home Warranty Division” (or similar), requesting a payment by phone to activate or renew Home Warranty coverage. The letter attempts to deceive people into thinking their coverage is expiring and they need to take action right away.
This is a nationwide scam. Please DO NOT respond to this offer.
The letter may list Quest Federal Credit Union, as QUEST FCU, (or other mortgage lenders) in order to deceive homeowners. At the bottom, it may also say “Not affiliated with QUEST FCU”
No action is needed, and we recommend you shred or recycle this letter. if you have further questions, please do not hesitate to contact your local branch of Quest Federal Credit Union, or reach us at 800-333-9571.
Tips to avoid common scans:
- Stop. If you receive a phone call, letter, email or other solicitation that you don’t recognize, never give out your account number, social security number, or other sensitive information.
- Inspect. Read the small print. Solicitations for services will often make it sound like you owe money, but may disclose “this is not a bill” or “we are not affiliated” with your service provider.
- Verify. If the phone call, letter, or email claims to be from a company you work with, such as Quest Federal Credit Union, you should always contact them at phone number or email address that you can verify is legitimate.