From the CEO’s Desk

Hello, my name is Matt Jennings, and I am the Chief Executive Officer of Quest Federal Credit Union, and I hope this letter finds you all well.

Quest is rounding out the year and we are performing quite well. Currently we have ROA of 0.77% year to date, Net Worth stands at 9.22% and our Loans to Shares are very strong at 76.53%. Delinquency is higher than we prefer at 0.92% but with that said, there are a few struggling loans that will return to performing and this number will be less than half of what it is now. Assets ended October at $196.5m, which has been $11m in growth since year end. All in all, Quest is growing, and we are financially strong.

Once our card transition was completed, we began issuing our cash back rewards program on credit cards and reward points on debit cards. Check out your regular shares for the cash back rewards that are posted to your account monthly. We are excited to announce and launch our Quest Tiered Rewards Program that pays you in points for nothing more than using your credit union! You can accumulate points for most all products and services that Quest offers and then use those points for Quest Swag, interest bumps on CD’s, or offsetting costs of card replacement, fee reductions, etc. Check out your points by logging into online banking or by inquiring with the frontline Member Service Representatives at any of our convenient branch locations. You can also check out our new online store for Explorer Tier Rewards point redemptions – go to: https://store.questfcu.com and have a look!

I am very pleased to report that Quest members have responded well to the new Treasurer of State’s Home Buyer Plus Program. The program is designed to encourage savings for a down payment or closing costs on a home. It doesn’t have to be a first home and can be used for any primary residence as long as the member is an Ohio resident age 18 or older and the home to be purchased is located in Ohio. If you haven’t explored this opportunity and if you are planning for a home purchase in the future, please check out the website or feel free to stop at any office and the Member Service Representatives would be happy to answer any questions you may have and facilitate the account opening process.

Check out the Ohio Homebuyer Plus Program details!

If you have not already, please check out our Exploration Podcast series which you can find on our website or by visiting the podcast app on your smart phone and searching Quest Exploration. We have built a robust library covering many topics that you may find of interest or that can be used for self help for such things as online banking, learning how to apply for loans, student loans and much more.

Listen to Exploration!

In closing, thank you for your patronage, and the Board of Directors and Staff would like to wish you all the best. We view Quest as a big family, and we are here to help! Thank you and I welcome any comments, suggestions or questions from our member owners. I can be reached by calling the Main Office or via email at mjennings@questfcu.com. Thank you for your loyal patronage to Quest and I challenge you to Explore the Possibilities!

Matt Jennings, Chief Executive Officer